[Barry]

If you want to share a db dump that would be ideal – that would make it a lot faster for me to inspect things. Is that possible (you can share a download links via a private reply if preferred)?

[Barry]

OK, glad it’s resolved 🙂

I’ll close this thread but if we can assist with anything else definitely open as many new threads as you need and the team will be happy to help.

Last but not least, if you have a few moments to spare we’d love to hear your thoughts on The Events Calendar in general across on our plugin review page. Thanks again!

[Barry]

OK – thanks for clarifying. At this point, can we go back a few steps – previously I had asked you:

Can you try deactivating all other plugins except for ours and Shift Nav / UberMenu – let’s leave those all active – and additionally switch away from your current theme to a default, unmodified theme like Twenty Thirteen: does the same Javascript error still occur?

Can you confirm what the answer to this is?

[Barry]

Interesting – sounds like we’re experiencing different things.

While I do see a problem when using names it’s resolved with slugs: so long as I do use slugs, I can’t replicate what you’ve described.

Am I correct in thinking you are also unable to reliably replicate outside of this one environment? If you duplicate that site into a test environment, deactivate everything except our plugins and switch to a default theme – then test out that code with slugs – can you see the problem there, too?

 

[Barry]

What I see is month view, by default, and map view appears not to be enabled:

I’m unsure why we would be seeing different things unless perhaps aggressive caching is enabled and impacts me (as an unauthenticated user) but not you (as an authenticated user), or something of that order.

Can you confirm if that’s a possibility?

[Barry]

Hi Cliff,

I can certainly replicate what you’ve described but I’m not sure it is a problem that’s specific to The Events Calendar.

Let’s forget about events and event categories for the moment and consider the following snippet:

$posts = get_posts( array(
	'posts_per_page' => 10,
	'tax_query' => array(
		array(
			'taxonomy' => 'category',
			'field' => 'name',
			'terms' => array('Test Post Cat'),
			'operator' => 'NOT IN'
		)
	)
) );

Tracing through the code it appears that – despite specifying the field type as name – the term or terms are passed through sanitize_title_for_query() – effectively turning them into slugs.

In short, WordPress is looking for a term named term-post-cat which does not exist. In your example of course it is looking for an event category named hide-from-home – that doesn’t exist either, as the name is actually Hide from Home.

• You noted that sometimes this works and sometimes it doesn’t … could the difference be that some of your categories have single word, lowercase names and so slip through this mechanism?
• Instead of comparing the name, can you switch to comparing by slug instead?
• It may be worth looking on WordPress Trac to see if this is a known bug

Does that help here?

[Barry]

OK – so I’d need to look at map view to see the problem? Can you enable it if so?

[Barry]

Hi Thierry,

I’d be happy to help if I can 🙂

So just to clarify, is the problem that the ticket form doesn’t display on the frontend? If so, can you double check the start/end sale dates for the tickets in question?

If for instance they do not go on sale until some future point, or if the end-sale date is in the past, they will not appear.

Does that help at all?

[Barry]

Yikes. I would really recommend you build a failsafe to protect people on this. I clicked one button accidentally it was done.

I definitely agree – and literally just logged this on our issue tracker – we should certainly add a confirmation dialogue.

Can you walk me through how I can manually reassign the attendees so I don’t lose them?

Now I take a more detailed look, I see the attendee list for the event is still populated as expected. Is the primary problem that customers have purchased tickets but they have not yet been marked as complete, and so they haven’t progressed to the attendee screen?

[Barry]

Hi Adam,

I’m afraid that when you delete tickets they are deleted outright – I’m actually surprised to hear you see them in the trash, that’s not something I can replicate and shouldn’t occur with the current codebase since a “hard delete” is used.

Unfortunately, I’m not sure there is a particularly easy way to resolve this: you could certainly create a new ticket and then manually reassign the attendee objects (by modifying database entries directly) but I appreciate that isn’t ideal.

I’ll certainly log an issue for us to investigate easier restoration of  accidentally deleted tickets.

[Barry]

Hi Brad,

Stoked to hear you are enjoying the plugin 🙂

I found in Settings > General that you can “Show only the first instance of each recurring event,” and I have that checked. Unfortunately once that first event is past it never shows the recurring event again.

That definitely isn’t the expected behaviour. Can you point me to some live examples of this?

Do also take note of situations like the one I see on your current list view where you have two events with the same name – both are recurring – but are actually separate chains of events (and I’m guessing you did this so that you could have two events on a single day).

Once they exist in separate chains, though, there is no further relationship between them – is it possible that is at the source of this?

[Barry]

Hi morktron,

Except some of the menu items need to be Event Calendar events, and need to be the parent of specific pages – otherwise the actual event will not be in the breadcrumb trail.

I’m not quite understanding why you can’t do this through WordPress’s Appearance > Menus admin screen – it seems like exactly the sort of thing it would allow you to manage with ease, simply by letting you drop an event link in place then add pages or whatever else you like as sub-items.

With regards to breadcrumbs, it’s harder to offer advice on that one as there are many different breadcrumb implementations out there.

p.s – it would be great to have some markup available in the forum, or at least auto p tags

We do have some improvements in the works – if you want to receive launch details, please do sign up to be notified 🙂

You shouldn’t manually need to insert paragraph tags when you post on the current forum, though – if you do that’s definitely some atypical behaviour – and we’ll happily look into it if so.

 

[Barry]

Hi prettyjessica,

Sorry to hear you are experiencing difficulties.

It looks like something – perhaps your theme or another plugin – is causing a load of line break and paragraph tags to be added to the output. This is basically slicing our own HTML in half, causing these strange effects.

YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.

Thanks so much for running through those steps – I’m really puzzled though that this wouldn’t help. Just to be absolutely certain, can I ask you to review our docs on testing for conflicts which go into just a little more depth?

Thanks!

[Barry]

Excellent 🙂

I’ll go ahead and close this thread in that case but if we can assist with anything else please don’t hesitate to let us know by opening a new thread: one of the team will be only too happy to help.

Also, if you have a moment to spare, we’d love to get your thoughts on The Events Calendar in general over on our plugin review page – thanks again!

[Barry]

Hi – sorry for the mixup.

That’s no longer available and we’ll do our best to remove that link as soon as we can.

It wasn’t something that went into any technical depth, though, it was just a summary of downloading and installing the agenda view plugin (which of course can be achieved by downloading it from GitHub in .zip format and uploading it like any other plugin).

Really the agenda view plugin exists as a standalone example geared towards developers – we hope the structure and layout will serve as its own guide.

Thanks again 🙂

[Author]

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