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Hi there Joe,
Sorry you’re experiencing difficulties. I see you already ran through some troubleshooting steps which is much appreciated:
YES, I’ve deactivated all other plugins to check for a plugin conflict.
It sounds like perhaps you didn’t switch your theme, though.
At this point I’m wondering – since it’s a dev site – if you could run through our standard troubleshooting steps in their entirety and, at the point where all other plugins are deactivated and you’ve switched to a default theme, additionally try flushing permalinks – then test to see if the problem persists or has been resolved.
To flush permalinks, you need only visit Settings > Permalinks (you don’t have to change anything).
Can you give that a try? If that doesn’t work, since it’s a dev site and I’m guessing not officially “live to the world”, could you leave it in a basic state with only our plugins running and update this thread so I can take a look?
Thanks!
OK, well I’m glad you’re getting closer to the bottom of this, it does rather sound like something that needs to be solved on RightHere’s side, though, rather than ours.
Unlike you they have a formal ticketing system for issues but they don’t always respond.
In fact, we do, it just isn’t publicly accessible 🙂
Instead we assess reports from users here on the support forum and log bugs (or not) as appropriate – what we’ve found is that this is a much easier approach for most of our customers and it also reduces the potential for duplicate bug reports on our tracker.
At any rate, it doesn’t sound like there’s much more we can do on this one so I’ll close this thread – but if anything else crops up (or you receive a reply from RightHere that we should be made aware of) please don’t hesitate to create a new thread and let one of the team know.
Thanks again!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
