[Nico]

Hey John,

Thanks for following up and sorry the manual update didn’t fix this issue. The link taking you to the error page was a bad on our side and it should be fixed now.

Can you try to update again by going to WP-Admin > Plugins > Installed Plugins, finding Event Tickets Plus and clicking on the update link?

Hope that makes it right,
Best,
Nico

PS: the process you described sounds right to me, not sure why the tickets were not showing after.

[Nico]

Hey Annette,

George is out today, so I’ll continue to help you till he is back on Monday. I see you pasted the code in the theme stylesheet, but not in the correct place. Can you try to move the code George sent you to the very bottom of the file ?

Other option is to insert this via Simple Custom CSS plugin, which allows you to insert CSS code without the need to modify your theme files.

Hope that helps you getting this sorted,
Best,
Nico

[Nico]

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[Nico]

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[Nico]

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[Nico]

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[Nico]

Thanks Mirja, George (who is working on this) is out today, but hopefully we can have a working fix for this on Monday.

Have a great weekend and thanks for the patience while we look into this,
Best,
Nico

[Nico]

Hey Vince,

Thanks for reaching out and sorry to hear about this issue 🙁

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. I’m not seeing any reports of this same issue so my first guess is this might be due to some conflict.

Please give that a try and let me know,
Best,
Nico

[Nico]

Hey Diane,

Thanks for reaching out on this! I’ve reviewed your past issue and checked out the code Brian handed you.

However, I now notice, that when specifically viewing a category page, e.g. http://www.815life.com/events/category/civic/lp-high-school/

Is this a category page from one of the excluded categories or is this happening to all category pages?

If you comment out the snippet, Does category pages work as expected?

Please let me know about it so we can tweak the code accordignly,
Best,
Nico

[Nico]

Hey Alan,

Thanks a lot for posting the solution! Glad you could sort this out 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Wendy,

Thanks for reaching out to us! I’ll help you on this…

Maybe the best way to change this over the front-end and back-end, might be to change the translation string. This will affect all occurrences of ‘Website:’, not sure if that’s what you want to achieve here.

The code for that is the following, just add it to your theme’s function.php file:

function tribe_custom_theme_text ( $translations, $text, $domain ) {

$custom_text = array(
'Website:' => 'Role:'
);

if(strpos($domain, 'the-events-calendar') === 0 && array_key_exists($text, $custom_text) ) {
$text = $custom_text[$text];
}

return $text;
}
add_filter('gettext', 'tribe_custom_theme_text', 20, 3);


Please let me know if this works for you,
Best,
Nico

[Nico]

Howdy @saintwilfrids,

Welcome to our support forums and thanks for reaching out to us. I’ll help you getting the calendar as you need it to show!

#1 – First you’ll need to create a template override of the view located at wp-content\plugins\events-calendar-pro\src\views\pro\week\single-event.php, to add the new data for the tooltip. Be sure to check the themer’s guide on how to do so. The final code should look like this:


if ( ! defined( 'ABSPATH' ) ) {
die( '-1' );
}?>

class="ID ) ?> tribe-week-event" data-tribejson=''>

" class="url" rel="bookmark">post_title; ?>

After doing this you’ll need to create a template override of the tooltip view (wp-content\plugins\events-calendar-pro\src\views\pro\week\tooltip.php) and change the original [[=dateDisplay]] for the new variable we created [[=just_time]]. That should get it working!

#2 – Just insert the following snippet in your theme stylesheet or via Simple Custom CSS plugin:

.tribe-events-tooltip .tribe-event-date-start {
color: #000;
}


Please try both solutions out and let me know,
Best,
Nico

[Nico]

Hi there Carl,

Thanks for reaching out and sorry to hear about this issue. I’ll try to help you out with it.

First thing I’m noticing is that the versions of our plugin you are running are a bit outdated 3.10 on your site, vs 4.0.2 just released version of the plugins 🙁

Mostly sure updating the plugins will solve this (I’m not seeing this in my local install nor heard any reports of this happening to other customers).

Do you have a staging site where you can update the plugins and test if they work as expected with your theme and other plugins? Also, it might be a good idea to make a stepped update (first update to 3.12 > 4.0 > 4.0.2).

Please let me know about it,
Best,
Nico

[Nico]

Hi there Jill,

I was about to reply when I saw your newest post. Glad to hear you could sort this out. I’ll include my reply anyway in case it helps you out (or any other folk looking for this in the future).

It’s possible to create a template override the list widget template, which is located at wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php. Be sure to check the themer’s guide for details on how to do this. Once you have the template override in place you can add the following code to display the additional field. In this case the field is called ‘sample field’:

<?php $cf = tribe_get_custom_field('sample field'); ?>
<?php if ( isset( $cf ) && $cf != '' ): ?>
<span class="tribe-events-cf"><?php echo $cf; ?></span>
<?php endif; ?>


I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi John,

Thanks for getting in touch and sorry to hear about this issue 🙁

It seems to be something affecting a couple of users. We are investigating the issue to determine if it’s a bug in our PUE (plugin update engine).

For now you can perform a manual update of the plugin, while we solve this. Please let me know if you can manage to do so.

Thanks for the report, I’ll keep you updated when I have some more information about it,
Best,
Nico

[Author]

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