Event Category Names and Events missing in Calendars

[Alex Palazzo]

We are using ECPro as a room booking tool with each of 3 rooms being a separate Category and displaying separate calendars.

Here is a page linking to the 3 Calendars: http://biochemistry.utoronto.ca/resources/room-bookings/

We are having two major issues:

The Category name (Room number and description) disappears when one navigates to another month/week or switches between month/week/day views. Or stated another way, the month/day/week selector and the previous/next links don’t remember which category you’re looking at, so instead of going to URLs like http://biochemistry.utoronto.ca/rooms/category/5337/month/ or http://biochemistry.utoronto.ca/rooms/category/5337/2015-11/ (which do work when accessed directly), they go to http://biochemistry.utoronto.ca/rooms/month/ or http://biochemistry.utoronto.ca/rooms/2015-11/ (i.e. the “category” part disappears from the URL).

The second issue is that the week and day views don’t seem to be showing any events: http://biochemistry.utoronto.ca/rooms/category/5243/week/ or http://biochemistry.utoronto.ca/rooms/category/5243/2015-10-22/ (month view works fine: http://biochemistry.utoronto.ca/rooms/category/5243/month/

We are hesitant to deactivate all plugins or revert to 2011 WordPress Theme as our designer cautions that this may affect some of her custom coding.

Thanks in advance for your help.

[Nico]

Howdy David,

Welcome to our support forums and thanks for reaching out to us. I’ll help you getting these issues right!

I see a couple of Javascript error in the browser console while the calendar in your site. That’s probably affecting how our code and making things wonky. To diagnose this you should test for conflicts temporarily. That shouldn’t affect the site content/coding and all should be good if you switch back to the actual theme and reactivate the plugins, but please follow her advice maybe she can perform the test for you?

Please let me know about your findings,
Best,
Nico

[Alex Palazzo]

Hi Nico,

We cloned the site to a local machine to thoroughly test for conflicts (following the steps here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) and have determined that our issues are not related to other plugins or themes. Here are the steps to recreate our issues (again, these results occurred both on the local install with Twenty Thirteen as the active theme and only Event Calendar plugins active, and on local/live with our custom theme and all plugins active):

1. Go to Large Seminar Room event category: http://biochemistry.utoronto.ca/rooms/category/5231/ – result: room bookings appear correctly
2. Under “View As”, choose Week – result: “No results were found for this week”
3. Under “View As”, choose Day – result: events appear, but category has been removed from URL (i.e. URL is rooms/today instead of rooms/category/5231/today)
4. Click Next Day/Previous Day links – result: events appear, but category is still gone from URL

OR

1. Go to Large Seminar Room event category: http://biochemistry.utoronto.ca/rooms/category/5231/ – result: room bookings appear correctly
2. Under “View As”, choose Day – result: “No events scheduled for 28 October 2015″
3. Under “View As”, choose Week – result: events appear, but category has been removed from URL (i.e. URL is rooms/week/?tribe-bar-date=2015-10-28 instead of rooms/category/5231/week/?tribe-bar-date=2015-10-28)
4. Click Next Week/Previous Week links – result: events appear, but category is still gone from URL

Testing for theme conflicts did help us narrow down & fix the console errors, so those shouldn’t be affecting anything at this point:

Error: InvalidValueError: not an Object
Fix: Added snippet to functions.php as suggested by Modern Tribe support (https://theeventscalendar.com/support/forums/topic/js-error-when-using-filter-bar/)

Error: You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
Fix: Disable UberMenu plugin’s loading of Google Maps API (http://sevenspark.com/docs/ubermenu-3/content/shortcodes/maps)

[Alex Palazzo]

One more situation where we lose the category part of the URL:

1. Go to Large Seminar Room event category: http://biochemistry.utoronto.ca/rooms/category/5231/ – result: room bookings appear correctly
2. Click “November” (or whatever next month appears) – result: events appear, but category has been removed from URL (i.e. URL is rooms/2015-11 instead of rooms/category/5231/2015-11)

[Nico]

Hey David,

Thanks for following up with this in such a detailed way 🙂 Also thanks for solving the JS error!

I’ve been trying to reproduce this locally with no luck. Can you share with me your system information with me so I can check if everything looks right on that end? I recall this being a bug in the past but it should be fixed. Is the site using default English language (it seems it does)?

Please let me know about this,
Best,
Nico

[Alex Palazzo]

This reply is private.

[Nico]

This reply is private.

[Alex Palazzo]

Hi Nico,

Resaving permalinks did not fix the issue, tested both on the live site and the local site with only Twenty Thirteen and The Events Calendar active. How are you testing on your end? You have three event categories and the previous/next links are staying within those categories on day/week/month view?

[Alex Palazzo]

For what it’s worth, the same problems occur on your own demo. Following the steps as outlined above:

1. Go to WordCamps event category: http://wpshindig.com/events/category/wordcamps/ – result: events appear correctly
2. Under “View As”, choose Week – result: “There were no results found.”
3. Under “View As”, choose Day – result: events appear, but category has been removed from URL (i.e. URL is events/today/?tribe-bar-date=2015-11 instead of events/category/wordcamps/today/?tribe-bar-date=2015-11). It also incorrectly bumped me to November 1st although October 30th is highlighted as today on the month view
4. Click Next Day/Previous Day links – result: events appear, but category is still gone from URL

[Nico]

Hey David,

Thanks for pointing this out, I just reported it to the dev team and looks like it’s a bug indeed.

I was trying to reproduce this on my end with various categories (and default theme) but it was working on my local install, I cannot still replicate but as it’s on our demo site as well I guess that’s enough evidence for now. I’ll try to get some feedback on this tomorrow to keep you updated, I won’t expect this to be resolved really soon as we are entering QA phase for next release, and this might have to wait a bit more.

Thanks for the patience here, and for the testing efforts!
Best,
Nico

[Nico]

Hi there,

I just want to keep you posted on this issue! It’s been slated for 4.0 first maintenance release as the code for version 4.0 is in QA phase and close to be released.
Thanks again for the patience on this,
Have a great week,
Nico

[Alex Palazzo]

Hi Nico:

Thanks for this. We’ll keep an eye out for the updates as we really need to resolve this for our users. As of now, we have disabled Week View since it showed no Events.

Also, here’s something for our wish-list:

A significant problem for us with ECPro is the issue of concurrent or overlapping events in a category. Since we are using ECPro as a room booking calendar with each room being a category, it is essential that people do not book overlapping events in each category, i.e., do not double-book a room. Currently, we have a notice telling people to check availability first and not to double-book but there will of course be users who ignore this, requiring manual admin fixes.

I realize that having more than one event occurring concurrently in a category is a desirable thing for clients who have events happening at the same time in different locations. But for clients such as us where all events in a category occur in the same location it would be fantastic to have a setting that can be enabled to prevent concurrent or overlapping events in a category. When enabled, it would show a warning saying that the chosen time has already been taken, requiring the user to choose a different time.

Thanks very much for your attention.

[Nico]

Hey David,

Thanks for following up on this and be sure to check upcoming releases!

Regarding what you state about booking, the new release 4.0 will add RSVP capabilities to Events which might come in handy for your case. You can also limit the amount of folks who can RSVP. Do you think that will cover your use case?

Thanks so much for your patience on this,
Best,
Nico

[Geoff]

Hey there,

Just jumping in to let you now that the patch for this issue is included in 4.0.1 and it just released today. Keep your eyes open for the update and please do let us know if any other issues pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

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