[Nico]

Hey Kris,

Thanks for getting in touch with us! I’ll help you with this one 🙂

First of all, are you using latest versions of the plugins (The Events Calendar 4.3.1.1 and Events Calendar PRO 4.3.1.1)? Also if you deactivate PRO and just use The Events Calendar, do you get the same behaviour?

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Best,
Nico

[Nico]

Hi there Derek,

Thanks for reaching out to us! I can help you here 🙂

The date range that will be shown after searching for a specific date will depend in the view you are currently in. For example, if you are in day view (only shows events of the day) then this will work as you describe, but if you are in month view, all the month will be shown.

Are you trying to change this for list view? If that’s the case maybe I can craft a snippet to adjust the time period to just one day.

Please let me know about it,
Best,
Nico

[Nico]

Hola Fernando, como estas?

Gracias por ponerte en contacto con nosotros! El problema que describís es un bug conocido cuyo fix sera incluido en la versión de mantenimiento 4.3.2 (si todo sale bien).

Mientras tanto podes utilizar este plugin de soporte: Tickets Email Options. Una vez descargado, instalado y activado, debes ir a ‘Events > Settings > Tickets’ y allí se mostrara la opción para forzar la inclusión de la ‘attendee meta’ en los emails, debes tildarla y guardar cambios. Eso debería funcionar por ahora!

He linkeado esta conversión con reporte del bug, de esta manera seras avisado cuando el fix ya este disponible. De todas maneras avisame si el plugin de soporte funciona por ahora!

Saludos,
Nico

[Nico]

Thanks for following up @hprata!

What is the conditional function that checks if you are in the “my tickets” section? And does that distinguish between the tickets table on the singular Event page? If there is a conditional in place where can we find it?

Sure you can check if that’s the current view in the global query arguments:

global $wp_query;

if ( isset($wp_query->query['eventDisplay']) && $wp_query->query['eventDisplay'] == 'tickets') {
// it's the 'my tickets' page
}

It will only enter the conditional if you are viewing the ‘my tickets’ page, and not in the tickets form.

Please let me know if this helps,
Best,
Nico

PS: image removed.

[Nico]

Thanks for following up and for clarifying on what you are looking to achieve Francesco!

What I need is a MAP with different markers depending on the kind of event.

I get you know! Unfortunately this is not a feature of our plugins and proving the custom code required to get this done would be out of the support scope. If you are willing to give this a try your self I can totally help you out with any doubts you might have coding this. Check out this thread in which Barry gives a starting point for a similar customization → https://theeventscalendar.com/support/forums/topic/custom-marker-based-on-category/

Actually I’m tryng to use the plugin both for live events and for venues that are not hosting any of them (in other words bar or venues that are simply open)

I guess you can create recurring events for the different venues regular schedule if you need to be shown. If that won’t serve your needs, then it will probably much easier to have a separate venue map:

https://gist.github.com/niconerd/2fed881b44deaa078e340b6302d84d81

Please let me know about it,
Best,
Nico

PS: please note there’s no need to re-post for your reply to be seen faster, it’s just that we don’t work on weekends.

[Nico]

Thanks for the compliments Damion! Really stocked to hear you value our development and support work 🙂 We genuinely put a lot of effort in making a great product!

What is considered “internal support?” You pass it off to a team dev over there and they scrutinize it? Kind of like an escalation?

Yes, I basically create a ticket with all the necessary information for a developer to test this out in detail (which usually takes a week or more) and try to identify the culprit.

I’m wondering how much outside caching would help, but I’d think you’d need to get the country filter to work at least one time for it to remember correctly what to store =) Maybe the database lookup itself can be cached, running a cron once a night or something to look for changes.

Yeah, I guess a cache plugin is the first step to test for an improvement. I’m not sure about the specifics but again, is the first thing I’d try.

I’m marking this as resolved because there’s likely going to be time put in before I can do as you say and test resources, and he really really really wants to bring this live and has been patient for quite a bit too as we’ve trying to get the kinks out of the old data and finish this up. If you never hear from me again, that was it and thank you immeasurably for your help.

Perfect! From our side I’ll log a ticket to review the country filter performance. If you open up a new ticket about this issue make sure to mention I helped in the past so the person getting it can ask me for details or maybe I can just takeover and continue to help.

Best of luck with the launch of the site and thanks for being a great customer!

Cheers,
Nico

[Nico]

Thank you very much for the feedback Carsten! I really appreciate your suggestion and will pass it on to make sure we are good on this area 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for the update Mathew! Stocked to hear that was already updated and shipped by the Avada folks 🙂

[Nico]

Hi there @hprata,

Thanks for getting in touch with us to report this!

I understand the issue here and see how this doesn’t work for your case, but I’m not sure this is actually a bug. Anyway I just talked about this with one of our devs and he thinks it might be possible to use woocommerce_get_price_html filter (I see woo is the provider used in your site) and conditionally hook if they are within the ‘My Tickets’ section. Can you explore that option?

Also is there a GitHub for Tickets Plus?

Yes, but as it’s a premium plugin it’s a private repo.

Please let me know about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi Jon,

Thanks so much for sending this customization over! Sorry you had stumbled upon this issue but you could find a way around this.

I’ll send this Brian’s way who seems the one who has been helping you out to see what he thinks about it and I’ll get back to you.

Cheers,
Nico

[Nico]

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[Nico]

This reply is private.

[Nico]

Thanks for following up Stefan!

I’m glad you could work that issue out. It seems and outdated snippet got in the way there! Also great finding in the name staff it’s a bit weird and not sure what was going wrong with the previous name but stocked to heat it works now 🙂

it doesn’t update the informations in the Events Calendar on wordpress! Which is still usless for us.

Have you set up this import as ‘Scheduled’ so it runs on a given frequency? When the next pass is done it should update the previously imported event details.

Also in the image bellow there is a bug in the events overview.. Why are the titelfields so short?

Well this seems to be happening because there’s no room for all columns. Under screen options you can choose which columns are shown: https://cloudup.com/cPkatBRE8VK – unchecking a couple of them should make it right!

Best,
Nico

[Nico]

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