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Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Well, possibly – but first we need to pinpoint the seat of the conflict.
I appreciate of course what I’m describing may not be ideal if you’re doing it on a live site, but hopefully you can duplicate the same stack of plugins and theme within a test site and repeat the troubleshooting process there (if you don’t already have such a test site).
Essentially, you need to start with just our plugins and, hopefully, verify again that there is no problem. Then, start activating each plugin and ultimately your theme – testing at each stage to see which one is responsible for triggering the problem.
Ah hah.
Thanks for reporting that (and great to hear confirmation that it isn’t a bug in our own codebase).
With that in mind I’ll go ahead and close out this topic, but if we can help with anything else please don’t hesitate to post new topics as needed and one of the team will be only too happy to help.
Thanks again!
Awesome, glad that helped 🙂
I’ll go ahead and close out this topic but if we can assist with anything else please don’t hesitate to create a new topic and one of the team will be only too happy to assist.
Thanks again!
Thanks!
I appreciate that you already ran through our troubleshooting steps but I just want to ensure first of all we went about it the right way in this particular case 🙂
Does the problem occur reliably and can you easily reproduce? That to say, do you feel confident you could create a new chain of recurring events and trigger this behaviour with times changing for some instances as you outlined initially?
If so, I wonder if you could deactivate all other plugins and switch to a default theme – then generate a new recurring event and see if it the problem impacts those newly created events.
Essentially, I’m wondering if a conflict could still be at work but kicks in during the event generation process (thus running through our troubleshooting steps after they have already been created might not reveal anything).
Hi!
Can you clarify which page crashes – is it the main events view (looks like that is currently set to list view and that seems to load snappily for me right now), or a different view? I’m wondering about a couple of other things, too:
- Can provide more information about your hosting setup. Is it a regular shared hosting account, a VPS/dedicated server (what sort of spec if so – and is it also home to other websites)?
- Just for the avoidance of any doubt, are you certain that this issue relates to query performance? What leads you to think so and if you have isolated a particular query can you share any debugging data you gathered?
Thanks!
Something does seem to be going wrong there.
As your site relates to a church I’m curious – do you happen to have Series Engine installed? We’ve often found church websites have that particular plugin and it has previously been found to interfere with recurring events.
If not, can you provide your system information (as found at the bottom of the Events → Help screen)?
Thanks!
My pleasure 🙂
I’ll go ahead and close out this topic in that case but of course if anything else crops up please don’t hesitate to open a new topic and let us know – one of the team will be only too happy to help.
Thanks again!
