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John – my apologies for these delays, I’m not sure why this thread slipped the net but it shouldn’t happen again.
Thanks for responding. That doesn’t help. I had the correct category ID’s to begin with.
OK – perhaps you could share a URL so that I can see the markup with my own eyes? Otherwise I am effectively troubleshooting with a blindfold on.
I also asked about making choosing a category mandatory. Is that possible?
I’m sure it is, though it isn’t something that is supported by Community Events “out of the box” and therefore would require some PHP and/or Javascript know-how, depending on how you want to accomplish this.
While it is outside the scope of support that we can offer here to coach you through this it certainly sounds like a worthy feature request and I will add it to the list of possible new features for further consideration by the developers.
…Definitely worth running through the standard troubleshooting steps (deactivating other themes, etc). The only way I could replicate the problem you are encountering is by filtering WordPress’s list of acceptable mime types – and removing jpegs, pngs etc from that list.
It’s not impossible that another plugin does this for some reason.
Hi Brian, unfortunately this has affected numerous customers and we’re really sorry for the disturbance this will have caused. We are aware of it and we’re hoping to get this fixed in advance of the next release.
Right, so if you have Categories A, B, C and D and the upcoming events only happen to include Categories C and D those are the ones you want to list?
If think you’re going to have to get creative there. Definitely possible though. I put this snippet of SQL together, it might give you some ideas: http://pastebin.com/8QECQhjH (you may need to tweak it further to meet your specific requirements).
We can definitely leave this open and see if other members of the community can help – I don’t think this is something we can offer any support for (from the Modern Tribe community team’s perspective) though.
Is it possible you are mixing up/have renamed the event?
I can see this one: http://www.kidtivity.com/event/cinderella-theater-play-in-ct/ which takes place on 13 October and the first line of the description, in bold text, is Happily Ever After: A Cinderella Tale.
Hi James – that’s interesting. This probably seems like a superfluous question but are you hitting eventbrite.co.uk here?
Hi again Kelly, thanks for your patience while we looked at this problem.
After some consideration, though we appreciate your sentiments on the subject, we don’t really feel this is something for Modern Tribe to take forward.
Our take is that Eventbrite Tickets are using the API exposed by Eventbrite correctly – the glitch exists on their side and as we have discussed it has no impact on what potential customers might see.
It would be interesting to hear if you have any luck pursuing this with them (and if you feel strongly about it I hope you do raise this with them) however for the time being there isn’t really anything else for us to do in connection with this.
Cheers,
Barry
I missed out a detail – if you are using a Windows PC, and extract the files locally, you may find that you have a folder that contains two sub-folders:
- __MACOSX which you can ignore
- the_events_calendar_community_events which is the actual plugin folder
And it is the actual plugin folder you would wish to upload (to wp-content/plugins).
Hi Jenna – sorry to hear you have experienced problems in this regard.
It rather sounds like a hosting issue to me – so two possible solutions, depending on your individual set-up and what you are comfortable doing, are:
- Use an FTP client (such as Filezilla or SmartFTP). If you unzip or “extract” the files locally on your computer you could then upload them straight to the wp-content/plugins directory
- If your hosting account provides something like CPanel (or an equivalent tool like Plesk) you will probably be able to login to a file manager which will also let you upload the .zip archive … you could then extract it in situ
- See the WordPress documentation on manually installating plugins for a more detailed explanation of how to do this and where the files go
Hopefully that gets you on track!
Simply install Facebook Events and The Events Calendar on all of the relevant sites and set them up with appropriate Facebook credentials – unless I am mistaken that should present no problems.
… It would be great to pass this up to our devs – could I ask you to provide the code one more time, but using a service like Pastebin or Gist (our forum currently doesn’t handle code nicely and it’s likely that some parts of the code you posted will have changed/disappeared).
Thanks!
Hi Thomas – you’re referring to the issue with Facebook events being imported using Pacific Standard Time right?
OK. So if I use a valid UK address I don’t receive any such problem. Are you able to test this by creating a new event with a US address? It would be interesting to know if this happens for all addresses or just UK addresses on your installation.
I see when you created this ticket that you tried our standard troubleshooting steps; I wonder also if you could provide a WordPress admin login so that I could repeat this and try a few things out for myself?
If that is ok, please provide details to me by emailing [email protected] (mark the email for my attention in the subject field). If you do not wish to do this on a live site, which is understandable, please provide access to a replica/testing/staging site instead.
Thanks!
