[Nico]

Hi Jacob,

Thanks for reaching out to us! I’ll try to help you out here…

Can you send me over the source and settings for this imports so I can test this on my end? Also we have a known bug with recurring events import in saved imports – a fix for this is already being developed. Do you think this might be your case?

Have a great weekend,
Nico

[Nico]

Hey Joe,

Thanks for reaching out here! Unfortunately we cannot provide support in our pre-sales forum, as the name indicates it’s only for pre-sales related inquiries.

We are happy to assist our premium users with support issues via our premium forums. If you have not purchased one of our premium plugins, you can post in our open source forum.

Regarding the issue you expose here I don’t see any reason why the venue post type should behave in a different why from the others, but it would be necessary to perform some tests and review the code. Maybe using a higher priority for the action? Not sure and as I stated I cannot extend on this here.

Thanks,
Nico

[Nico]

Hey Hugh,

Thanks for confirming we are on a good spot here 🙂

I guess the first hand information from our users reviews will help you get a better idea of what the community thinks about our product. You can always try our products and if you feel they don’t meet your expectations ask for refund within 30 days of purchase.

Regarding support, we praise of having an awesome support service 😉 Humility aside, you can check the details on our support policy here: What support is provided for license holders?

Anything else I can help you with?
Have a great weekend,
Nico

[Nico]

Hey Joe,

Please send me the code and I’ll take a look, but please understand I cannot spend lot of time inspecting this customization, but hopefully I can help you making it work again.

Thanks,
Nico

[Nico]

This reply is private.

[Nico]

Hi Jonathan,

Thanks for following up with this information, I’ll add this for review in our product backlog.

For now can you try to use a plugin called Plugin Logic to disable The Events Calendar for that page. Also it would be useful to know if you noticed this happening with just default theme and with no other plugins active a part from WPML and ours.

Thanks for your patience on this,
Best,
Nico

[Nico]

Hey Marc,

Glad to hear you could find what you need there!

Regarding the month heading I guess that customization is out of the scope we can provide here but that’s doable for sure with a bit of custom code. You can create another template override of the main list widget view (the original file is located at wp-admin/plugins/events-calendar-pro/src/views/pro/widgets/list-view.php), and inside the loop make a check for the current event month and the actual month heading, if the are not the same then print out the header.

Please let me know if there’s anything else I cna help you with here,
Best,
Nico

[Nico]

Hi Seth,

Thanks for following up!

We were seeing similar reports of a JS error due to a Google Maps API change, this might be the case as well. A maintenance version including a hotfix for this was released yesterday, so please update PRO to version 3.12.5 and let me know if that does the trick.

Best,
Nico

[Nico]

Hi Hugh,

Thanks for reching put and for your interest in our products! I’ll try to help you decide if our plugins are the right solution for your site.

I teach a few different types of classes (20-day class, 2-day class & 1-day class)

There should be no problem handling the different classes lenght!

I want to make it easy(easier) for people to sign up for these classes, pay or at least register a seat, and to send them simple communication about location, etc.

Sure, if you set up tickets for each event the users can pay for it, and then in the back-end you’ll be able to see the attendees list. We sent out an email to the user when the purchase is made, you can customize that note to include the extra info about your location.

I’m not sure but I get the sense I can embed a “buy now” woocommerce widget on a course description page and be done with it…but I’m unsure if I need events calendar or tickets or what?

To sell tickets in events you’ll need to purchase WooTickets (works with WooCommerce, you can choose another ticket add-on to work with a different e-commerce platform). Once you create the tickets for each event they will automatically display in the event page. You don’t need to buy Events Calendar PRO for this to work just installing The Events Calendar (free version) + WooTickets will work.

Please let me know if you have any follow-up questions on this,
Best,
Nico

[Nico]

Hi Jonathan,

Thanks for reporting this issue! To make sure it’s a bug in our codebase, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Also it would be great if you could share your system information with me so I can check if everything looks right on that end.

Thanks,
Nico

[Nico]

Howdy Mark,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you with this issue!

I can see what you describe in the site, but taking a look at the source code the widget the theme is using is not a widget we provide. It seems to be a custom widget that might come packed into the theme or maybe the website developer coded it. If that’s the case we cannot support this as we do not know the code and logic behind it’s behavior.

Can you ask your dev or look into the theme description to find out if this widget is part of the theme?

Best,
Nico

[Nico]

Hi there @fortgordonmwr,

Thanks for reaching out to us! I’ll help you out figuring this one out…

Short answer is NO, long answer is YES, it’s possible to customize the calendar queries. If you would like to investigate a bit more on this, you can hook into tribe_events_pre_get_posts action and modify there query. I’ll leave a code sample to inspect the query below:


add_action( 'tribe_events_pre_get_posts', 'modify_events_query' );
function modify_events_query( $query ) {

var_dump( $query );

return $query;
}


Please let me know if you are willing to take a chance at this,
Best,
Nico

[Nico]

Howdy Daniel,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out on this one!

Unfortunatelly there’s no way to embed month view on a page, other than using the mini-calendar widget. One thing that might be better to do in your case is to use the PRO shortcodes to embed the widget in the page body instead of having a full width sidebar. Regarding the styles I guess a bit of custom CSS would be necessary to adjust it.

Please let me know if there’s something else I can do for you,
Best,
Nico

[Nico]

Howdy Marc,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out configuring this…

To achieve the above listed customizations I guess the best option to create a template override of the widget view. I’ll outline the steps below but be sure to take a look at the Themer’s guide as well:

– Create the following folder structure ‘tribe-events/pro/widgets/modules/’ inside your theme folder ‘wp-content/themes/your_theme/’.
– Make a copy of the file ‘single-event.php’ located at ‘wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules/’.
– Drop the copied file into the ‘tribe-events/pro/widgets/modules/’ folder you just created in your theme.
– Edit the copy of ‘single-event.php’ in your theme:

not to display day/weekday – like the basis version does

Just delete lines 22 to 27 of the ‘single-event.php’ file.

I’m not sure about the other changes you mention, Can you send a screenshot or explain a bit more about those?

Best,
Nico

[Nico]

Hi Joe,

Thanks for reaching out to us on this! While we do not support customizations, I’ll try to help you here as I can.

First of all a quick test might help us narrow the issue a bit: if you change back the WooCommerce settings to what they were before configuring your client PayPal’s account, does the customization work? In that case we can narrow down the issue to the use of the PayPal checkout. Also was the test site on the same server? or was it a local install?

Please let me know about this. Knowing the issue is with PayPal will surely narrow down our efforts to solve this,
Best,
Nico

[Author]

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