[Barry]

Hi – sorry to hear you’re facing difficulties. The problem looks like it sits with the tax calculation:

30 x ( 1 / 1.10 ) = 27.272727

This is being rounded upwards, though, to 27.28 rather than staying as 27.27 – hence the extra penny.

EDD Tickets doesn’t actually interfere with this side of things, it’s all managed by EDD itself: if I test the same scenario out locally using just EDD (ie, no ticketing involved) I see the same thing – so I think that the best course of action here would be to post a request for help over on the EDD forum, or add an issue on their issue tracker (there may even be an existing one).

[Barry]

Hi!

Just to confirm, do you mean it’s missing both when you login to the admin environment on a mobile device and when accessing it through an app – or just when working through the app?

What is the actual app you are using – is it this one?

Thanks!

[Barry]

Hi!

It’s actually intended to do just that – show any upcoming events in the current month. I’m not sure why it’s failing to do so in your case – but could you do a quick test and add an event taking place on the 30th and see if that then shows up on initial load?

If it does, it may point to a date/time settings issue, since the latest upcoming event this month seems to be taking place today – the 25th.

(Great looking site by the way.)

Thanks!

[Barry]

That’s definitely possible.

Here’s a tutorial showing code that facilitates this for the calendar widget – you could certainly repurpose it or use it purely to look at the mechanics of this task and re-build it for week view.

… and, if you’d like to see a tutorial written specifically for week view, please do post a feature request and we’ll definitely give it our attention 🙂

[Barry]

Hi – interesting idea!

Assuming the user is logged in with the same account they used to make the purchase, or you can otherwise reliably identify them – then yes, that should be possible.

It is very much a custom development question, though, and really one that pertains more to WooCommerce than WooCommerce tickets itself: but, if you have a reference to the product, you should be able to obtain orders relating to the customer and inspect their previous purchases to see if there are any matches.

There are some great tutorials on working with WooCommerce out there and of course they also have their own Codex (and, last but by no means least, you could approach the Woo team for further assistance on this one if needed).

Thanks again – and good luck with the project 🙂

 

[Barry]

Hi!

Sorry you’re hitting difficulties.

I can’t actually replicate if I activate your theme locally: though there are some other breakages (the post editor seems to break) the actual order of events is as expected.

I wonder if the problem may be compound in nature? If you set up a test site running just The Events Calendar and your theme, and create some test events, do you see the same thing? Assuming for the moment you don’t you could then start adding everything else that exists on your live site (and indeed building up any settings etc to match).

Is that possible here?

[Barry]

OK, so that looks like a fairly standard and inexpensive shared hosting plan (if I was looking at the correct one) and I think it’s important to note straight up that, realistically, there are limits to everything.

If you have approximately 6,000 events, a large percentage of which are recurring instances, and are a comparatively busy site it may simply be the case that you have outgrown what that plan can offer since, as you can appreciate, the hosting environment also needs to be capable of meeting the demands of the application.

IF (wp_posts.post_type = ‘tribe_events’, wp_postmeta.meta_value, wp_posts.post_date) AS post_date

is generally clunky. It brings back loads of data, and degrades (possibly even exponentially) the more content you have in the system.

I’ve looked around the plugin, which generally looks pretty solid, the code is ok, but I just get the impression they’ve not considered so many posts in the system when putting it together.

The Events Calendar has been deployed on projects in receipt of very high volumes of traffic – and with large numbers of posts in the database – so I’m not sure that’s really a fair comment: using it as we do in larger projects like that we are definitely conscious of its ability to scale.

I’m curious though about the feedback on the query fragment – was your colleague highlighting the IF statement specifically or was some of the query dropped from your post (which is possible, the forum isn’t great at handling code so using services like Pastebin and Gist is recommended)?

[Barry]

Hello Barry, I created the folder
tribe-events
pro
and put the tribe.events.css with your code in pro folder, but this is not working

Just to confirm, the path for that file ought to be something like this:

wp-content/themes/YOUR_THEME/tribe-events/tribe-events.css

You don’t need to add an extra pro folder and there should be a hyphen – rather than a dot . between tribe and events: tribe-events.css.

Additional problems are with map, not working http://formazionesalute.eu/events/map/ but I think you can take a look directly

Sorry to hear that.

Can you post a new thread, though? We do try to stick to one issue per thread as it avoids confusion to focus if we concentrate on a single issue in each (and it also helps us to serve other customers – and you – more quickly, as other team members can work concurrently on different problems that you raise).

Thanks!

[Barry]

…One last thing – a bit of a shot in the dark, but could be worth a try – is adding the following snippet to your theme’s functions.php file:

add_filter( 'tribe_events_getLink', 'resolve_wpml_link_issue' );

function resolve_wpml_link_issue( $link ) {
	$link = str_replace( '//', '/', $link );
	return str_replace( ':/', '://', $link );
}

Might that help? If not, unfortunately, it may be best to seek help from the WPML team.

[Barry]

That’s probably the best course of action: sorry we can’t offer more on this one.

I’ll go ahead and close this thread, but of course – WPML integration aside – if there are any other issues we might be able to help with please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Similarly, remember I’m not massively familiar with Press Permit – we have to dive into many different plugins and themes in the course of providing support and we just can’t be intimately familiar with them all 🙂

I understood the problem from your point of view though to be that the public could not see events when they page forwards/backwards in month view – and my snippet was basically a crude attempt to trick Press Permit into not running in those circumstances.

If that’s not ideal/doesn’t fully meet your needs (if for instance you are using Press Permit to restrict the events that members of the public can see) then the solution I outlined isn’t going to work for you. On the other hand, it shouldn’t impact anything except ajax calendar operations.

I hope that clarifies things a little – but, honestly, I think at this point if you need further assistance integrating both plugins you will either need to use the services of a suitable developer who can go into this in more depth (or perhaps seek help from the Press Permit authors).

[Barry]

OK, I can understand that completely 🙂

Perhaps you have a test site or can set one up though for the purposes of troubleshooting? That way you can often identify problems and conflicts (and even test out solutions) without impacting on the live site.

If that’s possible and you want to look into this further just let me know – otherwise I’ll close this thread out (if I don’t hear from you over the next week).

Thanks again!

[Barry]

Hi!

This seems to be due to a rule introduced by your theme. With reference to our Themer’s Guide, can you create a custom tribe-events.css stylesheet and add the following CSS rule?

#tribe-events .published.time-details span { display: inline-block; }

(If you feel confident working with CSS, of course, and are happy adding it to some other file that’s fine too – so long as it is loaded after the master-185921ff663b589dd5ea5caf5295d732781-css file.)

Does that help?

[Barry]

Hi Simone,

I’m sorry for the inconvenience – this is actually a known bug and we’ve already got a report of this which we’re progressing. As soon as we’ve got a more substantive update to share with you I’ll do my best to let you know (or another team member will do so by posting an update in this thread).

Thanks for your patience!

[Barry]

Hi Simone,

We unfortunately were unable to deliver a tutorial in time for the 3.0 release and indeed saw a drop in interest/support activity relating to Gantry not long after we put out that information.

At this moment in time, such a tutorial regrettably is not something I see being written in the immediate future and we definitely should have communicated this to you and other interested customers in a more timely fashion – please accept our apologies on that count.

That said, I’m interested in discovering what specific problems you are still facing here. Can you give me a current example (are the prevailing issues still exactly as described in this thread)? Just let me know and, perhaps, we can point you in the right direction 🙂

[Author]

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