[Nico]

Hi Elizabeth,

Thanks for reaching out to us, and sorry to hear your site is affected by this bug. There were some improvements made to ‘exclusions’ but unfortunately we also received some feedback this is still failing for some cases. I guess the best way to know if this is fixed for you is to upgrade the plugins to the latest versions and run a quick test.

Please let me know about it and sorry not to have a better answer for this right now,
Best,
Nico

[Nico]

Hi Kevin,

Thanks for reaching out to us, and sorry to hear about this issue you are experiencing.

I visited the URL you shared and I just see the login form. Cna you send me over a description of the error you are getting? If that is not visible in the screen itself you can look for it the server error logs (if yo are not sure about this reach out to your hosting provider and ask for them).

Also, have you tried following the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about this,
Best,
Nico

[Nico]

Hi @nucreative,

Just a quick heads up, I’ve tested this locally and I don’t see the cron as running all the time 🙁

Have you tried to de-activate and re-activate PRO ? I’m not sure if WP_ALTERNATE_CRON should alter the way the recurrence cron works, but I’ll ping the dev team on that.

Please let me know if you finally migrate and can run regular crons on the new server,
Best,
Nico

[Nico]

Hey @fortgordonmwr,

You are welcome! Thanks for sharing your solution here 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Stocked to hear Karly!

Have a great day yourself 🙂

[Nico]

Hey J,

Thanks for sending over the code so I can test this on my end. I understand what you mean and I’ll try to help you figuring this out.

It’s the Events Calendar WooTickets plugin that is (apparently) no longer tracking orders and populating the attendee lists with that information.

If you comment out your code, Does this work as expected?

I’ll give a try later today and let you know about my findings.

Best,
Nico

[Nico]

Karly,

I’m closing this topic as the original issue is resolved. As always if you need further assistance just create a new one and we will be happy to help.

Best,
Nico

[Nico]

Sure @cliffy, for now I’m jut awaiting @Graphic’s news. Hope he can share the feedback from the Enfold team here as well.

Best,
Nico

[Nico]

Hey David,

Thanks for pointing this out, I just reported it to the dev team and looks like it’s a bug indeed.

I was trying to reproduce this on my end with various categories (and default theme) but it was working on my local install, I cannot still replicate but as it’s on our demo site as well I guess that’s enough evidence for now. I’ll try to get some feedback on this tomorrow to keep you updated, I won’t expect this to be resolved really soon as we are entering QA phase for next release, and this might have to wait a bit more.

Thanks for the patience here, and for the testing efforts!
Best,
Nico

[Nico]

Hey Jonathan,

Thanks for that information. So recapping a bit on this bug report:

• You confirmed this is a conflict between WPML and The Events Calendar.
• This was tested with default WordPress theme and no other plugins active.
• You could see this error in all site views.
• The site is in English and Japanese, the later being default language.

Any other configuration I’ve might need to change in order to replicate this? Also can you please share your system information with me so I can check if everything looks right on that end also.

Thanks,
Nico

[Nico]

Hi Vivian,

Thanks for adding your voice here, and sorry for the inconvenience this might be causing.

Best way to check if it’s a theme or a plugin translation issue is to switch the theme to WordPress default theme and re-testing after this change. If you see this right with Avada de-activated you can confirm this is related directly to the theme and next step should be to reach out to their support team for instructions on how to add that translation!

Please let me know about it,
Best,
Nico

[Nico]

Hey @curatorseye,

Thanks for the detailed information, and sorry for the delay in my reply – we do not monitor our support forums on weekends so Mondays are always a busy day!

If you can confirm this a theme related issue there’s not much we can do about this from our end. You should contact the theme vendor and address this issues with their support / dev team. From what I see in the system information you shared when posting (and from the sites code) I understand the site is using a custom child theme of Divi, right?

That being said please send me the submission form URL and I’ll take a look and help you diagnosing this issue!

Thanks,
Nico

[Nico]

Hi John,

Thanks for following up! If you revert to default WordPress theme without de-activating our plugins you should see the calendar in http://yoursite.com/events/ just as you do know.

Anyway, I investigated the code a bit and the issue seems to be related with some Avada styling. This CSS snippet (which you can add to your child theme or via Simple Custom CSS) should make it right:


#tribe-events-content {
clear: none!important;
}


Please contact Avada support team as well as they might have a better solution for this issue,
Best,
Nico

[Nico]

Hi Karly,

Glad to help you once again here 🙂

To change the start and end times of the community events submission template:

add_action( 'tribe_community_events_form_start_time_selector', 'comm_default_start_time', 10, 2 );
function comm_default_start_time( $output, $event_id ) {

if ( !$event_id ) {

$new_time = strtotime( 'today 5pm' );

$start_date = tribe_event_format_date( $new_time, true, Tribe__Events__Date_Utils::DBDATETIMEFORMAT );

$start_minutes = Tribe__Events__View_Helpers::getMinuteOptions( $start_date, true );
$start_hours = Tribe__Events__View_Helpers::getHourOptions( $is_all_day == 'yes' ? null : $start_date, true );
$start_meridian = Tribe__Events__View_Helpers::getMeridianOptions( $start_date, true );

$output = '';
$output .= sprintf( '<select name="EventStartHour">%s</select>', $start_hours );
$output .= sprintf( '<select name="EventStartMinute">%s</select>', $start_minutes );
if ( ! tribe_community_events_use_24hr_format() ) {
$output .= sprintf( '<select name="EventStartMeridian">%s</select>', $start_meridian );
}
}

return $output;
}

add_action( 'tribe_community_events_form_end_time_selector', 'comm_default_end_time', 10, 2 );
function comm_default_end_time( $output, $event_id ) {

if ( !$event_id ) {

$new_time = strtotime( 'today 7pm' );

$start_date = tribe_event_format_date( $new_time, true, Tribe__Events__Date_Utils::DBDATETIMEFORMAT );

$start_minutes = Tribe__Events__View_Helpers::getMinuteOptions( $start_date, true );
$start_hours = Tribe__Events__View_Helpers::getHourOptions( $is_all_day == 'yes' ? null : $start_date, true );
$start_meridian = Tribe__Events__View_Helpers::getMeridianOptions( $start_date, true );

$output = '';
$output .= sprintf( '<select name="EventStartHour">%s</select>', $start_hours );
$output .= sprintf( '<select name="EventStartMinute">%s</select>', $start_minutes );
if ( ! tribe_community_events_use_24hr_format() ) {
$output .= sprintf( '<select name="EventStartMeridian">%s</select>', $start_meridian );
}
}

return $output;
}


Include this snippet in your functions.php file and change the value for $new_time inside both functions. That should do the trick for you!

Please give it a try and let me know,
Best,
Nico

[Nico]

Howdy Lois,

Welcome to our support forums and thanks for reaching out to us. I’ll help getting this right 🙂

Have you read our Themer’s guide? That should be the place to start. You can also find detailed instructions on how to do this as comments in the tooltip template (wp-content/plugins/the-events-calendar/src/views/month/single-event.php).

Please take a look at the guide and also to the instructions present in the template, I guess that should get you started but let me know how it goes,
Best,
Nico

[Author]

Posts