Submission Form Not Displaying Venue orLocation (Address, City, state, zip etc.)

[curatorseye]

Hello.

So We have installed the events calendar and the community events plugin, everything almost works perfectly, except our community events submission page doesn’t have a field for Venue name and address. Which makes posting an event pointless if you can’t tell people where it is.

I’ve attached an image below of what I mean.

any help getting those fields to display would be great. Thanks!

View post on imgur.com

[Nico]

Howdy @curatorseye,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help checking what’s happening here.

Per default you see an option to add a new venue or use a previously created one. I guess maybe the theme is customizing the form and for some reason those fields are not visible.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about your findings,
Have a great weekend,
Nico

[curatorseye]

ok So Our plugins don’t seem to be the problem But when I view the page in teh 2015 theme. All of the proper fields appear.

We are using Elegant Themes DIVI, but I’m not sure what problems we would be having with this theme.

I imagine this has to be something going on with the CSS in the back end. Correct?

thanks again!

[curatorseye]

So I’m not sure how I missed this part earlier as well, but if I enter a venue into the backend event adding, then the Description will not appear.

If i omit a venue, then the description will appear.

I’m not an expert at CSS/the backend styling so I’m not sure where to start looking for where these errors are occuring. I’m assuming there is a limit being placed by the theme on the size of the form/event close up ? (Is that even possible?)

Thanks again!

[curatorseye]

So Our events that are entered from the back end won’t display the Venue and Organizer and the evnets entered through the Community events, won’t display the descriptions. So We know that it isn’t one of our plugins and that it is something to do with our theme, but everything we can think to try hasn’t worked and myself and our developer are not sure where to look to get this problem solved.

any help or ideas would be greatly appreciated. Thanks

[curatorseye]

OK So I did some more. And when I set the style inside the Events Calendar settings to Skeleton style. It changes the way the style looks, but it does display ALL of the information on the close up view. (the styling doesn’t look good at all but it shows that there is SOMETHING going on in the styling that is causing this problem) HOWEVER, this doesn’t solve our problem of the submission form. But its hopefully a step in the right direction. I’m still not sure where to look in our styling for our problem though.

I’m also not sure if there are settings like the Skeleton styling for the Event’s submission form as well.

Sorry for all the posts but I’m just trying to provide as much information as I can.

[Nico]

Hey @curatorseye,

Thanks for the detailed information, and sorry for the delay in my reply – we do not monitor our support forums on weekends so Mondays are always a busy day!

If you can confirm this a theme related issue there’s not much we can do about this from our end. You should contact the theme vendor and address this issues with their support / dev team. From what I see in the system information you shared when posting (and from the sites code) I understand the site is using a custom child theme of Divi, right?

That being said please send me the submission form URL and I’ll take a look and help you diagnosing this issue!

Thanks,
Nico

[curatorseye]

Yes we are using a custom child theme of Divi, never had conflicts with the theme and a plugin before now.

Submission Form Link

that’s the link to the submission form. I’ve made it so you don’t need to log in to view it. let me know if there is more information that you require.

[Nico]

Hey @curatorseye,

Thanks for settings that up! I’ve checked up your site and it looks like the html for Organizers is partially present (but hidden via CSS by the child theme) and I don’t see any code regarding venues at all. That’s weird!

Let’s try the following: please disable the child theme and just enable Divi (I see the site is not using the latest version of the theme). In that scenario are the form fields visible? In case they are not visible even with just Divi enabled I guess you should contact the theme author on this issue, and if you have a staging site you might want to try to update it to the latest version and re-test this.

Please let me know about the theme test,
Best,
Nico

[curatorseye]

Where are you seeing that we are not running the current version of Divi ? It says 2.4.2 in the version we have and that’s the newest release that I’ve been able to find for DIVI

[curatorseye]

I’ve also tested the theme again. Everything shows up when I have the DIVI run instead of our child theme. It doesn’t look good but all the necessary components are there. I’ve tried looking in the CSS stylesheet but I can’t find any references to the Community events Organizer, or venue within that style sheet at all.

[curatorseye]

So below is the only code I can find related to the organizer in the CSS and ZERO reference to Venue within the Community events section of our code. The code below I can changed the Display: value to ‘relative’ and it will display the Title “Organizer” but that’s it.

So is this a case of omission? Would there be code that we need to input in order for this to display somehow ?
}

.magic-tribe-submit-form .tribe-events-meta-group-organizer {
display: none !important;
}

I’ve tried looking for code to display the venue and organizer fields, but my coding abilities are very limited so I’m not sure where to look for them (if that’s even possibly a fix.)

[Nico]

Hi @curatorseye,

Thanks for looking into that! Glad we could narrow down this to the child theme.

It says 2.4.2 in the version we have and that’s the newest release that I’ve been able to find for DIVI

From what I see in Elegant Themes page there a 2.5 release (http://www.elegantthemes.com/gallery/), but if the problem is in the child theme itself I guess updating Divi won’t solve this issue.

I’ve tried looking for code to display the venue and organizer fields, but my coding abilities are very limited so I’m not sure where to look for them (if that’s even possibly a fix.)

There are two main ways of customizing a template, via CSS (which might not be the case here) and via a template override. The later consist in creating a new copy of the template and placing it inside the theme (or child theme) folder. Can you check if the child theme has a ‘tribe-events’ folder? If so please check for a ‘community’ folder as well, and if it’s there, just change the folder name to ‘_community’ and re check the form.

It would also be great if you could contact the child theme developer and ask this directly to him.

Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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