Google Maps and White Label Branding Conflict

[rsalerno]

Hi… I’ve been having a problem with the maps not showing up for venues or events. I’ve been able to find that its a conflict with RightHere’s white label branding software. I sent them a note but haven’t heard back. Can you give me some ideas of what I should be looking at to resolve the conflict between the two plugins.

[Barry]

Hi – I’m sorry you’re experiencing difficulties.

That plugin isn’t freely available and the URL you shared when you opened this thread requires a username and password – so, unfortunately, I can’t see the problem.

Is there anyway you could provide access in case any clues or hints as to the problem are apparent within single event pages, etc?

Thanks!

[Barry]

(…please also note that we have a private reply facility, to make it easier to share confidential information such as logins)

[rsalerno]

Hi Barry

I figured out what is wrong. The problem is on RightHere – White Label Branding. They have a feature to customize the Welcome message to users that use the wordpress interface. So you can change the “hello sparky” message. Its a wildcard type message like “welcome, 2#?@”.

However this seems to have a word affect on The Event Calendar. The following line is affected

id=”tribe-events-gmap-0″

becomes

id=”tribe-events-gmap-Welcome, %2$s”

I removed the custom message and that returns this line back to normal. I opened a ticket with RightHere for them to resolve it…

Unlike you they have a formal ticketing system for issues but they don’t always respond.

Thank you for your quick reply!

[Barry]

OK, well I’m glad you’re getting closer to the bottom of this, it does rather sound like something that needs to be solved on RightHere’s side, though, rather than ours.

Unlike you they have a formal ticketing system for issues but they don’t always respond.

In fact, we do, it just isn’t publicly accessible 🙂

Instead we assess reports from users here on the support forum and log bugs (or not) as appropriate – what we’ve found is that this is a much easier approach for most of our customers and it also reduces the potential for duplicate bug reports on our tracker.

At any rate, it doesn’t sound like there’s much more we can do on this one so I’ll close this thread – but if anything else crops up (or you receive a reply from RightHere that we should be made aware of) please don’t hesitate to create a new thread and let one of the team know.

Thanks again!

[Author]

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