[Barry]

Hi lynn1jenni1,

That does seem like rather a lot of memory and would certainly exceed what’s actually available in some environments – I’m surprised your memory_limit setting isn’t prohibiting this from happening.

• Can you confirm how you arrived at those figures?
• What is your PHP memory_limit (you may need to get this information from your hosting provider if you are unsure)?
• What operations seem to trigger this very high usage – ie, is it only on certain views?
• How many events exist in your database (and what sort of time range are they taking place over – for instance, 2,000 events all taking place in the same month might make for a meaty set of queries in month view)

Any further insights you can provide would be appreciated.

[Barry]

Hi Sean,

That might work. The easiest way to do it would be to set up a template override for community/modules/recurrence.php. Within your custom version of that file, find and remove this line:

<option value="On" <?php selected( $recEndType, 'None' ); ?>><?php _e( 'On', 'tribe-events-community' ); ?></option>

Once this issue is resolved you can simply restore it or just remove your template override.

Does that work for you?

[Barry]

I apologize again, northpointe – as the same forum bug as before meant we did not see your reply as quickly as we should have done.

Thanks for following up, though – it’s much appreciated. Would it be possible to get a database dump (which you might share via Dropbox or similar, posting the link here as a private reply)?

[Barry]

OK – if you are consistently using WordPress’s own upload screen it should be fine.

I wonder if some kind of conflict could be at work? Is it only The Events Calendar which is impacted by these problems or are other plugins also affected?

When the time next comes to update, would it be possible to try temporarily deactivating all other plugins and switching to a default theme and see if it works then?

[Barry]

Hi – thanks for contacting us!

Although I appreciate your questions all relate to ticketing they are all touching on different aspects of the system. Generally it’s best to stick to one issue per thread – it can avoid a lot of confusion 🙂

2. Where can I find the file to customise the tickets email settings and templates?

The template used to form the tickets email actually lives within The Events Calendar itself and can be found at views/tickets/email.php – remember to make a copy of this and place it in your theme’s tribe-events directory if you want to modify it!

Full details on safely overriding and customizing templates can be found in our Themer’s Guide.

i. The email title doesn’t appear right — it shows “Your tickets from Let’s Learn Outside!” instead of “Your tickets from Let’s Learn Outside!”

I’m not sure I understand, exactly. This text:

Your tickets from Let's Learn Outside!

Seems identical to:

Your tickets from Let’s Learn Outside!

What are you trying to change it to/can you clarify what the problem is?

ii. How do I add additional fields in the email template such as custom fields from Events Calendar Pro

You would need to figure out which event the tickets relate to – the tribe_events_get_ticket_event() function could help with this – and then you can use functions like tribe_get_custom_fields() and tribe_get_custom_field() to actually grab and display the fields themselves.

iii. The address link in the tickets email doesn’t hyperlink to the map. Anyway to fix that?

You could add a link in your customized version by using the tribe_get_map_link() or tribe_get_map_link_html() functions 🙂

I hope that helps!

[Barry]

That does sound a little odd, especially if Events Calendar PRO is updating successfully.

Something is clearly confusing WordPress’s update system and I’m not quite sure what that would be. Is it possible that after manually uploading the plugin some stray files weren’t tidied up, or anything of that order?

Can you confirm if, when you manually upload, you are doing this by FTP? Or are you simply doing this via WordPress’s own plugin upload admin screen?

[Barry]

OK, thanks for clarifying 🙂

We would ask that, next time, you login with the correct user account (and if you’ve lost the password, remember there is a password reset facility) – but let’s not worry about it this time round.

Please also remember that we like to stick to one issue or question per thread so, in the future, it would also be much appreciated if you could break up questions like this into separate threads 🙂

1. We don’t use tickets. I have been able to turn off the ticket email, but am unable to find where to disable the “Print Ticket” link that shows up as part of the download_list tag in the template. Suggestions?

Some code like this – which you might add to your theme’s functions.php file – ought to do the trick:

add_action( 'init', 'eddtix_remove_print_tickets_link', 100 );

function eddtix_remove_print_tickets_link() {
	if ( ! class_exists( 'TribeEDDTickets' ) ) return;
	$callback = array( TribeEDDTickets::get_instance(), 'ticket_downloads' );
	remove_filter( 'edd_download_files', $callback, 10, 2 );
}

2. Where can I customize the purchase notification template for events? We have Event Calendar Pro using EDD Tickets and while we do sell downloads also, we need to have different versions between events and downloads. I am not sure which plugin is actually controlling this template so am looking to identify what the name of the script is, and where my version should be located to be found.

So do you mean the purchase receipt?

This can be customized via Downloads > Settings > Emails or perhaps you can override things at template level (the actual template is in the EDD plugin directory: templates/emails/body.php) – it could be worth checking in the EDD crew to determine the best way to proceed with this one.

Definitely an interesting idea, but as a customization it is a little more involved than something we can guide you through here on the support forum.

I hope that helps and good luck with the customizations 🙂

[Barry]

Weird. It doesn’t seem to be a problem for me, when testing with our most recent releases. Is it possible that this could be due to a conflict?

Can you run through our standard troubleshooting steps and, after deactivating everything else, try creating a recurring event as above and see if it then works as expected?

[Barry]

OK. What if you visit Settings > General … what is the current time format setting for your WordPress installation?

Is it possible it has inadvertently been set to display a date instead of the time?

[Barry]

Hi centurypixel,

I’m not completely sure I understand the question here – but if it relates to Event Rocket specifically can I ask you to post over on the Event Rocket forum?

Event Rocket isn’t actually an official Modern Tribe plugin and we don’t provide support for it here, I’m afraid. Of course if your question applies to The Events Calendar/Events Calendar PRO in a more general sense we’d be happy to help.

Thanks!

 

[Barry]

No problem at all – I hope you get things into the shape you’re aiming for 🙂

[Barry]

Hmm, that looks a bit odd.

Do you have any customizations – snippets within your theme’s functions.php file, for instance – that are targeting our plugin? Anything that uses the tribe_events_event_schedule_details hook or similar?

If you have no idea what I’m talking about it’s probably safe to answer no 😉 … but if that’s the case it would be great if you could run through our standard troubleshooting steps and see if this is a conflict of some kind (I see you already did some of this – but it looks like you didn’t try switching theme).

Let me know how you get on!

[Barry]

Definitely – I appreciate the feedback and will update our internal issue tracker accordingly (and we’ll keep you posted here in this thread as things progress).

Thanks again!

[Barry]

Hi tuberb,

We’ll be happy to help as quickly as we can, but first of all can you confirm that you still have an active license for EDD Tickets? Might you have purchased it using a different user account than the one you signed in with to create this topic?

Thanks for clarifying!

[Barry]

Instead of visiting Events > Settings can you visit Appearance > Widgets and adjust the settings for the widget itself?

November is still showing just events in November (as one would expect). Is there a way to show all future events if no month is selected? For example: by default instead of showing just October (or current month) show all future events unless a specific month is chosen?

Certainly possible, as a customization, but that isn’t what the widget has been designed to do: the events list widget on the other hand can be used to show a list of upcoming events that spans across multiple months.

Does that help?

[Author]

Posts