[Barry]

So is this with all other plugins deactivated/just a default theme running (and of course the snippet I provided earlier in place)?

Unfortunately, it may be there isn’t too much more we can do to help right at this moment: I have logged an issue so we can look at parsing shortcodes in a future release – and though I was hopeful this snippet would give you some sort of workaround it may be there are other factors complicating things in your case.

 

[Barry]

Difficult to say.

I’m not using your theme and can’t test against the full range of shortcodes you are using, but perhaps one of them is throwing a spanner in the works?

With just our plugins, a default theme and an event with a number of attached images (where I am using the [gallery] shortcode supplied by WordPress) it all seems to work, though, and the gallery HTML carries across to Eventbrite – so long as I have the suggested snippet in place, of course.

Perhaps you could take things back to the same state – no other plugins, a default theme, plus the snippet added somewhere appropriate – and do the same test, then start building things back up and testing with more shortcodes and try to figure out the sticking point by process of elimination?

[Barry]

What I used to be able to do was subscribe in Microsoft Outlook using webcal:ktc-bsa.org/calendar/ical and all of the events on my calendar would automatically appear in outlook and be updated as updates were made via my website. That now no longer works.

So does the alternative URL I suggested not work for this purpose, either?

[Barry]

Hmm, shame that didn’t work – it did for me locally – but there could be other factors at play.

Sorry also about your troubles when trying to share code. Regrettably the forum isn’t currently well equipped for this and its far better to share code by linking to it on Pastebin, Gist or some similar service.

Generally we don’t recommend altering core code but so long as you understand the risks and you feel comfortable taking that route you’re certainly welcome to. What would be awesome, though, is if Press Permit had a hook to selectively turn off its filtering of queries (and perhaps there is one and I simply missed it) … so it could be worth talking to them about that.

[Barry]

Yes, that makes sense.

The start and end dates for events are actually just stored as post meta data (and a brief skim of their docs suggests post meta is covered, to some extent) – have you investigated working with post meta via this API generally and is it looking like there are specific “gotchas” with event post meta data, for some reason?

[Barry]

Hmm, well, owing to how it currently works I can’t say there’s any particularly clean approaches to this that are jumping out at me but, if push came to shove, you could do something like this:

add_action( 'tribe_events_update_meta', 'parse_shortcodes_in_post_content', 15 );

function parse_shortcodes_in_post_content() {
	$_POST['content'] = do_shortcode( $_POST['content'] );
}

I normally shy away from modifying superglobals in this manner – but if you are unable to wait for any future changes we might make with regards to this situation then you could potentially use this as the basis of your own solution (possibly you’ll need to add some extra safeguards to avoid unexpected side effects, but I’ll leave you to investigate that).

I hope that helps 🙂

[Barry]

Your theme’s functions.php file is often a good starting point – but as this really relates to WooCommerce rather than WooCommerce Tickets specifically it would be best to approach Woo team if you need any further assistance on this point.

Thanks again for contacting us – and I’ll now go ahead and close this thread.

[Barry]

Glad you figured things out (and apologies for any inconvenience along the way) 🙂

I’ll go ahead and close this thread as you marked it resolved – but of course if we can assist with anything else please don’t hesitate to create new threads as needed.

Thanks!

[Barry]

I’m afraid that, once the events have been imported, changing the timezone in WordPress’s General Settings will not cause previously imported events to be updated retrospectively.

So, really, manually updating them or else bulk deleting (including removing the deleted events from the trash) and re-importing are probably the best ways forward.

Does that help?

[Barry]

Thank you, that gives me a much better picture 🙂

It looks like you already tried deactivating all other plugins (except for The Events Calendar and Events Calendar PRO) and also switched to a default, unmodified theme (like Twenty Thirteen). Did that resolve the issue – and did it allow you to zero in on the source of the problem?

Thanks!

[Barry]

Hi Grace,

I cannot actually upload a picture here of a screenshot.

Sorry – I should have been clearer: no, you can’t upload screenshots here but if you upload it to your blog (or a service like Dropbox) you can drop the URL in here.

Alternatively, can you summarize the start sale date, end sale date and quantity settings for the ticket?

I can see the HTML for the ticket form (you probably can too – it looks like a thin grey box) but it is of course empty … I suspect that may be an issue with the sale dates but if you can confirm that would be great 🙂

[Barry]

Hi – unfortunately (as we covered in one of the other threads you opened) we can’t offer a great deal of assistance when integrating with WPML. It’s definitely worth approaching the WPML team in case they have any insights to offer, but right at this time there isn’t too much we can do in situations like these.

[Barry]

Hmm, well I definitely sympathize but I’m afraid we generally cannot offer support for integration with third party plugins (though we try wherever practical) … and WPML in particular is one where there are some known difficulties.

Have you tried approaching the WPML team for assistance?

[Barry]

Awesome!

[Barry]

OK – well we can’t really guarantee compatibility with other plugins (and haven’t taken any steps to specifically integrate with this one). Are you finding you can work with custom post types and taxonomies generally – ie, are the difficulties you are experiencing specific to The Events Calendar and its own set of post types?

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