[Nico]

Hi Jacob,

Glad to help you once again here! I think I provided this snippet a while back.

So what is the exact behavior you are trying to achieve here? Having the venue pre-selected when the user loads the page but if on the same page the user clicks ‘Reset Filter then clean that out? If this customization gets a bit complex I’ll probably won’t write to code for you but at least I can point you in the right direction.

Please let me know about this and I’ll try to help you out,
Best,
Nico

[Nico]

Hi Nick,

Thanks for reaching out to us! I’ll help you here 🙂

Hopefully it is possible to show the available stock both in event listings and in the single event template. To achieve this you’ll need to perform a couple of template overrides, so please take a look at our Themer’s guide first.

To show the available amount of tickets in listings templates you can use the tribe_events_count_available_tickets function. And in the single event template you can show available stock for each ticket, by modifing the tickets part of the single event page, like Barry shows here: https://theeventscalendar.com/support/forums/topic/tickets-remaining/

Please let me know if you get started with these tips,
Best,
Nico

[Nico]

Hey @smalldogcreative,

Thanks for reaching out to us, and sorry for the inconvenience this might be causing to you… I’ll help you getting this right!

What you are reporting is a know-bug 🙁 While we are working on a fix for this issue, you can replace the contents of this file wp-content/plugins/events-calendar-pro/src/functions/template-tags/widgets.php with the code here:

https://gist.githubusercontent.com/jesseeproductions/1bf79bcf1bc3de55ccee/raw/fe1b82fbedd58c55a95bcf9704cfb82e4266bdd9/widget.php

That will fix the issue until we can release a patch.

Please let me know if that works for you,
Thanks,
Nico

[Nico]

Hi Jacob,

Thanks for following up with the feed URL, and sorry for the delay but we do not monitor the forums during the weekends.

I’ve tested this locally and I could import all the events in the feed without problem. Could it be that you imported and deleted this sames events previously? The plugin saves a the imported-then-deleted events in the database to prevent them from being re-imported. Maybe this is the case? I can provide a snippet to clean those up and allow the full re-import again.

If the above doesn’t seem to be the case I suggest following the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about this,
Best,
Nico

[Nico]

Hey @nucreative,

Thanks for following up! Well that seems to be a good amount of events indeed. I think it’ll be better to have “Create recurring events in advance for” set to 12 months instead of 24, not to have some many instances of those events (unless that’s necessary in the site). When you change this, the cron itself should clean up the “extra instances” so there should be no need to delete them manually.

As you say I guess the cron should have finished it’s heavy work by now, as it process batches of 100 events per run. It will continue to run every 30 minutes anyway but not run all that time.

Is this the plugin you are using to view the cron jobs: WP Crontrol? I’m aware you mentioned this earlier but there a couple with very similar names. I would like to make a quick check on this locally.

Thanks,
Nico

[Nico]

Hey Jan,

Thanks for following up!

Regarding the original issue you mentioned (the translation of the ‘Find Out More’ text) I could see that you are using the Avada theme, which overrides this text and therefor needs a translation separate from the one The Events Calendar uses. I see they have a guide on how to translate the theme, but please contact their support team to get the details on how to include that translation in your site.

On the issue you mentioned in your reply about photo view, I’m not sure I’ve understood that very well but I’ll try to clarify a bit on that:

• Photo view is a feature of Events Calendar PRO, so if you deactivate PRO photo view won’t work at all!
• There’s a known issue with Photo view (and other javascript related functions) due to a change in the Google Maps API. We released a maintenance release just a few days ago (3.12.5) that solves this. Please update before trying other things.

Let’s try to solve the original issue here, if the other issue with photo view is not fixed by updating the plugin it will be best to address it in a new thread. Having just a user/issue per thread usually makes them move faster, and it also makes issues easier to find allowing other users to benefit from previous answers. If you end up creating a new thread please be sure to Test for conflicts and include you system information, that will surely help getting a better reply. You can also include a link to this thread if you want.

Please let me know if you can reach out to Avada and solve this,
Best,
Nico

[Nico]

Karly,

Glad to hear you could work this out!

Regarding where to put the CSS code, technically there’s no difference it’s just a matter of organization. Personally, I would recommend adding the custom CSS code to your theme (or child theme stylesheet) if the customization consists of a few lines. If the custom code starts to grow then it might be better to move it to the appropriate stylesheets/folders you mentioned. This last option might be best if you plan to re-use the customization in other sites.

Please let me know if there’s anything else I can do for you here,
Best,
Nico

[Nico]

Hey Seth,

Thanks for confirm the fix worked for your site 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey DeAnne,

Stocked to hear this is solved 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi David,

Thanks for reaching to us here! I’ll try to help you here.

One way to go would be to edit the single event template (review our Themer’s guide for details on this) but as you point out you are not a programmer I’m not sure if you’ll feel comfortable with that solution.

Other way would be to use the ‘Add HTML before event content’ field, located at WP-Admin > Events > Settings > Display. Maybe there’s a shortcode to show the slider you can insert in there. I guess it would be a good idea to reach put to the guys in theme fusion for some guidance as well.

Have a great weekend,
Nico

[Nico]

Howdy John,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you here!

Per default they show side-by-side, this might be a theme related issue. If you switch the theme to default WordPress theme Tweenty Fifteen, Does it look right? Also I see you are using the fusion theme, have you customized it or are you using it as is?

Please let me know about this,
Best,
Nico

[Nico]

Hi @nucreative,

Thanks for reaching out on this! I’ll try to explain how this works: the recurrence cron tribe_events_pro_process_recurring_events should execute every 30 minutes (not each page load). When fired, the cron will create/delete/update a number of events equal to (or less than) the batch size – which defaults to 100. On page load, we check if the tribe_events_pro_process_recurring_events cron is scheduled and if it isn’t, we schedule it.

Regarding it showing as running all the time, can you tell me how many recurring events you have and what the complexity of their recurrence rules are? Also are you filtering tribe_events_pro_recurrence_processor_interval or tribe_events_pro_recurrence_small_batch_size?

Have a great weekend,
Nico

[Nico]

Howdy DeAnne,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you here.

First of all let me note that I can see a couple of javascript errors in the browser console you might want to check first. After fixing those I would suggest you check if the WordPress default login form works as expected.

If everything seems fine until there, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about your findings,
Have a great weekend,
Nico

[Nico]

Howdy @curatorseye,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help checking what’s happening here.

Per default you see an option to add a new venue or use a previously created one. I guess maybe the theme is customizing the form and for some reason those fields are not visible.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about your findings,
Have a great weekend,
Nico

[Nico]

Hi Karly,

Thanks for reaching out, and glad to help you once again here 🙂

Maybe you can target that in a more ‘general’ rule:

span.country-name {
display: none!important;
}


But it’s also possible you’ll need to target the element in a more specific selector for some cases.

Please give my code a try and if you can’t manage to hide the country in a particular view just send me the link and I can help you creating the rule for that,
Have a great weekend,
Nico

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