[Nico]

Stocked to hear Oliver! Thanks for the suggestion, I’ll create a ticket for this 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hola Antonio, como estas?

Gracias por ponerte en contacto con nosotros. No hay problema con el Español, a veces puede tardar un poco mas en llegar la respuesta ya que soy el único miembro del equipo que lo habla!

Sobre la renovacion de Facebook Events y Event Aggregator, te cuento que a todos los usuarios con licencias activas para iCal / Facebook Importers se les dio automaticamente una licencia de Event Aggregator gratis con la misma fecha de expiracion. Básicamente Event Aggregator reemplaza a iCal / Facebook Importers, por lo cual no es necesario renovar la licencia para estos plugin descontinuados, pero si para Event Aggregator.

Como mencionas la licencia de Event Aggregator funciona de manera distinta al resto de las licencias. El limite es por cantidad de operaciones (imports), la licencia que posees esta limitada a 100 operaciones al día. Con respecto a los sitios, tiene un limite de 10 sitios en los cuales podes instalarla. El error que mencionas con el blog puede ser distinto, al parecer seria un problema con JavaScript, ya que no te muestra ningún tipo de import disponible. Podrías probar de cambiar el theme a TweentySixteen, desactivar los plugins que no sean The Events Calendar y probar a ver si en esas condiciones funciona?

Finalmente con respecto a tu pregunta final, las renovaciones de por si tienen un descuento sustancial (30% actualmente) por lo cual no podemos hacer mas descuentos sobre las mismas.

Espero haber sido de ayuda,
Saludos,
Nico

[Nico]

Hey Jason,

Sorry for the delay in my reply! I had to wait a bit for an answer from the dev team, but let me explain what was the issue about.

Basically your feed caused a silent error in the server that handles imports. Meaning the issue was not computed as an error, but the import wasn’t completing successfully either. This happened because the feed had an unidentifiable encoding. The current fix that is in place allows the import to occur but might bring up in funky characters due to the feed’s encoding. If this is happening to you, the best way to fix it might be to reach out to feed providers and ask them about this.

Anyway I’m really glad it’s working now 🙂

Thanks for the patience while we worked on the fix! I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Craig,

Thanks so much for reaching out to us on this!

What you describe might be related to a known bug in Event Aggregator. The bug is about featured image not getting imported from Facebook when Events Calendar PRO is active in the site. So to find out if this is what’s affecting the site please follow these steps:

– Do the imported events have a featured image set? Are those with featured images not showing in photo view but the images displaying in the single event view?
– If you deactive Events Calendar PRO and re-run the imports, Do the images get imported?
– Does this happen as well when using the Tweenty Sixteen theme?

Please let me know about those questions,
Best,
Nico

[Nico]

Hi there Tom,

Thanks for getting in touch with us, and congrats for hunting this issue down!

Firs thing I’d check is that there are no JavaScript errors in the admin side of WordPress, particularly in the Events > Import screen. If you are not sure of what I’m talking about please check out this guide → Using your browser to diagnose JavaScript errors. This will probably give us more info to ask the theme devs about the issue.

Please let me know about it,
Best,
Nico

[Nico]

Hi there Ryan,

Thanks for getting in touch with us!

The color you point out is defined by the Avada theme. Can you please check upon their customization options → https://avada.theme-fusion.com/advanced-admin-panel/superb-customer-support/ ?

Please let me know if that helps,
Best,
Nico

[Nico]

Hi there Sue,

Thanks for getting in touch with us!

The changes are not being saved.
Do you mean that the change in Events > Settings > General are not actually saved or that there are still events ‘out of date’?

If you go to said event and Re-save it, Does that make any difference?

Please let me know about it,
Best,
Nico

[Nico]

Stocked to hear Daan!

– all the mini calendars on a page after one with a date set go to the prescribed month.
– categories setting don’t work yet.
– but setting a calendar with the date first and second a calendar with a category works out.
– list beneath the mini calendar does show activities that start after said month.

Yeah, this are legit caveats or using the customization. As mentioned above it’s just a starting point, and will require com more work to equal the functionality of the ‘official’ shortcode.

I hope to see more customization options in the future! The start is here!

For sure maybe the date parameter can be added to the widget parameters. I’ll make sure to share this idea with the team!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Jack, thanks for following up!

No, users are just visitors and not logged into the site.

Thanks for clarifying!

How do I do what you suggest?

Just give me a bit of time and I’ll create a sample snippet for you to work on top of.

Thanks for the patience while I work on this,
Best,
Nico

[Nico]

Hi there Terri,

Thanks for getting in touch with us! Glad to hear you are looking forward to move on to the Community Bundle 🙂

If you decide to purchase it just go ahead and do so. Once that’s done let me know and I’ll process a refund for the Events Calendar PRO business license you originally purchased. Sounds good?

Please let me know about it,
Best,
Nico

[Nico]

Hey Randy,

Thanks for getting in touch with us and for sharing the actual solution you found for your inquire 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Dale @mastres! Espero tu respuesta…

Saludos, y gracias a vos por ser parte de nuestra comunidad de usuarios 🙂
Nico

[Nico]

This reply is private.

[Nico]

Thanks for following up Marta!

In what situation should that dialog box be triggered?

I’m not sure about this as it’s triggered by WPML. I touched base with one of support team members who specializes in WPML and multilingual sites. Hopefully he will give us next steps to try and fix this.

Thanks for the patience, I’ll be back to you when he replies,
Best,
Nico

[Nico]

Stocked to hear Linda 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

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