[Nico]

This reply is private.

[Nico]

Hi Jeff,

Thanks for following up!

I think I could finally understand the issue. Seems like the customization you (or the theme) made for the calendar include hiding the events bar, which includes the date field. Basically what the error is stating is that the date input (to change the date for next month) couldn’t be found. Can you review this?

Also, testing with default theme and no other plugins active should work if this is the issue, Can you try that out as well?

Best,
Nico

[Nico]

Hey Kris,

Thanks for following up!

You are not seeing any events available because we store ‘flag’ for imported then deleted events. This helps to prevent deleted events re-import in scheduled imports. Please take a look at this answer to see how to get around this: https://theeventscalendar.com/support/forums/topic/ical-import-worked-once-now-your-search-returned-no-results-every-time/#dl_post-1029844

Regarding the Google Calendar change you made, that was an smart call 🙂

Please let me know if you can re-import now,
Best,
Nico

[Nico]

Hey Craig,

Thanks for following up!

I can see that you are using an old version of Event Tickets Plus (4.0rc1). Can you go to WP-Admin > Dashboard > Updates and see if there’s an update showing for this plugin?

If not, then you to the Download section of your account in this site and download the latest zip, and perform a manual update of the plugin.

Also make sure your licenses are correctly configured to receive automatic updates in the future 🙂

Please let me know if the update fixes the issue,
Best,
Nico

[Nico]

Hi Annarosa,

Thanks for getting in touch and sorry to hear about this issue. I’ll help you out…

First thing is to change the event template in WP-Admin > Events > Settings > Display, as most themes include the sidebar in pages switching this option to Default Page template generally works. If the sidebar isn’t showing with any of the existing page templates, you might need to create a new page template that incorporates a sidebar, or create a template override for the default events template.

Please let me know if switching the event template solves this,
Best,
Nico

[Nico]

Hi Lucy,

Thanks for reaching out to us! Interesting question here 🙂

The tribe_get_organizers is in fact very basic and doesn’t allow much customization. I guess there are to options here:

• Write your own function to get organizers: you could copy the code of tribe_get_organizers and add the needed parameters for order to the query.
• Use arrays sorting functions to re-order the output of tribe_get_organizers: http://php.net/manual/en/array.sorting.php

There’s no better one, it just depends on what works best for your site.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hey Craig,

Thanks for reaching out to us! I can help you here…

I guess this might be due to plugin versions mismatch, it would be great if you could share your system information with me so I can check if everything looks right on that end. Mark your reply as private if you don’t want this info to be publicly visible.

Regarding your second reply, Event Tickets Plus is an add-on for Event Tickets. This means that Event Tickets Plus need Event Tickets to be active.

Please let me know about it,
Best,
Nico

[Nico]

Hi Peter,

Thanks for reaching out to us! I’ll try to help you here…

The image should be added to the ticket/product as the “Product Image” in the product edit page to show up in the cart. Use the ‘Edit in WooCommerce’ link from the ticket you created and once in the product edit page add the image: https://cloudup.com/c8s-7YYCsgX.

If that’s the way the image was added, but you can’t still see it then please follow the steps described in our Testing for conflicts guide. This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

If the problem persists under default conditions, then please try creating a new WooCommerce product (not a ticket) and add a product image to it and then add it to the cart to see if this issue related with events/tickets or it’s a general Woo issue with your site.

Best,
Nico

[Nico]

Glad to be of service Chantal, thanks for the kind words 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Terry,

Thanks for following up!

So, to start off you’ll need to create a template override (more details on our themer’s guide) of the RSVP form template located at wp-content/plugins/event-tickets/src/views/tickets/rsvp.php. In the line 68 of that file is the place where you want to place your code. Be sure to check the RSVP class located at wp-content/plugins/event-tickets/src/Tribe/RSVP.php, it has some util functions to see the attendees, etc.

Hope you can nail this 🙂

Best,
Nico

[Nico]

Hi Simon,

I looked into the code and could identify the bug in it, but couldn’t find a workaround to fix it. I’m afraid you’ll have to wait until this is fixed by a developer. We are releasing a maintenance release (bug fixes releases) every two weeks (unless a feature release is coming out that week) so I guess this should be fixed before the site launches.

I’ll give you a heads up when I have more info on this,
Best,
Nico

[Nico]

You are welcome!

You can find past events here: http://semapp.co.za/s/events/list/?tribe_paged=1&tribe_event_display=past – they don’t go directly to a page (I guess this is what you are trying to achieve), but you can link past events menu item to this page or maybe create a redirect from the page url to this one.

Also, what you are seeing in this page: http://semapp.co.za/s/ is not the calendar but a carousel from the theme, so those events need to be managed manually probably. I’m not sure how this was set up, but it’s not part of our plugin.

Best,
Nico

[Nico]

Hi there Nick,

Thanks for getting in touch, and for the detailed report about the issue! I’ll help you here…

1) Is there a way to get around this ‘timeout’ (assuming that’s what it is) or failure in general?

I just gave the import a try and could successfully import 103 in my local install without any troubles.

2) Is there a way we can either get the import to respect the global ‘Create recurring events in advance for’ option (to try to reduce the overhead) or, if not, is there a filter or something we can apply in functions.php or similar that will manually set a limit on the iCal import?

Recurring events from ics files are imported as single events, so this option won’t work for this. You can limit the import by selecting to import less events from the list of by limiting by keyword. Those this make sense?

3) I noticed this thread – https://theeventscalendar.com/support/forums/topic/ics-file-does-not-work-from-google-ics-url-or-local-ics-file-upload/#dl_post-1102476 – where another customer seemed to have a similar issue and Brook mentioned there was a bug that had been introduced and that a fix would be released soon.

The bug discussed in this thread seems to be different (iCal Importer only imports the first instance of a recurring event), anyway the release he is referring to is about to be out really soon. Probably today or tomorrow, so please update and let me know if you see any changes in this.

I suspect this might be related to the server environment you are hosting your site in. Do you have a local staging site or a WordPress site in other server to run a new test on this?

Please let me know about it,
Best,
Nico

[Nico]

Hi Michael,

Thanks for reaching out!

While we do not support CSS customizations, I can take a look if you can send over your site URL (so I can inspect the elements and do some styling tests).

The changes that I put in the Avada theme custom.css do not appear to be working.

I’m not sure of how this should work as it’s part of the theme not of our plugin. Can you try contacting Avada support on this?

Best,
Nico

[Nico]

Hey Jeff,

Sorry for the delay! I could see the issue on your site but I’m still not able to reproduce this on my local install.

From your system information I see you are using The Events Calendar 4.1.2 (latest version) with PRO 4.1 (4.1.2 is the latest version for PRO as well), Can you try to update the later?

Please let me know if that fixes the issue,
Best,
Nico

[Author]

Posts