[Victor]

Hi Karly!

Thank you for your patience.

 

It seems it was a Javascript issue that was causing the venue country to be empty. I managed to make a minor fix to the create-venue-fields.php file and it works on my end. I updated the gist to reflect that change, so please replace the older version for the one in the gist:

https://gist.github.com/vicskf/216648911debcc2d84367c1a6ca84b00

Let me know if that works for you know 🙂

Best,
Victor

[Victor]

Hi Heather!

Thanks for your patience while I worked on this.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

It seems that snippet was using an action that was removed in our latest feature version of Event Tickets Plus 4.6 (learn more about it here > https://theeventscalendar.com/release-event-tickets-4-6-event-tickets-plus-4-6-events-calendar-4-6-4-community-tickets-4-5/)

I managed to come up with a slightly different snippet that accomplish the same thing using a different action.

add_action( 'event_tickets_after_save_ticket', 'tribe_disable_taxes_ticket_product', 10, 2 );
function tribe_disable_taxes_ticket_product( $post_id, $ticket ) {
update_post_meta( $ticket->ID, '_tax_status', 'none' );
update_post_meta( $ticket->ID, '_tax_class', 'zero-rate' );
}

Please give it a try and see if it works.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Tony!

Thanks for making those tests and for coming back with all those comments.

Unfortunately, I do not see the debug.log file attached. Could you please send it to us in a zip file? If that is not possible, then you can simply copy and paste the logs in a private reply.

Let me note that the latest version of Events Calendar PRO 4.4.19 included some changes in the code that we later found that still need some improvements in terms of performance. So for the time being, I suggest you downgrade to the previous version of Events Calendar PRO 4.4.18. Here’s a guide on how to downgrade a plugin > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Please let me know about the debug.log file as it might point us into finding the source of the problem.

Thanks,
Victor

[Victor]

Hi Ken!

Glad to know that worked out for you. Thanks for letting me know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

This reply is private.

[Victor]

Hi LaVonne!

Glad to know that helped! 🙂

Regarding the organizer description. I could reproduce it in my own installation using Avada. I was wrong in that the organizer description field is not a default field.

While not the same as in Avada, I could also see it looking a bit odd using 2017 theme, so it is indeed something we could make a tweak and add some space around it. I have logged a report for this so we can improve it in a future maintenance release of our plugins.

We’ll let you know when we ship a fix for this. In the meantime, you can use the following CSS snippet to make it look better:

.events-community-post-content textarea {
margin-bottom: 6px;
width: 100%;
}

You should add it to your theme’s styles or by using the WordPress customizer (wp-admin > Appearance > Customize > Additional CSS)

Hope that helps!

Best,
Victor

[Victor]

Sure thing! Thanks for following up with this.

I’ll leave the thread open so you can follow up with any questions. Do note that after a couple of weeks it will auto-close, in which case you can always open a new topic referencing this one.

Good luck!
Victor

[Victor]

Hi Jessica!

Yes, you could use that custom field to contain the venue ID from where you are trying to fetch events from, and pass it as an argument to the tribe_get_events() function. As a reference, you can use it as a custom field parameter as the _EventVenueID is a postmeta for the event > https://codex.wordpress.org/Class_Reference/WP_Query#Custom_Field_Parameters.

Additionally, here are some other examples of how to use the tribe_get_events() function > https://theeventscalendar.com/knowledgebase/custom-event-queries/

I hope that helps you get started. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Sure thing Karly! 🙂

[Victor]

Hi Karly!

That’s a good catch. I can see that the Geo Address information gets saved correctly, thus showing the marker in the map view correctly, but I’m not able to see the City, Country, State and Postal Code information for the venues being saved when using the custom template.

I’m not sure why this could be happening. I will make some additional tests and see what I can find. Please bear with me as I might need further assistance from the team on this one.

I will keep you posted.

Thanks,
Victor

[Victor]

Hi Mauricio!

Sure thing! As you marked this resolved I’ll go ahead and close it. But do feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Ken!

Thanks for coming back with the link.

I can see there are some of your active theme styles that are conflicting with the tooltip. I managed to overcome the featured image issue by adding a CSS style.

Try adding the following CSS snippet into your theme’s styles or by using the WordPress customizer (wp-admin > Appearance > Customize > Additional CSS)

#tribe-events-content .tribe-events-tooltip h4 {
position: static;
}

Please try it out and let me know if it works for you.

Thanks,
Victor

[Victor]

Hi Patrick!

Thanks for following up with this.

I understand now what you are trying to accomplish. We have a feature request to build a functionality that will allow exactly that > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11732886-delete-past-events Please do add your vote there.

We don’t currently have a database query to accomplish that. The only workaround to this I can think of is using the recurring event clean up tool to delete all the instances and then edit the recurring event to re-create the instances by adjusting the dates and series setting.

It might not be ideal if you are dealing with too many recurring events as you’ll have to go for each of them, but it will allow you to overcome the problem with your server.

I hope that helps. Let me know if you have any follow up question.

Best,
Victor

[Victor]

Hi Carl!

Thanks for making those tests.

I tried reproducing the error in my own local installation using Avada 5.3 but I’m not able to do so.

Do you have any custom code in your theme functions.php file or in any template or file? If so, please try removing it and see if it changes anything.

If it doesn’t, could you please try re-installing Event Tickets Plus by downloading a new fresh copy from your downloads page? > https://theeventscalendar.com/my-account/downloads/

Does it work after that? Please let me know.

Thanks,
Victor

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