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Hey brentvb. Thanks for the heads up on this; I wanted to let you know that we received your report here, but my colleague Casey – who best troubleshoots these types of Android device issues – is out today. He’ll be back in full force on Monday and I’ve asked him to prioritize trying to recreate this himself at that time.
My apologies for the delay and thanks for your patience so far. If you need anything else in the interim please don’t hesitate to let us know.
Hey ironandsteel. Thanks for the note here; that’s a really odd report, and I can’t say I’ve seen it before now. Is it possible this is something specific to the browser your client is using? It might be worthwhile having them test in a different browser, and of course to confirm that the issue persists even after deactivating other plugins or the theme (as it is possible there is a conflict on that front).
Let me know what you hear back there and we’ll do our best to help from there. A screenshot, if you can get one, would be equally valuable.
Hey there philmacaulay! Absolutely; I’ve thrown this back into Barry’s pile and made him aware of it. Just a heads up that he is out for the rest of today so realistically you probably won’t see a response until Monday, but know this is high on his priority list and he’ll be back in touch ASAP.
Thanks for your patience until then…please let us know if you need anything else.
Hey there tefinc. Thanks for the note here, and apologies for the inconvenience you’ve faced so far. To confirm: did these changes come about as a result of updates exclusively to the Category Colors plugin? If so, have you reached out on that plugin’s forum (https://wordpress.org/plugins/the-events-calendar-category-colors/) to see if Andy has any feedback?
Let me know if I’m misunderstanding the source of this problem. Thanks in advance!
Hey tundratech! Thanks for the note here, and apologies for the frustration you’ve faced so far. I just attempted to recreate this at your site (http://camai.org/events/) and I’m not noticing a problem: it appears that Day view is set as the default, and each date I click into from there seems to not bear the 1970 problem. Can you provide us a link where we can check this out in action?
Hey there royalwise! Thanks for the note here. The plugin should be able to work within a sidebar as well, even if you’re viewing on month view. But I just checked out your site and viewed an individual entry (http://royalwise.com/rw/event/macs-level-1-fundamentals/), but didn’t see the sidebar pushed below. Is this visible at a different environment so we can check out the problem in action?
Hey Driftwood: Rob from Modern Tribe here…I head up the Community team, and Brook brought this thread to my attention since he felt it was going off course and that perhaps we’d failed to properly set your expectations early in the process as to what we can or cannot do on the forums. First, let me start off by saying it’s clear that we failed to live up to your expectations for the plugin – I personally apologize for this. If there are specific documentation elements or tutorials that you feel would have made getting the swing of things easier, I welcome your feedback there. We want to make the plugin as useful as possible for as many people as possible – and it’s feedback from folks like you who can help us get to that point.
Sounds like things have gotten back on track as of the latest exchange here, which is awesome! I just wanted to shed some light on a few high-level items to consider as you move forward with us.
Most importantly, since I want to set expectations as to what is and what is not permitted under our forum guidelines: comments like the one you made here (https://theeventscalendar.com/support/forums/topic/is-there-a-simple-way-of-linking-events-to-posts/#post-121307) are absolutely unwelcome on this forum. I’ll be honest in my assessment that if another comment like this one comes across we’ll be forced to issue you a refund and ask you take your business elsewhere. Not only is this comment ignoring certain realities of WordPress development, it’s making assertions about the state of our code base and the state of our business that are uninformed at best. (Comments like this one — “TEC /Pro is simply not compatible with WordPress and can’t do much without serious programming work” — is simply wrong. There are literally thousands of users running the plugin in WordPress environments that required little-to-no custom integration work to get working). The point I’m driving at is that these comments do nothing to serve anyone; especially when it’s clear reviewing the thread thus far that Brook has been doing his best to get you sorted, and has indeed gone a bit above-and-beyond in providing you overviews of basic core WordPress behaviors that many users come to the table already possessing.
It sounds like based on your last reply here that you are looking for some guidance on custom fields and hooks. While I hope you’ll understand that the most we can provide on that front is resources to documentation and encouragement as you dive into the WordPress codex, we are open to leaving this thread active for a few days to see if any other users are able to chime in to get you sorted!
Thanks again for your feedback and understanding. If you have other thoughts, I welcome them – either here or via email to [email protected]. Similarly, if you feel like our support system is not in line with your needs, know that the refund option is on the table – I want to do right by you and if it means giving you back your $ to buy a product you find more to your liking, that’s totally OK.
Hey vserrano. Thanks for the note here, and for your willingness to contribute feedback that can help us grow as a team. Casey got the sense after reading your last post that you were distraught, and I wanted to step in to see if I could both help get you sorted and to reset expectations as to what we can and cannot do.
Unless I’m misunderstanding here, the ability to enable/disable “page transitions” is not a built-in WordPress function nor something generated by our plugin; rather, it’s specific to the theme you’re attempting to integrate with (please correct me if I’m wrong there). Knowing this I’m not sure how the argument could be made that this problem stems from our plugin – it sounds like there is simply a feature in that theme which the plugin does not account for. While I wish I could say that the plugin seamlessly integrates with every theme out there, the reality is that custom themes have so many settings/options that it would be nearly impossible for us to account for all of those.
As for the lack of a shortcode: this is indeed a request that we’ve heard a lot since launching the 3.0 release, and we’re currently soliciting ideas for use cases – ie, why people need a shortcode to accomplish what existing template tags cannot – over at our UserVoice page (http://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3926703-shortcode-ability-for-simple-implimentation-on-any). That said we try to be pretty upfront about the fact that the plugin does not ship with a shortcode, and we encourage users to review the product pages/check what the plugin can and cannot do before purchasing a license. If there is something online that misleading says a shortcode ships with the PRO version please let me know so I can get that corrected.
As for custom templates, these can certainly be created. Have you attempted the template override procedure as documented at https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/ ?
I hope this helps provide some guidance to point you in the right direction. If I’ve misunderstood any of your statements here, please do let me know. Yours is the type of feedback we appreciate since it helps us identify where our users are struggling – this type of constructive criticism is always welcome, so long as it is indeed constructive 🙂 I welcome your thoughts on this and whether you have further questions as to how much we can and cannot help integrations with third party products.
Hey Lars. This is not possible without some customization (we’ve addressed a similar request previously at https://theeventscalendar.com/support/forums/topic/how-hide-some-hours-in-week-view) but the fact that there is demand for it means that there should also be an existing thread over at UserVoice. Sorry I couldn’t offer up more in the short-term.
Hey John: I’m really sorry that we let you down here and haven’t been able to live up to your expectations. I will close this out since I don’t think there is much more to be said here, but know that I’ve sent you an email privately to continue this discussion as I don’t want you to feel abandoned here.
Hey mending: thanks for the note here. While I appreciate your feedback and want to do our best to get your concerns addressed, I’ll also be honest and say that the way this reply was presented – in a thread where you haven’t been involved, and where you haven’t provided any feedback that is particularly useful to help us improve – comes across as what some on the web might call “trolling”.
Rather than add a cryptic note to a comment such as this, I’d really love to hear more from you as to what the common features/functions you’d expect this plugin to have might be. While we try to be pretty upfront about what the codebase does and does not do on the product page and in our related docs, it sounds like we’ve failed you on that end. If you want to reach out to me via email personally – [email protected] – I’d be happy to review your feedback and see if we’ve got anything in the codebase (or on the way) that could meet your needs.
I’ll also note that of course, if you find the plugin is not to your liking, we’d be happy to refund you your purchase price so you can buy from a competitor who better meets your needs. Indeed, I’ll take that a step further and say that if we see further comments such as this one – criticism with no meaningful feedback – we may insist on the refund route.
My hope is that it doesn’t come to that, though. I look forward to hearing your thoughts via email so we can continue with a development roadmap that meets everyone’s needs. Thanks in advance for helping us get better!
Hey John: thanks for the note here. I’m a bit confused by your statement above – regarding how disappointed you are in support and with the company – after I’ve been making the effort to personally assist you separately via email, and indeed have even mentioned that the door is open if you have concerns regarding how you perceive other threads being handled. Those are the types of concerns that should be raised with me, so I can take meaningful action, rather than to the support person handling it. But it’s sort of disappointing seeing this after I feel we’ve already tried to make it clear we want to help you out as best we can.
John, I can say with certainty – based on reviewing this thread and the time clocked to it, as well as after chatting about it a few times with Barry – that we have already spent far more time looking into this issue than we do for most user requests on the forum. We are generally hesitant to go into user sites to troubleshoot unless it’s clear that doing so will yield answers that our entire customer base will benefit from; in situations like this, though, where the issue seems specific to something with your installation (we still have been unable to recreate it), it’d be unfair to other customers for us to spend an inordinate amount of time researching this problem.
I’m not sure what else to say that Barry hasn’t already conveyed more eloquently, except this: we value you as a customer and I know based on past exchanges how long you’ve been with us. If there is anything we can do to better set expectations as to how far we can and can’t go in certain situations, as well as any ideas you have for getting this relationship back on track (with the understanding that troubleshooting this specific issue would likely be a large amount of time with little payoff to the rest of our users), I’d welcome your ideas.
Hey there the artistikpalette – Rob here. I head up the support team here at Modern Tribe and my colleague Brook brought this thread to my attention. Though Brook will be following up momentarily here with his attempts at a solution – it sounds like there may have been an error during the plugin installation process that is causing you troubles here, as this isn’t a core behavior of the plugin – I wanted to see if you could shed some light on why you’re disappointed with our support team? Best I can tell by reviewing the thread here my colleagues have been timely and professional in their responses, so I want to better understand where you’re coming from and how we can better serve customers like yourself down the road. Feel free to shoot me an email ([email protected]) if you’d prefer to continue this discussion off of the forums.
Otherwise, as noted, expect a reply from Brook here with attempts to troubleshoot – and how to get a refund if you’re unable or unwilling to troubleshoot – momentarily.
Hey Mike, we are definitely aware that this is a feature you’re stoked for! Know that we want to get it implemented as much as you want to see it. While I don’t see any indicator that the user here was abandoning the plugin for the reason you noted, I’ll humbly request that you keep such comments like this one to yourself, as they aren’t adding doing anything to drive discussion here in the forums.
Thanks for understanding and please let me know if you have any questions on this.
Hey John. Thanks for your follow-up here; Leah passed your note along to me and I wanted to check in to follow-up. You raise a really good point here: how can we serve everyone with the level of care/respect they deserve, while also keeping systems that allow us to help everyone in as timely a fashion as possible?
Our rationale behind having separate users open separate threads is that we’ve had a ton of situations over the years where someone starts a thread reporting a problem; and then one or two more users chime in saying they have the “same” problem, when in fact what they’re experiencing – while it may share certain symptoms – is something else entirely. Even when the problem looks the same on face value, it might be caused by the theme for one user and by a plugin conflict for another user. When we start to work through our standard troubleshooting tips, it makes it exponentially more complex to attempt troubleshooting multiple users/situations in the same thread. We’ve found that bar none, we’re able to help reach a resolution quicker in threads where 1 user posts 1 problem and we troubleshoot their site specifically.
To be 100% transparent, we’ve toyed with the idea of literally locking it down so the only person who can participate in a thread is the creator (thus forcing each user to create their own ticket) but saw situations where that might be too restrictive. We decided to leave the ability for anyone to join any thread, with the understanding that as a team we would drive folks to post new threads on any situation where it wasn’t 100% apparent that their problem is the exact same as the original poster. This one, Fred didn’t provide enough information for Leah to make that assessment up front, so she requested the new thread route.
I know you’ve also been a long-time customer who has been quite active here on the forums, though, and while I hope you can understand where I’m coming from here, I want our support system to match your needs. What would be the ideal flow for you here? I’m absolutely open to modifying our systems if it’d improve efficiency and make things smoother for end users to boot. And as for this specific issue, would you feel confident if I were to take it on and attempt to diagnose/work with you to troubleshoot personally?
Thanks again for your feedback and I really appreciate you taking the time to raise this concern. If you’d prefer to continue this discussion offline, definitely feel free to email me directly (rob @ tri.be).
