Events Calendar Question – Redirects Causing Page Failure

[Joe]

While we have paid for our support for TECP on barretthonors.asu.edu, we’re not having an issue with it. When we’re testing one of our sites, which uses the free version of The Events Calendar, to a new host (Pantheon WP), the ‘Upcoming Events’ listing is causing redirects which result in a failure to load the page. On our original hosting environment, the upcoming events listing works just fine for that site. For clarification, the site was moved via a full backup and restore, with all data, code and plugins intact, without using the traditional WP import procedure, using the standard import process on our new hosting provider.

Existing site: http://barrettpoly.asu.edu/category/events/upcoming
Testing site: http://dev-poly-wp.ws.asu.edu/category/events/upcoming
( You can see the plugin actually works here: http://dev-poly-wp.ws.asu.edu/news-and-events/ )

If this is something that can’t be resolved easily, we might need to upgrade to Pro on our other sites and see if that resolves it, and possibly implement custom code to pull from the events db if the upcoming events list on ‘pro’ still causes problems.

On our testing site, we’re on WP 4.0 and using v3.8.1 of The Events Calendar. Please let me know what other info I can provide, thanks for your help!

–Joe

[Barry]

Hi there Joe,

Sorry you’re experiencing difficulties. I see you already ran through some troubleshooting steps which is much appreciated:

YES, I’ve deactivated all other plugins to check for a plugin conflict.

It sounds like perhaps you didn’t switch your theme, though.

At this point I’m wondering – since it’s a dev site – if you could run through our standard troubleshooting steps in their entirety and, at the point where all other plugins are deactivated and you’ve switched to a default theme, additionally try flushing permalinks – then test to see if the problem persists or has been resolved.

To flush permalinks, you need only visit Settings > Permalinks (you don’t have to change anything).

Can you give that a try? If that doesn’t work, since it’s a dev site and I’m guessing not officially “live to the world”, could you leave it in a basic state with only our plugins running and update this thread so I can take a look?

Thanks!

[Joe]

Hi Barry, thanks for your reply. I didn’t try all those things, and it is a dev site.

I’ve cleared the permalinks as you ask, disabled all other plugins and set the theme to TwentyTwelve (just picked one at random) and I’m still experiencing the same issue. Please have a look and let me know anything else I should try. Thanks! 🙂

[Barry]

So your upcoming events list does seem to work now:

http://dev-poly-wp.ws.asu.edu/events/list/

Previously you had “category” in the URL (but no actual category slug) and also “upcoming” instead of “list” – I’m not sure how or why that URL surfaced but the correct URL for your upcoming events list does seem to be working at this point.

Does that help?

[Joe]

OK, just so that we’re more consistent, we’ve upgraded our license so that we can use it across our other 3 sites. One question, when I added Events Calendar PRO to one of our sites, the existing events from The Events Calendar did not seem to ‘transfer’ over and do not appear under ‘Events’ section in the WP admin area. Is there an ‘import’ routine I need to run to get them to come over from your free plugin? Thanks.

[Barry]

Hi!

Before I move onto your licensing question, can you confirm that everything is working as expected with the list view/that the initial issue is resolved?

One question, when I added Events Calendar PRO to one of our sites, the existing events from The Events Calendar did not seem to ‘transfer’ over and do not appear under ‘Events’ section in the WP admin area.

So adding a valid license key enables automated updates for the relevant plugin and access to support for that domain but it doesn’t trigger any import or export questions.

If you have an existing site where you are using The Events Calendar and go on to install and activate Events Calendar PRO on the same site then the same events should still be accessible – but adding the plugin to a different site won’t cause events from some other site with your license key to be “pulled across”, if that’s what you mean.

Is there an ‘import’ routine I need to run to get them to come over from your free plugin? Thanks.

You should be able to use WordPress’s own import/export tools – other than that, we do provide a CSV import feature but there is not currently a CSV exporter.

[Joe]

Thanks.
On the initial issue, we decided to just upgrade our other 3 sites as the users of the sites wanted the better functionality of the PRO version of the plugin. I am going to use our custom templates that lists the events, which bypasses using the built-in URLs which would show the events list.
I did not enter our license yet for the PRO plugin that I placed onto one of our sites because it is within a dev environment – which is on a hosting provider that we’re going to moving to soon. So I’m trying to work with the PRO version before we go switch our site over (current hosted site uses the free version of the plugin). You mention that the license key should not matter in terms of existing events working with the PRO plugin. But, what I’m seeing is that none of the events from the free version of the plugin are showing up now that the upgrade is in place (same site, same web host). So, this is my main issue right now.

[Barry]

But, what I’m seeing is that none of the events from the free version of the plugin are showing up now that the upgrade is in place (same site, same web host). So, this is my main issue right now.

I see – that is odd 🙁

If you deactivate PRO are the events visible once more – and does this occur even with no other plugins but the free, core plugin (The Events Calendar) and Events Calendar PRO running?

Is it possible you have (inadvertently) applied a filter in the Filters & Columns meta box – which displays above the list of events in the admin environment – and does hitting the Clear button help at all?

[Joe]

OK, thanks for the suggestion. I disabled all of the plugins on the site, then re-enabled The Events Calendar and the PRO version, in that order – just by themselves. The events have never disappeared from our site itself, but I can’t appear to manage them any longer from the Admin side. I am going to try to re-load our dev site from our live site again and step through the process slower to ensure I’m not missing anything and that I can report to you better.

[Joe]

Let me provide a bit more detail, that might be helpful – and I didn’t think about this before.

In the upgrade and testing process on our ‘dev’ site, our new provider auto-upgrades us to WP 4.0 when we import our site. I then upgrade all of our plugins after the site is running in that WP 4.0 dev environment. The version of the (free) Events Calendar plugin that gets imported with the site is 1.6.4 – which then gets upgraded to 3.8.1.

I do know that on 1.6.4 – all events are actually just ‘posts’ that have additional fields that are filled out for the event info, and then that post is set as an ‘event’. And our websites running 1.6.4 have never had a problem with the events displaying.

It would appear that upon upgrading to v3.8.1 of the (free) Events Calendar in our dev environment, the new Events menu shows up on the left-side of the WP admin menu – and does not show our existing events there. This is before installing The Events Calendar PRO. However, the events do still show up on the actual dev website. http://dev-downtown-wp.ws.asu.edu (see right-side sidebar).

Could this problem be an issue with going from such an old version of the plugin to the latest version? Or a problem with WP 4.0?

Do you guys offer interactive phone support? It would be much faster that way.

[Barry]

We don’t offer phone based support, I’m afraid.

What I’d recommend here, though – because a leap from 1.6.4 to 3.8.1 is a big one – is staging your update through intermediate versions, including at least one 2.x release.

Is that a possibility?

[Joe]

Yes. If I remember correctly, I can download a previous version from your downloads area. I will try that out today.

[Barry]

Awesome – let me know how you get on (you can indeed download historic versions of our plugins, so long as you are logged in with an account where you held a license that was valid when they were released).

[Joe]

This set of steps resolved the issue. Either I had missed it, or the ‘data migration’ message is missing when you go from 1.6.4 all the way to 3.8.1. I did the interim upgrade to 2.0.10 and it prompted me to do the data migration, which solved the issue of the events not showing up once the upgrade was complete.

[Barry]

Excellent, glad that worked.

I’ll go ahead and close this thread out – but of course if anything else crops up please don’t hesitate to start a new thread and let us know: one of the team will be only too happy to help!

Thanks again.

[Author]

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