Accidentally trashed a ticket – how can I restore?

[adambowie]

I accidentally hit the delete button while creating a secondary ticket under our Event.
This deleted that particular ticket.
Is there a way to “restore” that ticket?

I now see the purchased products (tickets) in the trash… What is the best way to resolve this screwup?

[Barry]

Hi Adam,

I’m afraid that when you delete tickets they are deleted outright – I’m actually surprised to hear you see them in the trash, that’s not something I can replicate and shouldn’t occur with the current codebase since a “hard delete” is used.

Unfortunately, I’m not sure there is a particularly easy way to resolve this: you could certainly create a new ticket and then manually reassign the attendee objects (by modifying database entries directly) but I appreciate that isn’t ideal.

I’ll certainly log an issue for us to investigate easier restoration of  accidentally deleted tickets.

[adambowie]

Yikes. I would really recommend you build a failsafe to protect people on this. I clicked one button accidentally it was done.
Can you walk me through how I can manually reassign the attendees so I don’t lose them?

[Barry]

Yikes. I would really recommend you build a failsafe to protect people on this. I clicked one button accidentally it was done.

I definitely agree – and literally just logged this on our issue tracker – we should certainly add a confirmation dialogue.

Can you walk me through how I can manually reassign the attendees so I don’t lose them?

Now I take a more detailed look, I see the attendee list for the event is still populated as expected. Is the primary problem that customers have purchased tickets but they have not yet been marked as complete, and so they haven’t progressed to the attendee screen?

[adambowie]

Hey Barry – the problem is that we have people in 2 different purchase groups, so we cannot pull up a final tally at once and search through it. Is there a way to merge these?

[Barry]

Hey Adam,

By purchase groups do you mean orders? You can certainly edit them manually (and add additional line items, including tickets) but this would of course not be ideal if each purchase was made by a separate person.

Is creating a new order that “imitates” the old one – and marking it as complete – a possibility?

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Author]

Posts