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Hey Michelle,
Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!
The first message you received was associated with your daily import limit. Event Aggregator licenses provide you with a maximum number of scheduled imports you can run each day and each scheduled import deducts from that number. You can check this article to understand how Event Aggregator’s import limits work:
https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/
The strange thing here is that although you got that message earlier, your screenshot is showing that you used only 10 imports.
Can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to manually import your events and also when trying to import new events from Facebook? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.
Thanks!
Patricia
Hey Cheryl,
Thank you for reaching out to us!
Can you please let me know if you have SSH access to your server? If you do, it would require only a couple of commands to easily migrate/sync your content and database from one site to another using rsync.
If you don’t, you can use a plugin like BackupBuddy or BackWPup to create a copy of your site and clone the content to your sub-domain.
Regards,
Patricia
Hi Chip,
As I can see from your screenshot the code did work because the RSVP text above the total number of tickets available was changed to Sign Up, although this snippet won’t change the “Confirm RSVP” button indeed.
I believe that in your specific case, since you want to change the text in multiple/different places, a template override would be the best option.
Please access your site via FTP and copy the following file:
wp-content/plugins/event-tickets/src/views/tickets/rsvp.php
Paste it into:
/wp-content/themes/[your-theme]/tribe-events/tickets/rsvp.php
Open the file you just copied to your theme’s directory and modify lines you want. For instance, to change the text in the “Confirm RSVP” button, edit line 197.
I hope this helps you get started, let me know if you have any other questions in the mean time.
Regards,
Patricia
Hi Mathew,
Thanks for sharing with us the steps to replicate the issue. I still can’t reproduce the error from here (I’m runnning PHP 7.1.8), but one of my colleagues could reproduce it with PHP 7.1.4 and the problem was solved by adding the following line in Meta.php as you suggested:
$recurrence_meta = array();
It seems that PHP 7.1.(4 and 6) is not converting string to arrays the first time a value is assigned with square bracket notation (although I can confirm it works on 7.1.8). I’ve logged an internal bug report and our developers will review it as soon as they can, but I believe that for now we will leave things as they are because adding this line $recurrence_meta = array(); would cause problems for any PHP earlier than 5.4 and ~30% of people using WordPress are running PHP < 5.4, while only 3% are running PHP 7.1.
Thanks for sharing your finding and solution with us. Let me know if you need anything else in the mean time and I’ll be happy to assist!
Best regards,
Patricia
Hi Alyson,
To hide the entire row you can use the following CSS:
.tribe-grid-allday.clearfix { display: none !important; }Since you can’t disable the Event Search Bar via dashboard you can hide it via CSS as well by adding the following code in your style.css file:
#tribe-events-bar { display: none !important; }I hope this helps. Let me know if you need anything else and have a great day!
Regards,
Patricia
Hi Michelle,
Since Events Calendar PRO is a premium plugin, you have to download it from your account.
After downloading the plugin zip file, access your dashboard and head over to Plugins > Add new > Upload Plugin.
I hope this helps! If you need further assistance, please open a new topic so we can discuss your specific questions from there: at this moment Christine is receiving email notifications regarding this thread and apparently her problem was already solved.
Thanks!
Patricia
Hey B Saffell,
Thank you for reaching out to us!
I know it looks like there is one marker when there are two events at the same location in the same Map View, but there are actually multiple pins stacked on top of one another. So, where you see one, there could theoretically be an infinite number.
I believe you’re requesting the same thing as one of our existing feature requests:
Please do add your vote there.
This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.
Let me know if you have any other questions in the mean time and I’ll be happy to assist!
Regards,
Patricia
Hi Retief,
Unfortunately, we won’t be able to help you with this level of customization as it is out of the scope of our support.
We do have a list of recommended developers who could help you out with the code if you need it:
https://theeventscalendar.com/knowledgebase/find-a-customizer/
Thank you for your understanding and let us know if you need anything else!
Regards,
Patricia
Hey Vanina,
Thank you for reaching out to us!
The Events Calendar (TEC), Events Calendar Pro (ECP) and Event Tickets Plus (ETP) are completely different plugins with different functionalities:
The first one (TEC) creates the calendar in your site, the second one (ECP) add some extra functionalities to your calendar like recurring events, geolocation and advanced widgets. The last one, Event Tickets Plus, allows you to add tickets to a given event and sell those tickets entirely within your site.
So answering your question, installing and enabling Event Tickets Plus won’t affect your calendar (it would work the same way as it is working today).
Let me know if you have any other questions and I’ll be happy to assist!
Regards,
Patricia
Hey Tiago,
Thank you for reaching out to us!
There isn’t a built in way to duplicate events like this. However, there is a third-party plugin meant specifically for our products to duplicate events.
I would suggest you to install it and let me know if it works as expected.
Regards,
Patricia
Hey Chip,
Thank you for reaching out to us!
Did you check this thread? In that case Andras suggested to use this snippet to change the RSVP text:
https://gist.github.com/andrasguseo/29903a974cb84060957881c17613c278
To be able to change the ‘Confirm RSVP’ button text, you will need a template override (you will find further information in that thread).
I hope this helps! Let me know if you need anything else in the mean time.
Regards,
Patricia
Hey Alyson,
Thank you for reaching out to us!
To disable the Event Search Bar please access your Dashboard and head over to Events > Settings > Display and check the box to “Disable the Event Search Bar”, don’t forget to save your changes.
You can hide the “All day” text on the Week view calendar by adding the following code to your style.css file:
.tribe-grid-allday.clearfix .column.first span { display: none !important; }I hope this helps! Let me know if you need anything else in the mean time and I’ll be happy to assist.
Regards,
Patricia
Hey Mathew,
Welcome back and thank you for reaching out to us!
I’m running PHP 7.1 and couldn’t replicate the issue you are experiencing from here. Can you please let me know what is the version of The Events Calendar and Events Calendar PRO you are running?
Thanks,
Patricia
Hi Michelle,
Welcome to our forum!
Answering your question: no, enabling Events Calendar PRO won’t erase/delete all events you have already created using the free version of The Events Calendar.
Please note that you have to keep both plugins installed and activated: the free version and the PRO version to everything work as expected.
As usual, I would recommend you to backup your site files + database before updating/changing anything in your site.
Cheers,
Patricia
