[Josh]

Hey Lindsay,

Thanks for reaching out to us!

Unfortunately this isn’t something that can be accomplished out of the box. Would need some customization and the direction chosen would depend on all the features needed for this particular feature.

The simplest approach though would be to use new meta for the event (using ACF for ease) to collect the venue information for the event and then only send that to users when they purchase (rather than displaying on the page).

I’m sorry I wasn’t able to give you a direct answer here but hopefully this will help to get you pointed in the right direction.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

To clarify on this one, is this on the single event view and the download of a single event? Also, this is occurring with the timezone set as a different timezone from the default one for the WordPress install?

Thanks!

[Josh]

Hey Daniel,

No problem and I apologize for the inconvenience associated with the previous update.

Thanks!

[Josh]

Hey Edwin,

Awesome! Happy to help.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Chris,

Once you add the license keys and get the valid (green) response below, you’ll need to click the update button at the bottom of the page to have the keys saved. Once they’re saved, you should now see the updates for the latest versions of the plugins that you’ve added keys for. This may take a few minutes before the updates become visible.

Let me know if this helps.

Thanks!

[Josh]

Hey Shanna,

I apologize for the inconvenience here. I’ve created a new license that should give you full access to the current versions of the Eventbrite Tickets plugin now. Login to your dashboard and you should now have a second license section there with the ability to download the latest version.

Let me know if this helps.

Thanks!

[Josh]

Hey Mira,

No problem, happy to help.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Lindsay,

That approach would work. The event is attached to the product through it’s own custom meta that could be accessed to automatically pull the Event Title. However, using the custom field works here as well.

Thanks!

[Josh]

Hey Sara,

I apologize for the delay here. We’ve had some of our developers looking into this one and have a bit of inconsistent experience in replicating the issue. Some of us were instantly able to replicate while others weren’t.

However, it looks like we’ve been able to narrow in on the issue for local development/testing. Here are the notes:

the user’s PHP must be compiled with a version of OpenSSL that support TLS v1.1 and v1.2 …OS X does not pre-compile PHP with the right SSL in place (nor does http://php-osx.liip.ch)

We can get through this by using brew:

 

brew install openssl
brew tap homebrew/dupes
brew tap homebrew/versions
brew tap homebrew/homebrew-php
brew install php56 --with-homebrew-openssl
(then follow the instructions)

Let me know if this helps.

Thanks!

[Josh]

Hey Alison,

After doing a few tests and reviewing the source code on this one, I’m not sure the existing importer will work for your needs here. Currently, the importer matches based on title and event start/end times/date. If those 3 match, it is assumed to be the same event and gets updated.

To use the built-in importer currently, the simplest approach would be to add an identifier to the event title for the location.

An alternative would be to look at other importer plugins such as https://wordpress.org/plugins/wp-all-import/ which may be a little more flexible in this regard.

I’ll reach out to the team on this one as well. I can definitely see the use for this particular example, however I also see the usefulness/need for it to work the way it currently does.

I apologize for any inconvenience with this one.

Thanks!

 

[Josh]

This reply is private.

[Josh]

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[Josh]

This reply is private.

[Josh]

Hey Alison,

I apologize for the delayed response here. I’ve updated your license so that it doesn’t expire until April. I’ll follow up over the weekend with more information from testing.

Thanks!

[Josh]

Hey Marion,

I don’t currently have a snippet on hand. When adding to your template though, you’ll use the Date link above to get the current date and you can use “tribe_get_start_date” for the event date. The comparison would then be a normal “if” statement (if( $start_date > $date)).

Thanks!

[Author]

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