[Josh]

Hey Hugo,

Awesome! Glad you were able to find  a good solution there!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Alan,

I apologize for the delayed response.

I wonder if there is some sort of timeout occurring here and causing the download to fail at times? Were you able to get the latest update after a later try?

Thanks!

[Josh]

Hey Keith,

No problem! Let me know how it goes.

Thanks!

[Josh]

Hey Casey,

Thanks for reaching out to us!

Unfortunately it sounds like you’re running into a known bug with the latest version of the plugin. I’ve added this thread to our internal ticket for tracking this particular issue as well as increased the priority so our developers will be able to get to this one as soon as possible.

You’ll be notified here as we make progress on addressing this particular issue.

If you have any questions/concerns about this process please don’t hesitate to reach out.

Thanks!

[Josh]

Hey Emanuele,

Thanks for reaching out to us!

Unfortunately we’re unable to answer support related questions here in the Pre-Sales Forum. If you have an existing account, we ask that you please log in and post in our Pro forum regarding this issue.

Thanks!

[Josh]

Hey Dan,

Thanks for reaching out to us!

For support related questions regarding translations, would you mind logging in and posting a new thread in our premium forums? We’re unable to answer support questions here in this particular forum.

If you don’t have an account, you can try our forums on WordPress.org.

Thanks!

[Josh]

Hey Kevin,

Thanks for providing those screenshots!

I think I understand what you’re looking for here now. To clarify, you’re wanting to have the “Genre” section “required” in that at least one of the fields within that section needs to have a genre selected?

I’ll take a look through the current tutorial today to review the status of the current approach provided there. However, this particular customization may be a bit beyond what we’re able to provide in support here. After digging in a little further, I’ll follow up with any recommendations to help get you pointed in the right direction for a solution here.

Thanks!

[Josh]

Hey Thomas,

Awesome! I’m glad you were able to find an approach that works for what you’re needing for this project.

I’ll go ahead and close this thread for now. If you have any further questions regarding our plugin, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Hugo,

Taking a closer look at your site, it appears that it is ajax loading the pages when clicking on the menu items. However, with that loading, it isn’t allowing the necessary js files for the calendar to work to load.

To verify this, can you try switching to a default theme such as the Twenty Sixteen theme to see if linking directly via the menu creates the same display issue?

Thanks!

 

[Josh]

Hey Tac,

Thanks for verifying that you were able to follow the steps in the knowledgebase item above. As a next step, would you mind following the steps in this response which should give us some additional information about what may be going on here.

Also, in addition to providing the information from above in a private reply, would you mind sending the System Information from the Event Settings > Help tab in a private reply as well.

Thanks!

[Josh]

Hey Tony,

I’m sorry for the issue here with the closing of the tickets. Since this is a known bug, we’ve got it logged in our system with the highest priority to get it addressed as quickly as possible. Even though the other ticket is closed, you will be notified in those threads as we make progress on addressing this one.

If you have any questions/concerns about that process I’d be happy to answer any questions you may have.

Thanks!

[Josh]

Hey Nicole,

Thanks for reaching out to us!

It looks like the layout of that section may be causing a bit of confusion here. Based on the screenshot, it looks like Friday is selected as the day for the recurrence. The checkbox comes before the value that should be selected.

Definitely looks like an easy mistake to make though and something we may want to look at adding a little clarity for with that layout.

Let me know if this helps.

Thanks!

[Josh]

Hey Jamie,

Thanks for reaching out to us!

I’m sorry to hear that you’re having these issues with our plugin. It looks like you’ve taken the appropriate steps so far in attempting to resolve this one.

As an initial step, do you have access to review the entries in your database? If so, take a search through your posts table and see if you have any of the “deleted_event” posts still in there. This will be to verify if the snippet that you’ve got added is effectively removing the imported events from the database which would then allow you to see and re-import the events.

Let me know what you find.

Thanks!

[Josh]

Hey Keith,

I spoke with one of our developers and there unfortunately isn’t a hook that we have built into the plugin that would fire for imported events.

However, there is an approach that you could take that would allow you to hook into the default WordPress save post function and conditionally run your code if it originated from an import. This would look something like:

add_action( 'wp_ajax_tribe_events_ical-importer_run_saved_import_query', function() {
    add_action( 'save_post_tribe_events', function( $event ) {
        // Code here should execute when an event is saved during the iCal import process
    }
}, 5 );

Let me know if this helps.

Thanks!

[Josh]

Hey Carl,

Wanted to apologize again for the delays on the previous thread. I’ve responded there to address the issues you’ve described in that thread.

For this one and the link to the front-end of the site, were there additional issues you’re experiencing with the general functionality of the plugins outside of the import issues?

Thanks!

[Author]

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