[Barry]

Hi partynews,

Sorry to hear you are experiencing difficulties.

Can you link me (by private reply if you prefer) to one of the Facebook Event pages in question?

Thanks!

[Barry]

Hi Christina,

That’s really more a question for the team over at WooThemes/WooCommerce as our own plugin does not interfere in the payment/order process.

With that said, lots of people have had success using this approach to ensure orders are automatically completed.

Would that work here?

[Barry]

Hi Michelle,

With regards to WooCommerce Tickets specifically that isn’t something you can currently do – is it possible what you read was instead a reference to the core plugin, The Events Calendar, and the cost field it provides?

You are more than welcome to post this as a feature request, but I’d highlight that it may not be feasible until such a time as WooCommerce itself natively supports multiple currencies without need of a further addon.

Does that help/clarify things?

[Barry]

That does seem a bit odd.

Can you tell me anything more about this site? Is it a node within a multisite network for instance and is anything else running alongside our plugins (mostly I’m interested in other plugins, but also in how your child theme might differ from Twenty Fourteen – and how many Tribe-related customizations are in place besides the custom stylesheets)?

To the best of my knowledge this is the only report we’ve had of this, so I’d love to get a better grip on the problem.

[Barry]

Hi there Thomas,

I’m sorry you’ve experienced further difficulties here.

The code needs to go in your theme’s functions.php file – or at least that’s one spot where it can be placed and that is usually the easiest. It’s hard to give more precise instructions than that simply because every theme’s functions.php file is different.

Generally though such a file starts with a line reading:

<?php

If you insert a new line after that and then add the code into that space, that ought to do the trick.

Can you give that a shot?

[Barry]

OK – and can you tell me a little more about when this is happening? Do you find this problem occurs on the main events page, all pages, just the list of events in the admin environment, etc?

[Barry]

Definitely. Although I can’t offer any guarantees, we’ll do our best to assess this and build out a fix as quickly as we can. We’ll keep you posted as to progress 🙂

[Barry]

That’s appreciated Thomas.

Though we still don’t have a map – believe it or not – that cleared up the original issue. Can I now ask you to try adding the following to your theme’s functions.php file?

add_filter( 'tribe_get_option', 'adjust_tribe_embedded_map_height', 10, 2 );

function adjust_tribe_embedded_map_height( $value, $property ) {
	if ( 'embedGoogleMapsHeight' !== $property ) return $value;
	return '350px';
}

Does that help with this problem?

[Barry]

Cool, no worries 🙂

[Barry]

Hi Tim,

Our release cycle is geared toward producing substantive updates once per month.

Occasionally there are also one or more secondary maintenance releases in between those – but I can’t offer any guarantees as to if those will be needed this time round, or what fixes might be included in them (something like this – typically – would have to wait until the next substantive update).

We’ll certainly do our best to keep you updated, though 🙂

[Barry]

we tried u update, there were no changes .. same problem ..

OK, sorry to hear that (just to be clear, I realize you noted having tried updating to 3.7 – but of course 3.8 is now available, too).

Our developer told me, that’s a problem with the categories …

Can you (or your developer) provide a little more context about when this is happening? Is it on the main events page, all pages, just the list of events in the admin environment, etc?

… the most strange thing is, when the plugin is activated, that the normal blog is not working anymore

That is definitely strange. I realize you noted having already tried our standard troubleshooting steps:

YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.

Just for the avoidance of doubt, can you confirm if those steps helped with the problem or allowed you/your developer to isolate any conflicts?

[Barry]

Hmm, so it is almost certainly being called after init in that case.

Does this problem only crop up when the shortcode is deployed in the context of event pages, or anything like that you can spot?

[Barry]

Hey Cliff,

Just checking in here.

Did the above help at all? Honestly, I’m not sure how much more we can do on our end with this one – but if you have any other feedback or findings from your own further testing we’d love to hear back from you.

Thanks!

[Barry]

Hi freiformat,

I’m sorry you’re hitting difficulties.

We’ll definitely make a note of that and see if there is anything further we can do about this.

• I note you don’t seem to be running the latest versions of our plugins – can you try updating and see if that improves things?
• Can you tell me anything more about the live server? 250 events isn’t all that many so I’m surprised you are hitting difficulties. What sort of server are you using/is it a shared hosting package?

Thanks!

[Barry]

Hi David,

Sorry to hear you are experiencing difficulties.

It actually looks as though the map is being loaded and formed – it just isn’t visible, for some reason. It’s not impossible CSS rules from your theme or another plugin are impacting: would it be possible for you to run through our standard troubleshooting steps here and see if a conflict is at work?

Let me know how you get on!

[Author]

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