[Andras]

Hi Nadine,

I’m sorry you are experiencing this problem. Let me try to help you with this.

As a first hunch it looks like a theme issue to me. Could you possible switch to a default theme like twentysixteen and check if the issue exists there as well?

Also, it would help if you could send me your system information in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how the default theme works out.

Thanks and cheers,
Andras

[Andras]

Hi Kalle,

Thanks for reaching out to us with that. I will open a ticket for that so our devs can look into it, and I will link in this thread.

Meanwhile if you find out anything more, then please post it here, so we can check.

Cheers,
Andras

[Andras]

Hello Victoria,

Thanks for reaching out and I’m sorry you are having this problem.

Thanks a lot for submitting the log. I will send it to our developers, so they can check it out and work out a fix. I ask for your patience.

Cheers,
Andras

[Andras]

Hello pridecalgary,

I’m so glad that helped and your calendar is running the way you want it!

Since this thread is marked resolved I’m going to close it. In case you happen to come across any issues in the future or you need help, please open a new ticket and we’ll be happy to help out.

Cheers,
Andras

PS: If you like our plugins we would welcome a review in the wordpress.org repository. Thank you!

[Andras]

Hi Crystal,

Thanks for getting back to me on that and thanks for using our plugins!

I’m going to close this ticket now. In case you need any help in the future, please open a new ticket and we’ll be happy to provide you with support.

Cheers,
Andras

PS: if you like our plugins we would welcome a review in the wordpress.org repository. Thank you!

[Andras]

Hello Christine,

I’m happy to hear we are on the right track with this.

On the ‘All’, yes, it could also be in the theme files.

On recurring:
Just for my understanding, where did you make the recommendations?

And thank you for pointing out the different spelling in singular and plural. There are more languages like that so this is something we might need to take into consideration. I’ll flag it internally so we can provide better options for translation.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello pridecalgary,

Thanks for going Pro and welcome to the forums. You are at the right place, I can help you with your issue.

This is a Divi issue or rather a setting. Go to Divi > Theme options > General > Number of Posts displayed on Archive pages

Set this value to something higher, at least the number of events you have.

This should fix it. Let me know how it works out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Sanjay,

Thanks for using our plugins! I’m sorry you are having an issue, you are at the right place for support.

Our current policy is not to accept logins or to log in to customer servers/WordPress installations, so we cannot do the installation for you. But I’m more than happy to walk you through it.

As a first, please make sure that you also have The Events Calendar and Event Tickets plugins installed as well. Without these the rest will not work.

(Just in case, here’s the official guide on how you can install plugins: https://codex.wordpress.org/Managing_Plugins#Installing_Plugins)

Once all of them are uploaded, just simply activate them.

You can activate them one by one. In this case start with The Events Calendar, then Event Tickets, then the rest.

Or you can select all plugins from the list that you need and do a bulk activation. It should also work.

Let me know if this helps you get started or if you need more help with this.

Cheers,
Andras

 

[Andras]

Hello Simon,

Thanks for reaching out! I’m sorry you are having a problem with the organizers. Let me try to help you out.

To be able to support you, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also if you could share some more details and screenshots of the issue and the settings which handle the organizers, that would be really helpful.

Thanks and cheers,
Andras

[Andras]

Hello again,

I can try to help out here, but I am limited in supporting customizations.

Per our terms and conditions we support features of the plugins and although we try to help get you started on customizations for the most part you are going to have to take it on to complete.

To get started I suggest you read through these 2 articles which should get you started on how to modify the templates. You will need to modify the single-event.php file.

https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

Let me know if I can assist you with something else.

Cheers,
Andras

[Andras]

Hi Templeton,

Thanks for reaching out! That is a good question indeed. Someone earlier wanted to do the same and succeeded. Please check his thread, his solution should help you as well:

Altering the 'Organizers' Name & Slug?

 

Let me know if this gets you started.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

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