[Barry]

For sure – but that doesn’t help us to pin down the source in your specific case.

For instance, kasia_codeword (the user in the other topic you linked to) may be impacted by a problem caused by a plugin that you may not even use – and it may be triggering the problem by some means that are quite different to whatever is causing the issue on your site.

Not to mention, the symptoms are subtly different: whereas your post titles still retain the single event title (but drop the site name) hers drop both and change to “undefined”. So perhaps in her case there is a Javascript-angle to the problem, but in yours I suspect it is a server-side issue.

If we can figure out what’s responsible, though, we can move forward with possible solutions or at the very least can hopefully point you in the right direction.

All that to say, yes, I’ve no doubt there are other sites out there with similar-looking problems relating to single event titles – but let’s not be too hasty in assuming they are all the same and have a common cause 🙂

[Barry]

Thank you!

This is going to require a slightly deeper look than many other support requests so please do bear with us while we check it out (and as I’m out on Friday this week it will be a slightly longer delay before I can do so).

Thanks again for your patience 🙂

[Barry]

This should work (if you’re trying to determine if you are on a single event page):

if ( is_singular( TribeEvents::POSTTYPE ) ) {
    /* Show something */
}

[Barry]

Any number of designers and devs.

Between our knowledgebase, Themer’s Guide and related links we’ve got a whole bunch of resources to help folks out who want to customize things 🙂

So, even if you prefer not to give it a whirl yourself, most designer/developers who have some familiarity with WordPress in general won’t have much trouble here.

I hope that helps!

[Barry]

OK: the problem doesn’t seem to surface in a clean environment and it’s not something we see widespread reports of (when issues like this do crop up, it’s invariably a conflict of some kind so pinning down where it might be occurring here is a logical next step).

Let’s leave this open for the time being and if you have an opportunity to test further we can take things from there 🙂

[Barry]

Hi Christina,

So that may not have been the cause but turning it off should make it a little easier to assess the problem. That said, I do still see some caching of minified assets. Here’s how I think we should proceed:

• The fact that the text isn’t visible/is white on a white background seems to be the result of The Events Calendar Category Colors, so you may need to disable that plugin or reconfigure the color scheme you’ve set up
• I can’t easily troubleshoot other elements due to caching/minification. At this point perhaps it would be faster for you to troubleshoot by running through these standard testing steps (do also remember to follow the caching plugin author’s instructions on completely removing the effects of caching after deactivation)

Is that possible here?

[Barry]

Well, if this is occurring when you create or update recurring events specifically, it could simply be that the server is timing out due to the volume of data that has to be generated.

Does that fit with what you are experiencing (if so, a fix/improvement is in the works and should be available soon!) or are you also finding you hit the server temporarily unavailable error when editing and creating single, non-recurring events?

[Barry]

OK, and were you able to try further troubleshooting steps such as switching to a default theme/our complete steps as described here?

[Barry]

Is that file your functions.php code, or a database backup (can you remove the access restrictions and/or re-post a link in a private reply)?

[Barry]

Awesome, glad it worked out 🙂

[Barry]

Hi Richard,

Event Rocket is an unofficial plugin that we don’t support on these forums, I’m afraid.

That said, the steps would basically be the same as if you were customizing the advanced list widget itself. Please refer to the Themer’s Guide in the first instance – and you will probably be specifically be interested in these templates from the events-calendar-pro plugin directory:

• pro/widgets/list-widget.php
• pro/widgets/modules/single-event.php

Remember to take the time to set these up as template overrides, as described in the Themer’s Guide, rather than modifying them directly!

I hope that helps 🙂

[Barry]

Hi Katie,

I’m sorry first of all to hear you’ve hit these problems.

Can you tell me how many events you’ve managed to input so far (if any) and what sort of events they were (for instance, were any long-running recurring events)?

Is there any further information you can provide about your web hosting package?

[Barry]

Hi David,

The Events Calendar combined with Events Calendar PRO are supremely flexible and while they won’t produce exactly the same result “out of the box” they can easily be customized to do this and more 🙂

Does that answer your question?

[Barry]

Hi there!

Looking at your user account you seem to have purchased a license for Community Events, but not for Events Calendar PRO.

• Can you confirm if you do indeed have Events Calendar PRO installed and activated?
• Do bear in mind that tribe_is_week() only exists if you have Events Calendar PRO

With that in mind, if the previous topic you are referencing was geared to helping someone who uses PRO – but you do not yourself have that plugin – you would either need to install it or take a different approach.

Does that help at all?

[Barry]

Unfortunately there is a bug in the current Event Rocket release with regards to event clean up (and the next release of Event Rocket is not likely to be delivered until the next major release of The Events Calendar goes out).

That said, in the interim (though modifying plugin code isn’t ideal) you could open up and modify misc/clean-up.php from that plugin and change:

wp_enqueue_script( 'eventrocket_cleanup', EVENTROCKET_URL . '/inc/assets/cleanup.js', 'jquery', false, true );

To:

wp_enqueue_script( 'eventrocket_cleanup', EVENTROCKET_URL . 'assets/cleanup.js', 'jquery', false, true );

You’re also correct that we don’t officially support Event Rocket here, so if you need further assistance on this one please do post on the Event Rocket forum (there may even be an existing topic about this).

The alternative is running a set of database queries to perform the cleanup work, which we can also explore: I would first caution you to make a complete backup of your site (and make yourself aware of how to restore that backup) – then, once you’re ready, just let me know and we can look at the actual queries.

Thanks!

[Author]

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