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Hey guys: just wanted to follow-up on Jonah’s last comment, since I see it has been over a week here with no activity. Let us know if you need anything else here or if we can close this thread out. Thanks!
Guys: given that it’s been a week since the last response here, I’m going to close this thread out. Should one of you come back and find yourselves with further questions here, please shoot us an email (pro a/ tri.be) and I can re-open the thread. Thank you!
Guys: given that it’s been a week since the last response here, I’m going to close this thread out. Should one of you come back and find yourselves with further questions here, please shoot us an email (pro a/ tri.be) and I can re-open the thread. Thank you!
Going to close this thread out due to inactivity; Sean, if you end up needing anything else down the road, please let us know via email (pro a tri.be) and I can re-open this thread. Thanks man.
Since it’s been over a week since my last note, I’m going to go ahead and close out this thread. Matthew: should you find this issue persists when you return to the forum, please shoot us an email (pro a tri.be) and I’ll re-open the thread as needed. Cheers!
Hey folks. Anyone monitoring this thread who could test out Jonah’s last suggestion, and let us know the results (so we can either troubleshoot or close out this issue accordingly)? Thanks in advance…
Closing this thread out due to inactivity. Christian, per my note above, please let us know in a new thread if this issue persists. Thanks!
Hey there Mike. Rob from Modern Tribe here; just wanted to confirm that we have a fix in the current code base that should accomplish this for you. Any interest in giving it a shot in advance of next week? If so, let me know and I’ll shoot it your way. Otherwise if you just wanted to let us know when you did the official update, if that worked…that’s fine too. Let me know.
Hi there Matt. Any thoughts on Tim’s last note, above? Let us know what else we can do here to help you succeed. Cheers.
Hey Paul: any thoughts on Casey’s last point, above? Please do let us know what else we can do here.
Hi again Paula. I did some digging into this today and can confirm that something is definitely at play on your site. I see you noted above that you’ve taken the deactivation route for plugins and themes…can you confirm that in doing so you also deactivated your other Facebook-related plugin on there (Facebook Page Photo Gallery)? It does seem likely that a conflict is what’s at play here but if you can confirm on that and it’s still a problem, I will get the lead dev for this plugin to take a look and respond directly.
If you’d also be so kind as to send over a specific event URL to the email you’d exchanged with previously, we’ll try the individual event import route on our end too. Thanks for your patience so far.
Sean, need anything else here? Or is Jonah’s response above adequate? Let us know if you’re still having issues or if we can close this thread out. Thanks in advance!
Hey Christian: just wanted to post here to check if you needed anything else, or if Jonah’s solution above did the trick. Can you confirm so we can close out the thread or follow-up as needed? Thanks!
Hi again Peter. Just wanted to follow-up on this to take point, to both confirm that Joyce — who you’ve been dealing with in this exchange previously — is unfortunately no longer with us. I’ll be taking over here for you.
To recap what our developer has confirmed on this: you’re going to want to update the address inside your WP install, because the address FB API returns is just a natural language string. More specifically since you are using Fordham Park as an example address, if you just copy the venue name into the street field then Google will do best effort to locate center point on the map based on that location.
The issue is because of how FB sends the address (or in the case of this particular example lack of address). The issue arises when there isn’t a logical address sent the reason why Facebook centers to the park is because it uses the location’s “title” as part of the address whereas we are just using the city. If we import the title as part of the address this will fix it but then causes duplication of the record and other nasty gremlins.
Make sense? Let me know if not. I apologize for the inconvenience you’re faced here so far, and please let me know if you have any other questions or need anything else from the devs here.
Thanks PB! Just wanted to give you a heads up that I’ve received your email and will be digging into it / responding today. Joyce, who you began this exchange with above, is unfortunately no longer with us. But I’ll be happy to help get this resolved for you and will be in touch this afternoon once I’ve had time to try and figure this out. Thanks for your patience so far.
