[Barry]

I redid an existing event with Sermon series plugin deactivated & whenI reactivated Sermon Series it had remained as set… it hadn’t changed

OK: so just to clarify – we’re talking about the 1hr displacement problem here and you found that deactivating Series Engine and creating a new recurring event didn’t solve this?

Hmmm, seems to be a corruption of exisiting recurring events.

We did have such a problem and we did work that we felt would solve the most critical cases and at least unblock the event editor for those in this situation, but perhaps we didn’t quite manage it.

Do you happen to know or recall if the events in question contained exclusions? Depending on how many base events you need to recreate, recreation may indeed be the fastest path forward.

[Barry]

This reply is private.

[Barry]

That doesn’t sound good. Is this true of all events, or just recurring events? If you create a new recurring event does that same thing happen then, too?

[Barry]

You’re welcome 🙂

[Barry]

This reply is private.

[Barry]

You’re welcome 🙂

[Barry]

I’m really sorry for the delay here, Emanuele.

Though I still see the problem with categories on your staging site, so long as you are using the latest version of our plugins and you have defined some categories for users to select, this shouldn’t be a problem.

Can you confirm you’ve updated and if you still need help with that problem?

I can’t open a new thread (for another reason) cause I receive an AntiSpam error message. Tryed on more pc and more browser but the problem perist.

Unfortunately we were hit by an influx of spam. That meant a lot of replies from users such as yourself were temporarily trapped and it did also block a number of users from posting new topics … this should be fixed now, though.

[Barry]

Hi Christian,

Our plugins do indeed require WordPress.

I guess it would be possible to install WordPress and use it to serve a single page within your site, but that’s a rather unusual usage and not something we can help you with directly.

The official WordPress website is full of useful information if you want to learn more about this platform (it’s pretty great!).

Let me know if you have any further questions.

[Barry]

Hi Peter,

Sorry to hear you’re hitting up against difficulties.

I do notice that you are also using Series Engine. Historically, we’ve seen strange issues with that plugin whereby the times of recurring events are adjusted after initial creation … on taking a peek at your site I see that all of the events currently listed in the footer are indeed recurring in nature.

A good starting point then is to validate if this is indeed the source of the problem (it may not be). On your live site, or on a clean test site where you can also replicate the problem, can you deactivate Series Engine then create a new recurring event and see if the problem is resolved in the case of that newly generated event?

Thanks!

[Barry]

Hi Benjamin,

Let’s see if we can sort this out.

Please visit the My Account → Licenses page, locate your license key and if the wrong domain is associated with your key, simply disconnect it.

Then visit the site where you need updates, navigate to the Events → Settings → Licenses screen and hopefully everything will show as valid 🙂

[Barry]

Hi Casey!

The where field does indeed become the venue (note: it will become the name of the new venue) and the description simply becomes the event description.

With regards to categories and organizers, how are you setting these up in Google Calendar (while iCal – which is the format Google Calendar uses – supports these, I didn’t think GCal itself provided a means of setting them) – is there a sample event or feed you can share?

Thanks!

[Barry]

Hi Leandro,

I’m really sorry to hear you’re facing some difficulties.

As you have a premium license, do you mind logging in and posting in our premium forum for Event Ticket Plus? This will better enable us to help you 🙂

Thanks!

[Barry]

Hi Alf,

Great question! This is certainly going to require some custom development and I’ll note up front that the amount of assistance we can provide in these cases tends to be limited.

The other topic you found provides a great blue print for your needs, though, so you should certainly be able to build on that:

• It’s hard to provide guidance for the table number as I’m unsure how or where you will store this
• To get the attendee name, you could use something like this

Does that help at all?

[Barry]

Hi Mart,

The best way would be to login to your site as an administrator then follow the link. For me, it returns a 404 Not Found error which suggests it may have been deleted. If you are logged in as an administrator though you may be able to see it if it is in fact simply ‘private’.

Alternatively, you can try to edit it by crafting a URL like this one (again, sign yourself in as an administrator first):

http://interpromusa.com/wp-admin/post.php?post=11&action=edit

This will either let you see the event in the editor, or if it no longer exists you’ll see a message like: You attempted to edit an item that doesn’t exist. Perhaps it was deleted?

Where are you getting this link from, out of interest?

[Barry]

Hi Tim!

I’ll note that – for custom dev questions specifically – the amount of assistance we can provide does tend to be limited, but let me see if I can answer at least a few of your questions.

• Tribe__Tickets__RSVP::generate_tickets() runs pretty early in the request (when WordPress fires its template_redirect action) and basically just “listens” for the submission of new RSVPs by seeing if the expected data is present in the $_POST superglobal
• I definitely don’t recommend you modify any of our plugin code for the same reason you stated – it will be overwritten on the next update: containing your changes in a custom plugin makes more sense 🙂
• Though not ideal, they way I might approach this is altering $_POST directly, then calling Tribe__Tickets__RSVP::generate_tickets() to create the tickets/attendees, then performing any further manipulation based on the values of any ACF fields that might have been submitted (or whatever) after the method has run
• You can capture the newly created attendee ID by setting up an action that runs during event_tickets_rsvp_ticket_created (your callback will be provided with the attendee ID as the first parameter

I hope that helps — and good luck with the project!

[Author]

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