[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

I’ll go ahead and close this for the time being. If you need further help with any other issues please don’t hesitate to create new threads as needed.

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

This reply is private.

[Barry]

That works perfectly for me; the order is marked as completed and the relevant emails (including tickets) are dispatched. Circling back to my previous reply, perhaps this is relevant:

Occasionally also there are problems where anti-spam measures by hosting providers inhibit the sending of emails in close succession to one another and depending on if that is the case in your hosting environment and how it is configured perhaps images are a trigger?

As you will now have something like 4 emails being dispatched almost simultaneously (order acknowledgement for the customer, an email to the merchant then on order completion the customer receipt plus the attendee tickets).

Again, as with the other issues you’ve described, I am unable to replicate this and that makes it tricky to assist. Do explore the above idea with your hosting provider, though. Beyond that (since it seems like everything else is operating as expected, especially if you do not add any custom code to alter the ordering process) I’m not sure how much more we can help and I’m inclined to close the thread – but do let me know if you have any other questions before I do so.

[Barry]

Certainly an interesting problem – but one that we’d really need to leave to you as the theme developer to solve. That said, if there are any feature requests you would like to post that might make this sort of work easier in the future we’d definitely be open to considering them.

Thanks – and good luck 🙂

[Barry]

Thanks for clarifying Tony. So I don’t know exactly what is inside your current template but in essence, instead of:

echo "<td class='tickets_description'> Available Spaces: ";
echo $ticket->stock;
echo "</td>";

You could do something like:

echo '<td class="tickets_description">';
if ( $ticket->stock > 0 ) echo 'Available Spaces: ' . $ticket->stock;
echo '</td>';

I hope that gives you the general idea. As it is a customization though (in fact, a customization of a customization!) we’d need to leave you to iron out any further details.

Thanks again 🙂

[Barry]

The only other users facing something like this were hit by an issue relating to a change in the Eventbrite API (which we addressed in our most recent Eventbrite Tickets release and it sounds like you’re already using the latest version).

I do appreciate the problems involved in these troubleshooting steps: but perhaps you could effectively do them in reverse and without affecting your live site by installing a fresh copy of WordPress in a subdirectory. By following that approach, you could initially install only our plugins and set up your Eventbrite API key. Then, see if it all works as expected – if it does not then please let us know.

Alternatively, if you find it does all work as expected, start adding all the other plugins/themes that you have on the live site, testing at each stage to see if the problem has returned.

Would that be viable instead?

[Barry]

We’re planning on doing this for the next version after the one that is currently pending release – that said, realistically this is a lower priority than some other features and bugfixes so we can’t offer any guarantees – but of course will try our best 🙂

Thanks again (and I’ll go ahead and close this thread).

[Barry]

Apologies: we have a bug in the forum software and it affects staff replies adversely. Let me re-post:

That is strange – nothing is jumping out as being incorrect.

Can you try deactivating all other plugins except for The Events Calendar, WooCommerce and WooCommerce Tickets – and switch to a default, unmodified theme such as Twenty Twelve and see if things operate correctly under those conditions?

Could you also share the version numbers of The Events Calendar, WooCommerce Tickets and WooCommerce respectively, as installed on your site?

Thanks!

[Barry]

Very strange. Could you try adding this code to your theme’s functions.php file (just temporarily to run a test). Then visit an ordinary WordPress page but add ?geotest to the URL, something like:

example.com/sample-page/?geotest

Or:

example.com?p=100&geotest

Then see if any output is added to the top. The ideal would be if you see something like this:

Geometry result:

object(stdClass)[515]
    public 'lat' => float 50.23189
    public 'lng' => float 11.01797

array (size=5)
    'headers' => 
        array (size=10)
        ...

If you could post the results here (via Pastebin or Gist if they are lengthy) that would be helpful and should help us to see if the problem is that Google cannot be reached/is returning a negative result from your server only, or if the problem is occurring at some later or even earlier point in the process.

Thanks!

[Barry]

Sure, so there’s not too much to adding a custom tribe-events.css stylesheet. The essence is to create a directory called tribe-events within your theme – unless of course you have already created one – and then add a plain text file called tribe-events.css within it, so the path would look something like:

wp-content/themes/twentyeleven/tribe-events/tribe-events.css

but other than the code you’ve pasted above, I’m not sure what else needs to comprise that file.

Nothing. In your case if this (the code I provided earlier) is the only style rule you need to add then that is all that needs to be there. If at some future point you find you need to add additional rules either to workaround a problem or just to further customize your event pages then you can add them in the same file, too.

Right now though the code I’ve provided in this thread should be sufficient by itself.

Does that clarify things?

[Barry]

I see – thanks for clarifying.

So looking for the presence of any code within your theme that adds/alters rewrite rules then is the next logical step as you’d already considered. Is this a theme for which you can approach the original author and might that be worth a try? Unfortunately there are no particularly quick solutions we can offer up, while we’ve certainly seen varied issues that are similar in nature (for instance where rewrite rules are updated on every single request by other plugins/themes, annulling our own) the exact details vary a lot.

[Barry]

Hi – sorry for any confusion.

WordPress displays that message about all data being deleted whenever a plugin has registered some code to run during the uninstallation process (ie, when you delete it). It doesn’t necessarily mean data will actually be removed and that is definitely not the case with Events Calendar PRO.

With that in mind while, we’d always recommend making a backup (and knowing how to restore the backup in case something does go wrong), you can fully expect the data to still be present once you re-install the plugin second time round.

Does that clarify things?

[Barry]

Hi!

Let me say first of all that we’re very sorry you’ve experienced difficulties and we’d love to help if we can.

To the issue at hand, there seem to be some Javascript issues on the pages in question and I notice you are using version 1.7.1 of the jQuery library on your site (if you weren’t aware of this you may need to investigate the possibility that your theme or another plugin is responsible for this – it certainly looks like an external version, in this case hosted by Google, is being pulled in).

The Events Calendar/Events Calendar PRO expects the same version of jQuery as ships with WordPress for any of the currently supported versions to be present – and WordPress 3.6 is the oldest currently supported release. With that in mind, the version of jQuery you are using is effectively out of date and the first step I’d recommend here is resolving that and moving to a more current version that ships with a currently supported WordPress release.

Does that help at all?

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