[Nico]

Hi @curatorseye,

Thanks for looking into that! Glad we could narrow down this to the child theme.

It says 2.4.2 in the version we have and that’s the newest release that I’ve been able to find for DIVI

From what I see in Elegant Themes page there a 2.5 release (http://www.elegantthemes.com/gallery/), but if the problem is in the child theme itself I guess updating Divi won’t solve this issue.

I’ve tried looking for code to display the venue and organizer fields, but my coding abilities are very limited so I’m not sure where to look for them (if that’s even possibly a fix.)

There are two main ways of customizing a template, via CSS (which might not be the case here) and via a template override. The later consist in creating a new copy of the template and placing it inside the theme (or child theme) folder. Can you check if the child theme has a ‘tribe-events’ folder? If so please check for a ‘community’ folder as well, and if it’s there, just change the folder name to ‘_community’ and re check the form.

It would also be great if you could contact the child theme developer and ask this directly to him.

Best,
Nico

[Nico]

Jim,

Don’t worry at all. I’ll be waiting for that info!

Thanks for keeping me posted!
Best,
Nico

PS: at this point I’m mostly sure your name is not Jim, it’s just your client name XD

[Nico]

Hey Keith (and everyone here),

Sorry for the delay, I’ve been checking this last week but couldn’t find any duplicates, so I decided to let it run for a week more. Re-checking today I’m still not seeing any duplicates on my install 🙁

Anyway, the feedback you all shared is sufficient evidence to prove there’s something odd happening with duplicates and auto import. I’ve re-opened the original bug reported and noted the new information that you shared and my own findings. As our new release is almost out this will not be included in it. But it’s initially targeted for a maintenance release.

I’m sorry not to have a better answer right now, but this is definitively not an easy issue to work on (because we cannot reproduce it, and also because the conditions in which this happens doesn’t follow a pattern). I appreciate your patience while we work on this issue. I’ll leave this topic open for now, so if you have some new information to share you can do so here.

Thanks,
Nico

[Nico]

Hey Mike,

That seems to be working smoothly on the site! It’s responsive as well. So I think you’ve done a good job fixing that 🙂

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hey @Graphic,

Thanks for following up!

1) Events Cal Pro -> Settings -> Display – There are no styles listed to choose from.

I guess that’s an Enfold limitation. Maybe they do not support those options?

2) … We’d prefer Next and Prev links to be at the bottom of each page (which I believe is your default) …

The solution they provided is the one I would recommend as well. Just be sure to make those changes in a child theme, and be sure to check Enfold updates regarding those templates. Not something critical but if those templates are updated you might want to pull in the new changes.

Please let me know if we are at good sport here or you still need help with anything else,
Best,
Nico

[Nico]

Hey Kevin,

Thanks for following up with the screenshot, but that doesn’t give us much information about the error. Can you click on details to see if there’s any information available? In case not please try in the server error log.

Also, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Best,
Nico

[Nico]

Joe,

I gave your code a try but couldn’t make it work on my local install at all. I’m not sure I was testing this in the correct way, let me describe you what I did:

• Created a user named joe (username)
• Created an event with a free ticket
• Created a coupon named joe
• From the front-end of the site I bought 2 tickets for that event applying the joe coupon
• Went to the backend and completed the order
• The purchaser user was added to the attendees list as expected but no extra order where generated in the process, therefor no other users where added to the atendees list

Also checking up the code I don’t see where you are completing the extra orders you generate programatically.

Please let me know if I’m testing this correctly,
Best,
Nico

[Nico]

Hey @curatorseye,

Thanks for settings that up! I’ve checked up your site and it looks like the html for Organizers is partially present (but hidden via CSS by the child theme) and I don’t see any code regarding venues at all. That’s weird!

Let’s try the following: please disable the child theme and just enable Divi (I see the site is not using the latest version of the theme). In that scenario are the form fields visible? In case they are not visible even with just Divi enabled I guess you should contact the theme author on this issue, and if you have a staging site you might want to try to update it to the latest version and re-test this.

Please let me know about the theme test,
Best,
Nico

[Nico]

Hey Henk,

Glad to hear this is finally solved! Thanks a lot for sharing the fix with the community 🙂

@Vivian and @MilanOS I’ll be closing this thread as the original issue Henk brought up is solved. Please feel free to open up a new thread if the solution he posted is not working for you.

Thanks,
Nico

[Nico]

Hi @substance,

Thanks for reaching out on this, I’ll try to help you here!

To check if an event is recurring you can use the function tribe_is_recurring_event, you can pass the event id to the function otherwise it will try to use the global current event ID (present in loops). And to get the ‘main event’ you can check the post_parent propoerty of the post(event) object.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Howdy Mike,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear we are head to head with Johnny Mnemonic on worst time wasted 🙁 Hope I can revert that 🙂

So the issue you are experiencing is with Event List Widget and not seeing the date icons, right? I’ve inspected your site’s code and I can see the theme is hiding the icon (intentionally apparently), specifically in line 1386 of the stylesheet: http://7db.a89.myftpupload.com/wp-content/themes/polytechnic/theme-core/theme-assets/stylesheets/theme-4-plugins.css. To confirm this please try switching to WordPress default TweentyFifteen theme and re-test.

Please run this quick test so we can confirm the theme is hidding it,
Best,
Nico

[Nico]

Howdy Rick,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you out with these issues!

1. After updating WordPress from 4.1.1 to 4.3.1, we noticed that all of our events (still saved as events in The Events Calendar plugin), now show up as 404 errors when you click on them.

Is this happening to all events in your site? From what you describe I understand you are only getting 404 when trying to reach single events, right? I mean the calendar itself is showing correctly. Can you try to switch to ‘ugly’ or default permalinks and test if this works with that setting?

For #2 and #3, I couldn’t reach the screenshot you attached in system information, it returned a 404. Can you please try to send them over again? You can paste the links in your reply, if you don’t want that to be publicly visible just mark your reply as private.

4. Although I have customized the slug to read, http://www.sitename.com/events and http://www.sitename.com/event for individual events, when you click the “View More” link from the Upcoming Events Widget, it goes to: http://www.sitename.com/events/?tribe_paged=1&tribe_event_display=list.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. It would be great if you could re-test all issues under this conditions.

Please let me know about this,
Best,
Nico

[Nico]

Howdy Twin,

Welcome to our support forums and thanks for reaching out to us. I guess you are referring to APM (Advanced Post Manager) which was detached from Events Calendar PRO a couple of versions ago.

Please check out this article and let me know if you can manage to make it work: Filter and sort events with Advanced Post Manager.

Best,
Nico

[Nico]

Howdy Lori,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here!

Our product has a template system you can override, the details on that process are described in our Themer’s guide.

Please review the guide and let me know if you are good to implement the changes or still need assistance,
Best,
Nico

[Nico]

Hi Karen,

Thanks for reaching out to us! You raise a good point here, in fact we are not using the event namespace in event feeds.

I’ve searched our product backlog but couldn’t find this logged, however you are welcome to suggest this feature at The Events Calendar user voice page. We use that page to collect feedback from our community on new features – you can also up-vote or comment other feature requests.

Please let me know if I can help you with anything else,
Best,
Nico

[Author]

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