Can't update Events Ticket Plus from 4.0

[John]

I am running Events Tickets 4.0.2 & Event Calendar 4.0.2 and still running Events Tickets Plus 4.0.

1st Picture
2nd Picture
3rd Photo

I show that I have an update (1st picture) If I click on the “Events Calendar Option Page” in this picture. I get error message (2nd picture)

If I update the license key (3rd photo) and follow all the steps listed in this picture. I still get the same message shown in (1st picture)

So how do I perform the update. I’m an admin on this site, so I have the permission needed and shouldn’t see the error in (2nd picture)

• This topic was modified 10 years, 4 months ago by John.

[Nico]

Hi John,

Thanks for getting in touch and sorry to hear about this issue 🙁

It seems to be something affecting a couple of users. We are investigating the issue to determine if it’s a bug in our PUE (plugin update engine).

For now you can perform a manual update of the plugin, while we solve this. Please let me know if you can manage to do so.

Thanks for the report, I’ll keep you updated when I have some more information about it,
Best,
Nico

[John]

Not sure how to do the manual update. I deactivated the events ticket plus 4.0 plugin then deleted it. Then uploaded the events ticket plus 4.0.2 plugin and activated it. Looked at my event and the tickes no longer show up.

So reinstalled 4.0 and my tickets show up again in the event.

How do I update the plugin?

[Nico]

Hey John,

Thanks for following up and sorry the manual update didn’t fix this issue. The link taking you to the error page was a bad on our side and it should be fixed now.

Can you try to update again by going to WP-Admin > Plugins > Installed Plugins, finding Event Tickets Plus and clicking on the update link?

Hope that makes it right,
Best,
Nico

PS: the process you described sounds right to me, not sure why the tickets were not showing after.

[John]

Thanks for updating the link. The update now shows up. I performed the update from 4.0 to 4.0.2 and the event still shows and the tickets disappear. Did the same thing again, removed the 4.0.2 update and reinstall 4.0 ticket plus and the tickets show back up again.

[Nico]

Hi John,

Thanks for following up! Strange thing to hear this as we are not getting reports from other folks on this.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information in a private reply with me so I can check if everything looks right on that end.

Hope we can get this right soon,
Best,
Nico

[John]

This reply is private.

[Nico]

Hey John,

Thanks for following up with your system info, everything seems right to me. Maybe the PHP version is a little old, we should pay attention to it but nothing that we know beforehand can cause an incompatibility. What I do see is that Event Tickets has not been updated to 4.0.2 as well, that might be the cause of tickets not showing.

We have just released maintenance release 4.0.3 for The Events Calendar, Event Tickets and Event Tickets Plus, please update them all and let me know if the issue is still present.

Best,
Nico

[John]

Nico

Performed all the updates today and the tickets didn’t disappear. Everything is working now, Thanks for your help and Happy Holidays!

John

[Nico]

Stocked to hear John,

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best wishes for the holidays 🙂
Nico

[Author]

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