[Barry]

Can you offer me some insights into your current setup/hosting environment?

• Who is hosting this/what’s the package?
• How many events are currently on the system … and approximately what percentage (if any) are recurring?
• Do you have lots of posts/custom post types like products in general?
• Can you share your system info – available at the bottom of the Events > Help admin screen?

Thanks!

[Barry]

I understand what you’re saying – I just can’t replicate the same thing.

Event a has a maximum of 5 tickets.

OK.

Person A wents to Event A and selects 3 tickets. Im now at the cart. Then i go back to my hole eventlist and select again the event A. I want to select another 3 tivkets and im again at the cart.

I followed this step.

Now it shows me two lines(!) of the same ticket from the same event.

Yes, I see that – the screenshot I shared previously was a simplified test of the same problem, but yes I can run through this such that I end up with 2 or more line items.

I can purchase them but there arent that much tickets left. No message! It just went through..

This what I can’t achieve. When I try to checkout it stops me and displays the appropriate error message.

I don’t doubt you are experiencing exactly what you described – and I’d love to replicate it so I can figure out what’s going wrong, but perhaps a step is missing. Is it possible for you to record a screencast and share it, via Jing/YouTube/similar?

Or itemize the steps in more minute detail? Sorry for the inconvenience – but as you can appreciate it’s very hard to assist when we can’t replicate the same thing.

Thanks!

 

[Barry]

Well, the snippet would probably best be located in a custom plugin – but your theme’s functions.php file could also serve as a home for it (and indeed that could be located within a child theme).

Honestly though there just isn’t a quick answer we can give you here: as in the other thread, this is really custom development territory and – generally speaking – we just can’t work through those sorts of problems on your behalf – some solid development know-how is really required.

If it would help you out, we’d be happy to provide a list of suitable freelance/independent developers who might be able to work with you on this one – just email us at pro (at) tri (dot) be and we’ll be happy to provide that 🙂

[Barry]

Hi Leigh!

Hello, where do I need to add that?

A custom tribe-events.css stylesheet’s a good spot – take a look at the Themer’s Guide for more details on that front 🙂

I have found since the first adjustment I have lost the abbreviated three letters on mobile and reduced laptop browser screen. So full screen is perfect. as soon as it reduces, the responsive frame changes and the letters disappear. I guess they are seen as too big and are then removed from visibility. I am not sure of the best way to approach fixing this.

Ah yes, apologies! I didn’t actually test that out but you’d need to make a further change in the same template as before. Find this line:

<th id="tribe-events-<?php echo strtolower($day) ?>" title="<?php echo $day ?>" data-day-abbr="<?php echo $wp_locale->get_weekday_abbrev( $day ); ?>"><?php echo $day ?></th>

Change it to:

<th id="tribe-events-<?php echo strtolower($day) ?>" title="<?php echo $day ?>" data-day-abbr="<?php echo $day ?>"><?php echo $day ?></th>

Does that help?

[Barry]

Hi! Can I confirm first of all that you no longer need help with the first issue?

What is the simplest way to choose that a specific recurring event does not show up every day on the calendar view. Thanks-Susan

There’s no built-in mechanism for selectively hiding specific recurring events from calendar view only; it’s definitely possible to modify the query if you’re familiar with WP development generally so that it excludes certain post IDs in some circumstances – so that could be one option to consider here – but it’s really something that you would have to drive forward yourself as a customization.

Can I ask about the specific scenario? If it could be useful to others, we’d certainly be interested in any feature requests you might post 🙂

 

[Barry]

Hi – I do apologize as this thread wasn’t flagged up in need of a reply – must have been a technical glitch on our end.

We offer the best support we can but it’s definitely worth bearing in mind we can’t generally guide you through custom development tasks – though we’re generally happy to point you in the right direction, of course – so some knowledge of developing in a WP environment is probably going to be useful if you do want to take this forward 🙂

[Barry]

Hi John,

Let me say first of all I’m really sorry you’re having continued difficulties here.

At this stage, it’s probably best to create a new thread of your own – partly to avoid confusion but also to ensure we are alerted when you make a reply: right now, though a change is in the works to resolve this, we are only alerted when the original poster updates the thread.

I have updated my site and I am getting a traffic spike and the calendar is crashing my site and causing 504 errors.

That’s not a great position to be in and I definitely sympathize. In the past I’ve looked at your site and noted (for instance) that month view is set to display a very large number of events per day, rather than cutting things off at a maximum of 4 followed by a see more link.

If that’s still the case, would it be possible to amend that setting (and similarly, if you have configured things so that a large number of events are shown in list-type views perhaps that could also be reduced by some margin).

Beyond that I’m not sure there’s too much we can offer right at this time especially as I’m aware we’ve covered many of the standard options potentially available to you in the course of previous support threads. Well tailored caching makes a tremendous difference but I realize caching is handled automatically by your host and so you’re pretty restricted there … maybe it’s worth talking to them to see if there’s anything else they can do?

If you are dealing with large traffic spikes I also wonder if scaling up (temporarily) – or scaling out – is an option?

[Barry]

Hi unhinged,

I’m sorry first of all for the delay in getting you a response.

We had a bit of a procedural failing here and the thread was assigned to a team member who wasn’t actually in a position to reply – please accept our apologies on that count.

Basically, we need the plugin to prevent two events from occurring at the same venue on the same time.

Is there a way to do this out of the box? If not, is there ‘pre-save’ hook that I can tap into to run some extra validation and cancel the save if necessary? Pretty please say yes.

There’s no built-in mechanism for this as such, but it should definitely be possible to implement it as a customization. As with most tasks like this there are a few ways you might approach it, but here’s an outline of the kind of strategy I’d probably look at in the first instance:

• Listen out for save events by hooking into save_posts_tribe_events – you may wish to use a fairly high priority for this
• Within your callback, launch a query (whether by working directly with WP_Query or via tribe_get_events() – which is essentially an event-specific wrapper for the same thing) to determine if there are any other events taking place in the same window of time
• Iterate across the result set and inspect the venue for each
• If you find there is an event with the same venue that “collides” with the newly created one – kill the new one/display an error message/whatever you need to do in your case

So while it’s definitely a custom development task, I hope that gives you a sort of basic outline as to how you might tackle this. Does that help at all?

[Barry]

I’m sorry but I just can’t replicate even with the very same version of WooCommerce …

I’m wondering, though, to cleanly troubleshoot we’d ideally deactivate all other plugins (except of course those that must remain for testing) and use a default, unmodified theme.

You’re enforcing a maintenance mode right now, though – is that not through a plugin? Have you tried this without that plugin if so?

[Barry]

OK, so is this actually in relation to Eventbrite Tickets? Are you trying to detect if a user has a promotional code and instruct Eventbrite to add a discount when they purchase on eventbrite.com – or is this something quite separate from that?

[Barry]

OK, I mean in general it’s as simple as this:

if ( isset( $_GET['referral_code'] ) ) 
    echo '<div class="referral-stuff"> ... </div>';

This is very much custom development territory, though, and so I’m afraid we’d need to leave this one to you 🙂

Good luck!

[Barry]

Hi – sorry you’ve had a less than smooth ride.

The first thing to do if you’re new to WooCommerce Tickets is read our new user primer (and, if you’re new to The Events Calendar generally, read our general new user primer).

Just to confirm, what stage are you at right now – are WooCommerce and The Events Calendar both installed, activated and generally up-and-running?

Thanks!

 

[Barry]

Hi Lyndon,

I don’t actually have any experience of MemberMouse and I’m not sure many folks on the team do, so unfortunately I can’t give you a very specific answer there.

Suffice to say, our suite of plugins are built to be customizable and fully integrate with the WordPress way of doing things – so you can leverage existing hooks and actions, plus additional ones we’ve added, as well as role and capability checks. It’s a really great platform to build on.

In addition to our free, core plugin we also have an Eventbrite addon and a Community Events addon designed to help people submit events without admin access – so they may be worth a look here, too 🙂

Does that help?

[Barry]

Hi!

We’re happy to help if we can (bearing in mind some customizations are really outwith the scope of forum support) but I would ask that you post a separate thread for each issue – it just makes it easier for other customers to research threads in the future in addition to helping us deliver fair and timely service to all our customers 🙂

Let’s focus on this issue in this thread:

Only want start and end date to show on some multi-day events. Please advise.

So it sounds like you don’t want them to show on all multi-day events. Can you provide some more detail about the criteria you’re hoping to test against? Do you just want to tag events as “no-time-date” and so mark certain events as not requiring start/end times to display, or something of that order?

[Barry]

Hi again Brian,

If I try to replicate the steps you outlined I see the expected error:

Trying to steam ahead and purchase anyway results in a further rebuttal. I do recall a similar issue from a number of releases back, though. Just for the avoidance of any doubt can you confirm the plugin versions you are currently using for The Events Calendar, EDD and EDD Tickets?

[Author]

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