[Josh]

Hey Sonya,

Thanks for reaching out to us!

I apologize for the inconvenience here. It’s possible that you could have an outdated function used in the previous solution for moving the ticket form which is causing the issues on your site.

Check out this updated tutorial to see how to move the tickets form with the latest versions of our plugin.

Let me know if this helps.

Thanks!

[Josh]

Hey Lucy,

Thanks for reaching out to us!

What you’re describing should be manageable with the custom recurrence feature. Would you mind sending a screenshot of your current settings when trying to create your events?

Thanks!

[Josh]

Hey Nick,

Thanks for reaching out to us!

This definitely does sound like a strange issue to be having here.

• Would you mind providing the function that you’re using to prevent the emails from sending?
• Also, does the issue persist if you remove that function?
• Are all the plugins, themes, and settings identical between your local site and your live site?

Thanks!

[Josh]

Hey David,

Thanks for reaching out to us!

Looks like you’re on the right path here! The parent of the recurring event will always be the very first event that was created. To get the next upcoming event, you can take the same approach but with a meta_query within your “pre_get_posts()” function there.

Try something like:

$query->set( 'meta_key', '_EventStartDate' );
$query->set( 'meta_value', date('Y-m-d') . ' 00:00:00' );
$query->set( 'meta_compare', '>=' );
$query->set( 'posts_per_page', 1 );

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I just tested on my local install and wasn’t able to recreate the issue here. For further testing, would you mind linking me to an event on your site that has tickets available to be added to the cart? You can add as a private reply if you would like.

Thanks!

[Josh]

Hey Rob,

Thanks for reaching out to us!

I apologize for the inconvenience with the issues you’ve experienced while updating the plugins.

Yes, you do need the latest version of both the core Events Tickets plugin installed and activated for the Event Tickets Plus to work. Also, if you have The Events Calendar installed, you’ll also need the latest version of that plugin installed as well.

Would you mind posting the Fatal error that you get when updating? That will help us to narrow in on what may be happening here.

Thanks!

[Josh]

Hey Lars,

Thanks for reaching out to us!

I apologize for the confusion with the last notification on the previous post. The ticket we had based on the original thread was partially addressed, however there was still some work to be done to complete the feature for our widgets.

We’ve got an updated ticket for this to be specifically implemented for widgets as well. I’ve added this thread to that ticket and you’ll be notified here as we make progress on this one.

Thanks!

[Josh]

Hey Sean,

Thanks for clarifying here!

I think the best solution may be to create  a single, all-day event. From there, you can create new tickets (and associated stock) for each time that is available that day.

There wouldn’t be any direct, official “time” for the ticket but you could include the time within the title or description of the ticket.

Let me know if this helps.

Thanks!

[Josh]

Hey James,

Thanks for reaching out to us!

I took a closer look at the site and see that the title field has a “nowrap” declaration for the title of the ticket which doesn’t appear when I test on my local install.

Check the “tribe-events” folder within your theme and see if there is a tickets.php file within a tickets folder. If so, find the “ticket_name” section within the table and see if there is a nowrap declaration there and remove it.

Let me know if this helps.

Thanks!

[Josh]

Hey William,

I apologize for the delay here.

I’ve reviewed the issue on my local install but was still unable to duplicate the problem. As you noted as well, there appears to be a javascript issue, however I can see the function defined in the plugin and it is functioning normally with the latest version.

However, sometimes these types of issues can be driven by performance plugins for things such as caching or additional code minification. When you followed the testing procedures, did you ensure that once you had all other plugins deactivated and a default theme activated that you purged your cache prior to checking?

Let me know if this helps.

Thanks!

[Josh]

Hey Kristen,

That definitely does sound like it would be a difficult situation to manage. Unfortunately, the way our system works, each ticket is associated as a single product.

There are some options that you could pursue that may help managing this a little simpler.

• If your tickets are always the same, you could create a function to have them created automatically whenever you create a new event.
• You could manage the tickets a little more quickly within a spreadsheet and then import them into your site.

I won’t be able to give you complete code solutions for any of these, but if you were interested I could work to get you pointed in the right direction here.

Let me know if this helps.

Thanks!

[Josh]

Hey Jon,

I am terribly sorry about the inconvenience here. Sounds like there may be some other issues at play here but let’s get to the bottom of the venues and map issues first.

To start, so I can test this one more directly, would you mind sending over a couple of Facebook pages that you’re importing events from and that aren’t showing in your map view?

Thanks!

[Josh]

Hey James,

Awesome! Happy to help. And this also the best way to learn  🙂

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Gregg,

Ah! I get what you’re saying there.

It may be a theme question for that particular theme author. However, you could look into this one by digging into the theme to find the output for that page (most likely a home.php or front-page.php file) and the associated code for that element.

From there, you can take a look at the events calendar > src > views > modules > meta > details.php file to see the way you’d like to have the dates display and add that to your homepage template.

Let me know if this helps.

Thanks!

[Josh]

Hey James,

Thanks for adding this! It gives a better picture to help here!

The first thing that stands out here would be that in this context, it looks like the “$event_id” variable isn’t actually set, so “$venue_id” won’t actually be returning anything either.

When using the “attach_doc_to_email()” function, is the $id that you’re passing into it intended to be the event id? If so, try using that instead of “$event_id” in those functions.

Let me know if this helps.

Thanks!

[Author]

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