Howdy Mark,
Welcome to our support forums and thanks for reaching out to us. I’ll try to help you with this issue!
I can see what you describe in the site, but taking a look at the source code the widget the theme is using is not a widget we provide. It seems to be a custom widget that might come packed into the theme or maybe the website developer coded it. If that’s the case we cannot support this as we do not know the code and logic behind it’s behavior.
Can you ask your dev or look into the theme description to find out if this widget is part of the theme?
Best,
Nico