[Nico]

Hey Wendy,

Thanks for following up! Indeed this integration would be appreciated by lots of folks. I’m sorry if you feel this was vaguely informed by us, at the time we do not have any plans to support it. You are welcome to add this as a feature request in The Events Calendar user voice page.

Please send me a screenshot of the link you refer to, it seems the sample URLs you sent are not available right now. Maybe this is something that ca be changed in the template or via a snippet.

Best,
Nico

[Nico]

Bryan,

No, please upload it to a service like http://cloudup.com/ and send me the link (in a private reply if you prefer it not be publicly visible).

Thanks,
Nico

[Nico]

Hi Mari,

Thanks for reaching out to us! I’ll help you here…

First of all you should ask for the license / account access to the author you purchased our product from. Also, the text you mention is not coming from our plugin but seems to be a breadcrumb text generated by the theme. The theme author should be able to help you better on this, as I’m not sure how this text is generated and if there’s any filter or option to change it.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Gosia,

Thanks for reaching out to us on this! If I recall correctly I’ve sent you here from the inbox, right?

Well, if you click on the “Add to Google Calendar” button in the individual event (even if it’s recurring) it should download just the current event. Maybe we can create a snippet for it to include the series and not only that particular event in the ics feed. I guess the event won’t be recognized as recurring in Google Calendar but you should get the individual instances.

Please confirm this would help you out and I can give the snippet a try.

Best,
Nico

[Nico]

Hi there Simon,

Thanks for reaching out! Hopefully I can help you here…

Please let me know which e-commerce platform you are using (or if it RSVP tickets), and I’ll paste the necessary code in here.

Best,
Nico

[Nico]

Howdy Bryan,

Welcome to our support forums and thanks for reaching out to us. As you say this is an issue we have been seeing lately in the forums. We are actively looking into the various reports by our users but we still are not able to find any bugs on our codebase.

Can you please check if the EventBrite API is correctly configured an authorized? You can see that in WP-Admin > Events > Settings > Add-on APIs, look for the EventBrite details and click the ‘Get Authorization’ button. If this doesn’t return a success message, then you might need to create new credentials on the EventBrite site and re-configure those.

From other threads were I’m helping users with EventBrite issues, this one does seems to be a bit different.

Please let me know about it,
Best,
Nico

[Nico]

Hey @andre6000,

Thanks for reaching out to us! I can help you here…

Can you please try to switch the theme to default WordPress TweentySixteen to see if the issue persists or if can narrow it down to a theme specific issue?

In case it’s related with the theme I can take a second look and see if a quick CSS snippet fixes this. If there’s no quick solution you might need to the theme author to tweak this incompatibility.

Please let me know about it,
Best,
Nico

[Nico]

Hi there Merijn,

Thanks for reaching out on this. I’ll help you here…

First of all let me say that there’s no extra procedure I’m aware to translate these strings. My first thought is it might be related to the ajax call.

Can you try to create a page and include the [tribe_mini_calendar] shortcode in the page html content? Once you’ve done that please send me over the link to see this.

Also, which language is default in the site?

Please let me know about it,
Best,
Nico

[Nico]

Hi @didikpri,

Thanks for reaching out to us! While we do not hold an official rewards program for translators we sometimes give discount coupons (for renewals if you hold a license) to high volume translators (this means you should make a considerable dent).

You can take a look at our current translation projects for premium plugins: http://translations.theeventscalendar.com/projects. You’ll also find the links to the free plugins translation page.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hi Ronnie,

Thanks for reaching out! I’ll help you here…

First of all please write to support at this domain to re-gain access to your account as the level of support we can give in the pre-sales forum just cover the basics.

The appropriate solution I see for your issue is to use ICS feeds based on event categories. First you’ll need to categorize events per country to generate the different feeds which you’ll be able to reach via: http://site.com/events/category/honduras/?ical=1. If you need to generate ‘longer’ event feeds you can customize the period of time for the feed with a snippet.

Do you think that can serve your needs?

Best,
Nico

[Nico]

Hey @lpoindexter,

Thanks for reaching out to us on this. Indeed there are many ways of doing this: one might be creating various events for the different time slots with one ticket type each, other can be to collect the attendee meta including a time period combo this way you can have one ticket for each price (full day, half day, etc). I guess none is better in itself it just depends on which one servers better your needs.

As a first step you can configure the attendees meta of the tickets: Collecting attendee information. This way you can avoid the RSVP form which doesn’t seem to be the way to go.

Please let me know if this helps to find a solution,
Best,
Nico

[Nico]

Hi Scott,

Thanks for getting in touch with us. I can help you here…

Probably the best way to do this would be to include the tickets form via code. For example take a look at this snippet to include the tickets form in the events listing page:


/*
* Add tickets form to event listings
*/
if ( class_exists( Tribe__Tickets_Plus__Commerce__WooCommerce__Main ) ) {
add_action ( 'tribe_events_after_the_content', array( Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance(), 'front_end_tickets_form' ), 10 );
}


You can attach try to attach the form to a custom action fired from the ‘second’ page in which you want to include the form. Do you think you can manage to do so?

Please let me know about it,
Best,
Nico

[Nico]

Hi there Kevin,

Thanks for reaching out!

To re-sync events you can use the ‘Re-Synchronize’ button in the edit event admin screen: https://cloudup.com/czQaCQWO3hn or re-import them via the Facebook Import tab. The later is probably better if you have many events.

The update shouldn’t delete any images, are you sure about it? Do you have a staging site were you can re-test this?

Have you looked into the server admin to see if there’s enough disk space for media?

Please let me know about it,
Best,
Nico

[Nico]

Hi there Nathan,

Thanks fro reaching out and sorry to hear about this issue.

I see you marked as this was tested for conflicts (no other plugins active and default theme), Did you notice any difference in the display?

Does this event have an end date set different from the start date? If they have the same value, please try to change the end date to an hour later and re-test.

Also, is there something different in the setup of this event with others that do show in month view?

Please let me know about it,
Best,
Nico

[Nico]

Hi Roger,

Thanks for reaching out to us and sorry to hear about this issue.

I just tried to ‘export’ a sample event to EventBrite and it worked as expected. I’m running the same plugin versions as you are, so not sure about what might be happening here.

Did you notice any difference with no other plugins active and default theme? Is the error you shared consistent (I mean do you get it when you create different tests)?

Do you have a local site or in another serve to make an additional test?

Please let me know about it,
Best,
Nico

[Author]

Posts