Recurring events faulty

[Sue A Goodrick]

Hi,

There seems to be a problem with the recurring events feature on our site. I deactivated all my plugins and ran the 2014 theme and the same problem occurs.

The problem is after I get past aprox. 1-2 months of weekly occurring events, the events time starts showing incorrectly (1 hour earlier or later) and the event link starts redirecting to a completely irrelevant page.

For example I set up the Highschool event begining january2015 and ending December 2015. Everything is fine for January and February, but then once we get to March everything starts going awry.
see: http://rvcchurch.net/events/2015-03/
and look at the HighSchool event on March 4 and then the same highschool event on March 11.

Your help with this issue is much appreciated.

[Barry]

Something does seem to be going wrong there.

As your site relates to a church I’m curious – do you happen to have Series Engine installed? We’ve often found church websites have that particular plugin and it has previously been found to interfere with recurring events.

If not, can you provide your system information (as found at the bottom of the Events → Help screen)?

Thanks!

[Sue A Goodrick]

Nope, we’re not running that plug-in :/. Here is the information you requested:
———————————————————————————————————–
url
http://rvcchurch.net
install keys

events-calendar-pro = e4b218fb821f2df908753a77711779c493519fe5

WordPress version
4.0.1
PHP version
5.3.29
plugins

Gravity Forms version 1.8.8.2 by rocketgenius(http://www.rocketgenius.com)
LayerSlider WP version 5.3.2 by Kreatura Media(http://kreaturamedia.com/)
Contact Form 7 version 4.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
The Events Calendar PRO version 3.9.1 by Modern Tribe, Inc.(http://m.tri.be/20)
The Events Calendar version 3.9.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 4.1.1 by Andrew Ozz(http://www.laptoptips.ca/)
Vamtam Push Menu version 2.0.3 by Vamtam(http://vamtam.com)
Vamtam Sermons version 1.0.1 by Vamtam(http://vamtam.com)
WP Retina 2x version 2.4.0 by Jordy Meow(http://www.meow.fr)
WP Statistics version 8.7.2 by Mostafa Soufi & Greg Ross(http://wp-statistics.com/)
Mate Tabs Reload version 2.1 by Zalki-Lab

network plugins
–
mu plugins
–
theme
RVCChurch Child Theme
multisite
–
settings

recurring_events_are_hidden = exposed
previous_ecp_versions =

Array
(
[0] => 0
[1] => 3.5.1
[2] => 3.6.1
[3] => 3.7
[4] => 3.8
[5] => 3.8.1
[6] => 3.9
)

latest_ecp_version = 3.9.1
welcome_notice = 1
viewOption = month
stylesheetOption = tribe
tribeEventsTemplate = default
tribeEnableViews =

Array
(
[0] => list
[1] => month
)

tribeDisableTribeBar =
monthEventAmount = 6
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 1
earliest_date = 2014-06-08 08:30:00
latest_date = 2017-01-22 12:00:00
defaultValueReplace =
disable_metabox_custom_fields = show
pro-schema-version = 3.5
hideLocationSearch =
hideRelatedEvents =
weekDayFormat = D jS
last-update-message = 3.9.1

WordPress timezone
America/Los_Angeles
server timezone
America/Los_Angeles

[Barry]

Thanks!

I appreciate that you already ran through our troubleshooting steps but I just want to ensure first of all we went about it the right way in this particular case 🙂

Does the problem occur reliably and can you easily reproduce? That to say, do you feel confident you could create a new chain of recurring events and trigger this behaviour with times changing for some instances as you outlined initially?

If so, I wonder if you could deactivate all other plugins and switch to a default theme – then generate a new recurring event and see if it the problem impacts those newly created events.

Essentially, I’m wondering if a conflict could still be at work but kicks in during the event generation process (thus running through our troubleshooting steps after they have already been created might not reveal anything).

 

[Sue A Goodrick]

Yes, the issue has been occurring for the past 4 months every time we make a recurring event, (after the event has been posting for aprox. 1.5 months the time and event link start showing incorrectly and so we have had to go and erase all the old recurring events and make brand new ones so the time and event link shows correctly for the next 1.5 months)

I just deactivated the plug-ins and reverted to the 2014 theme and created a new event and everything showed properly for all the months. So yes it looks like as you suspected the conflict is happening during the event generation process.

Is there anything we can do to fix that?

[Barry]

Well, possibly – but first we need to pinpoint the seat of the conflict.

I appreciate of course what I’m describing may not be ideal if you’re doing it on a live site, but hopefully you can duplicate the same stack of plugins and theme within a test site and repeat the troubleshooting process there (if you don’t already have such a test site).

Essentially, you need to start with just our plugins and, hopefully, verify again that there is no problem. Then, start activating each plugin and ultimately your theme – testing at each stage to see which one is responsible for triggering the problem.

 

[Sue A Goodrick]

Aha, well it appears the perpetrator was the WP Statistics by Mostafa Soufi & Greg Ross plugin. I’ve since deleted that plugin and tested with new events and everything seems to be running smoothly now. Thank you for your help!! Very much appreciated and awesome plug-in!

[Barry]

Thanks for sharing the information – I do now see we actually have a note of WP Statistics causing a different set of problems besides what you hit up against here.

In any case, I will now go ahead and close out this topic – but if anything else crops up please don’t hesitate to create a new topic and one of the team will be only too happy to help.

Thanks again!

[Author]

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