[Leah]

Hey folks,

I just wanted to pop in here and let you know that although Daniel is not available to answer you today, he will be in touch tomorrow. Thanks for your patience!

~Leah

[Leah]

Hey Genesis,

I just wanted to pop in here and let you know that although Daniel is not available to answer you today, he will be in touch tomorrow.

If you’d like to post code, I recommend using a service like pastebin or gist.

Thanks for your patience!
~Leah

[Leah]

Hi ginamwgallery,

It’s important that our forums stay organized so that we can provide the best possible support. The problems you’re having look to be complex and will take a fair bit of problem solving, which is why I asked you to start a fresh thread where we could focus on you. It also allows our WooTickets expert to better track and respond to your posts.

I’m not a WooTickets expert myself, but what I can tell you is that since the plugin was not designed to be used or embedded on a non-events page, it may take some serious customizing to get what you’re looking for- if it’s possible at all. However, Barry will be able to give you a better idea of the potential there, and hopefully point you in the right direction for starting customizations.

We don’t generally provide refunds in situations like this, but if you feel strongly that WooTickets will not work for you, please send an email referencing this thread to pro (at) tri.be.

Best,
Leah

[Leah]

Hey Chad,

Thanks for the update. So PRO 3.0.3 isn’t showing up on your page at https://theeventscalendar.com/my-account/downloads/ ? Or do you mean no update showing in the WordPress install? Either way, that’s a problem.

I can’t see the link that you posted since it would require your login, but I’m wondering if you are getting directed to our dev site (dev.tri.be…) from the blue button instead of the correct tri.be site. If you see dev or pro at the beginning of the url there, you could try taking it out and see if that works.

Meanwhile, I want you to get the plugin you paid for! Please email me at pro /at/ tri.be referencing this thread and I will send you .zip files of the plugins to use. You can also respond to the above via email. Thanks for your patience while we troubleshoot these issues.

Best,
Leah

[Leah]

Hi pierre3480,

It might be- were you thinking of using another plugin? Or something else? If you’re using HTML, you could try putting it in the HTML Before Calendar field, which you’ll find under Events –> Settings –> Display. If you’re using a third party plugin, you’ll probably need to experiment to see what will work.

Best,
Leah

[Leah]

Awesome. I’ll close up this thread. Thanks!

[Leah]

Glad to hear the license key is working now! Excellent.

For the other issue, I’m honestly not sure- I don’t believe that’s a setting, but it may be a theme issue or something else that changed with 3.0. Would you mind starting a fresh thread with the details so we can look into this further?

Thanks!
Leah

[Leah]

Hi Mike,

Thanks for getting in touch. At this time, WooTickets does not work with ECP’s recurring events. However, we hope to add this in the future. If you’d like to encourage us, please vote for it on our UserVoice page.

Thanks,
Leah

[Leah]

Hi Zoe, I’m not sure I understand exactly what you mean. Would you mind starting a new post with more details about what you’re looking for? If you’re a PRO user, you can post in the PRO Forum. Thanks!

~Leah

[Leah]

Hi broomfieldbrc,

Thanks for the note. The reason you are getting the message about the license key is because the license key is still registered on that other url. You can see what site the key is registered to and un-register it from https://tri.be/my-account/license-keys/. You can also read about moving a key here.

Once you have that inputted in the Events –> Settings License Key Tab, you should be able to do a smooth automatic update. However, you can also delete the PRO 2.0.11 and install 3.0- it should transfer nicely without data loose, but we always recommend backing up your site before doing something like that. Let me know if you have any further issue with the license key and I’ll be happy to help out.

Best,
Leah

[Leah]

Hi there uwebservicesoft,

Thanks for getting in touch. Generally when you get the “key is out of installs” message it’s because the license key is already registered on another site. You can see what site the key is registered to and un-register it from https://tri.be/my-account/license-keys/. You can also read about moving a key here.

I believe that once you have the license key registered on your site, you’ll have the update links. Let me know if you have any trouble with that.

Best,
Leah

[Leah]

Hi Christina,

Thanks for reporting this. It is a known bug, but we are working hard to get a fix in place. It should be repaired in an upcoming maintenance. Meanwhile, I’m afraid you’ll have to make links the slower way, by just inputting the url. I apologize for the inconvenience and I appreciate your patience while we get it fixed.

Best,
Leah

[Leah]

Hey Todd,

I’m sorry we didn’t get back to you sooner. Thanks for posting your solution for other folks, we really appreciate it.

Cheers,
Leah

[Leah]

Hi Todd,

Sorry about the delay in response. I highly recommend that you go to 2.0.4 first, or even 2.0 (which I didn’t have to give you when I sent that email, but is now available via your account downloads page).

Best,
Leah

[Leah]

Hi Susan,

Thanks for reporting this. It is a known bug, but we are working hard to get a fix in place. It should be repaired in an upcoming maintenance. Meanwhile, I’m afraid you’ll have to make links the slower way, by just inputting the url. I apologize for the inconvenience and I appreciate your patience while we get it fixed.

Best,
Leah

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