Ticket email not sending

[christina]

I am using paypal as my payment method. I have the Payment Action set to capture. Which I believe should collect the payment and if it’s valid it will process the order. However this is not happening. The oder still has a status of “processing” why is this happening?

[Barry]

Hi Christina,

That’s really more a question for the team over at WooThemes/WooCommerce as our own plugin does not interfere in the payment/order process.

With that said, lots of people have had success using this approach to ensure orders are automatically completed.

Would that work here?

[christina]

Hi barry. Possibly. I will try that. I just think it’s weird that it wouldn’t do this automatically. I opened a ticket yesterday with woocommerce and havne’t heard back yet. It seems to be processing automatically in your demo here: https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/#installwoo
I’m wondering if he had to make this adjustment for this to happen?

[Barry]

It is something that strikes lots of people as odd, yet it’s fairly standard and I’d tend to see it as a feature: if you were handling credit cards, for instance, you might wish to review the order etc – partly to filter out fraudulent transactions but also for other standard checks – before charging it.

Though you may be using PayPal, the same process exists and similar reasoning probably sits behind that … but, at the end of the day, the best people to speak to on this count are the team over at WooThemes.

It seems to be processing automatically in your demo here: https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/#installwoo
I’m wondering if he had to make this adjustment for this to happen?

Hmm, I don’t think so – if you look at the third video (purchase experience & processing an order) you’ll see Rob explicitly notes needing to mark the order complete. The workaround I linked to should help you out here – but again if you hit difficulties it is probably worth talking to WooCommerce’s own authors/support team.

Thanks!

 

[christina]

Thanks! That worked!

[Barry]

Awesome 🙂

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