Ticket Image Not Visible in Cart

[Peter]

I’ve added an image as a featured image and also on the individual ticket itself and it is not showing in the Cart, it’s just showing a place holder instead.

All plugins & themes are up to date so this should be working.

Ideas?

Regards,
Peter

[Nico]

Hi Peter,

Thanks for reaching out to us! I’ll try to help you here…

The image should be added to the ticket/product as the “Product Image” in the product edit page to show up in the cart. Use the ‘Edit in WooCommerce’ link from the ticket you created and once in the product edit page add the image: https://cloudup.com/c8s-7YYCsgX.

If that’s the way the image was added, but you can’t still see it then please follow the steps described in our Testing for conflicts guide. This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

If the problem persists under default conditions, then please try creating a new WooCommerce product (not a ticket) and add a product image to it and then add it to the cart to see if this issue related with events/tickets or it’s a general Woo issue with your site.

Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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