Hi prettyjessica,
Sorry to hear you are experiencing difficulties.
It looks like something – perhaps your theme or another plugin – is causing a load of line break and paragraph tags to be added to the output. This is basically slicing our own HTML in half, causing these strange effects.
YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.
Thanks so much for running through those steps – I’m really puzzled though that this wouldn’t help. Just to be absolutely certain, can I ask you to review our docs on testing for conflicts which go into just a little more depth?
Thanks!