Hi there Carl,
Thanks for reaching out and sorry to hear about this issue. I’ll try to help you out with it.
First thing I’m noticing is that the versions of our plugin you are running are a bit outdated 3.10 on your site, vs 4.0.2 just released version of the plugins 🙁
Mostly sure updating the plugins will solve this (I’m not seeing this in my local install nor heard any reports of this happening to other customers).
Do you have a staging site where you can update the plugins and test if they work as expected with your theme and other plugins? Also, it might be a good idea to make a stepped update (first update to 3.12 > 4.0 > 4.0.2).
Please let me know about it,
Best,
Nico