[Barry]

You can certainly share your login with him if you wish to do so – no problem there 🙂

[Barry]

I’ll set the topic to ‘pending fix’ and we’ll aim to update it once there’s something to report 🙂

[Barry]

Hi Ben,

I’m afraid there’s no news yet: it’s on our radar though and I’ll definitely update the issue tracker to note there’s been further interest in this functionality.

Thanks!

[Barry]

Hi Niko,

Thanks for contacting us and my apologies for any frustration you are facing.

It sounds as if, perhaps, this is more of an Easy Digital Downloads question than an Event Tickets Plus one – unless you are finding that regular EDD products/downloads work differently when discounts are similarly applied to them? If you are unsure, that could in fact be a good test to perform.

Assuming it is indeed a core EDD issue rather than something that is specific to our ticketing implementation, I’d recommend reaching out to the EDD support team for assistance.

Of course if that is not the case, please let me know and we’ll see what we can do to help further 🙂

[Barry]

Hi Paul,

I’m sorry to hear you’ve hit up against some difficulties.

I seem unable to view your website (even the single event URL you provided seems to take me to an incomplete/blank page) so I can’t view the issue with the frontend ticket form allowing customers to order more stock than actually exists – but I’d be keen to take a look if you can facilitate my doing so.

In the back end, all tickets show 0 sold, 0 remaining.

Can you confirm how many actual sales have gone through and would you be able to share a screenshot of the ticket settings for this event?

Last but not least, as it looks like you have a dev/testing site available, it could be worth deactivating except our plugins and WooCommerce (and switching to a default WordPress theme such as Twenty Seventeen) then seeing if you can replicate the same issue with a new event and fresh set of tickets.

This basically echoes our basic troubleshooting strategy and might help us to discover if this is a plugin or theme conflict of some kind.

Let me know what you find!

[Barry]

Hi Tom 🙂

You are correct and this is actually a bug our QA team caught quite recently, though we haven’t yet been able to address it.

I’m sorry for any inconvenience this has caused and will attach this forum topic to the bug report (so that we can update you when the fix is ready to ship). Disabling the appending of the timezone name as you have done will hopefully serve as an effective workaround until a substantive fix is released.

Thanks for your patience and support in the meantime.

[Barry]

Ah, I see. I didn’t realize you were referring to the ‘all’ slug used for certain recurring event URLs—but thanks for updating and marking this as resolved

[Barry]

Hi Stephen,

Thanks for posting and I’m sorry to hear you’ve experienced difficulties.

We do try hard to stick to one issue per forum topic however and I also want to note that while we’ll always do our best to point you in the right direction, the level of support we can provide for customizations does tend to be limited.

Problem #3: My pictures are no longer importing automatically from facebook. What gives?

I want to start with this issue because it is a known bug. We’ll do our best to get a fix in place as quickly as we can, as this is impacting quite a few users. I’ll attach this forum topic to the bug report and one of the team will drop an update in here once it is resolved (or if there is other news to share).

Problem #2: My tooltip file is currently clickable now, and takes you to the event page inside events calendar, but the header disappears when you hover over it.

The source of this problem appears to be some CSS from your theme, Avada:

.event-is-recurring:hover, .tooltip-shortcode, a:hover {
    color: #9e9e9e;
}

The colour it sets links to, upon mouse over, is the very same grey as the background of the tooltip headers.

There are of course a few ways we could tackle this – one solution though would be creating a custom tribe-events.css stylesheet (see details here or else consider using a custom CSS plugin) and add some new, more specific rules along these lines:

.tribe-events-tooltip h4 a:hover {
    color: red;
}

Of course, modify red to the actual colour that works in your case (see here for information on the CSS color property).

For the customization issues (linking directly to Facebook), I’d ask that you create a new forum topic.

Thanks—and I hope that helps with the disappearing links issue 🙂

[Barry]

Hi Denise 🙂

Might something like this work for you?

function custom_month_title( $title ) {
	if ( ! tribe_is_month() || false === strpos( $title, 'Events for' ) ) {
		return $title;
	}

	return str_replace( 'Events for', '', $title );
}

add_filter( 'tribe_get_events_title', 'custom_month_title' );

It’s just a little more targeted and would be slightly more efficient as a consequence.

[Barry]

Hi Colm,

The best way to achieve that may be a PHP snippet, which you could then add to a custom plugin or even to your theme’s functions.php file:

function community_tickets_turn_off_global_stock_option( $enabled ) {
	if ( ! function_exists( 'tribe_is_community_edit_event_page' ) ) {
		return $enabled;
	}

	if ( ! tribe_is_community_edit_event_page() ) {
		return $enabled;
	}

	return false;
}

add_filter( 'tribe_tickets_woo_enable_global_stock', 'community_tickets_turn_off_global_stock_option' );

Does that help?

[Barry]

Hmm, I may have jumped to the wrong conclusions here:

• Is this in relation to German (de_DE) or is it a different language/locality?
• Where do you see All Events being translated to All Veranstaltungen, exactly? When I test locally (de_DE) the single events page contains Alle Veranstaltungen (which I understand from your post to be correct)

Thanks for clarifying!

[Barry]

ok. is there an upgrade option is personal is not enough (think I’ll be fine for now), but just wondering?

Yes – you can upgrade at any time 🙂

What does it mean up to ten sites

Unlike our other products (which are mostly plugins), you could use The Events Calendar on ten separate sites and use the same Event Aggregator license in each case.

I don’t think on any of the package options there is a limit to the number of feeds a site can subscribe to?

Exactly – you could, if you wished, subscribe to 10,000 different Facebook pages, iCal feeds, etc. However, you would be limited to a total of 100 imports per day (with our personal license).

Does that help/clarify things? Essentially, you can use the same license on 10 different sites (it doesn’t sound like you need this, but the option is there) and for as many feeds as you like – but you are capped at a net total of 100 imports per day.

[Barry]

Hi Hans-Gerd!

The text you are probably looking for is All %s and the reason for the %s is that some users may wish to replace ‘Events’ with an alternative term, such as ‘Parties’.

Does that help?

[Barry]

Hi Karen!

A piece of code – somewhere on your site – is trying to use an older piece of our own code which has been marked as ‘deprecated’ (ie, it should no longer be used).

Is it possible some custom code, your theme or another plugin on your site is interacting with The Events Calendar and is perhaps in need of an update? If you could share your system information I can take a look and see if anything jumps out.

Our standard troubleshooting steps could also be a great way to isolate the source of this notice. While right now it may not have any functional impact, in the long term it would be sensible to clean this up.

[Barry]

If you are going to be importing to just one site then the personal license should be a great fit for you!

[Author]

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