Josh

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Viewing 15 posts - 736 through 750 (of 4,178 total)
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  • Josh
    Participant

    Hey Gary,

    I’m glad you were able to get the plugins up and working! I also apologize for my initial confusion around the blank screen issue here.

    For the other issue, were you able to get this one resolved? I clicked around the site but wasn’t able to see the redirect you were describing.

    Thanks!

    Josh
    Participant

    Hey Kieran,

    Thanks for reaching out to us!

    Our views here rely on the default excerpt functions available with WordPress. It’s possible that there could be custom code within the theme (or child theme) to shorten the excerpt length using the “excerpt_length” filter. Also, if you have any plugins that modify or extend the excerpt it could be a conflict at play there. If so, you can try deactivating to see if that helps here.

    Let me know if this helps.

    Thanks!

    Josh
    Participant

    This reply is private.

    in reply to: Custom excerpt length ignored after update #1134698
    Josh
    Participant

    Hey Shawn,

    No problem, I’m glad you were able to find the issue here.

    I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

    Thanks!

    in reply to: Images are Not Displaying On Site or Event Pages #1134696
    Josh
    Participant

    This reply is private.

    in reply to: Multisite events are only importing current month. #1134308
    Josh
    Participant

    Hey Barnabas,

    Thanks for reaching out to us!

    Sure! This is definitely possible. The current iCal feed will essentially pull the month view so it will always be the current month. However, you can add the following snippet to your theme’s functions.php file (or a plugin to make it easily accessible by all sites within your multisite network) https://theeventscalendar.com/support/forums/topic/ical-export-entire-calendar/#post-1088880.

    Then, for your iCal Import onto the main site, the feed would pull from “/?ical=1&year-feed” URL to get the full 12 months.

    Let me know if this helps.

    Thanks!

    in reply to: Images are Not Displaying On Site or Event Pages #1134305
    Josh
    Participant

    This reply is private.

    in reply to: Apostrophe in Sitename for emailed RSVP #1133976
    Josh
    Participant

    Hey Dan,

    Thanks for following up here. I’ve done some further testing myself and followed up with the developer assigned to this issue.

    Thanks!

    in reply to: Recurring event This event has passed #1133965
    Josh
    Participant

    This reply is private.

    Josh
    Participant

    Hey James,

    Thanks for reaching out to us!

    I took a look through our files and it appears that you can update these messages by extending the Template Factory class and using modified notices there. Check out the following example, you can add that to your theme’s functions.php file and update the messages there to be whatever you would like.

    https://gist.github.com/BeardedGinger/ae7ac58500aed31651e660445f4517de

    Let me know if this helps.

    Thanks!

    in reply to: Images are Not Displaying On Site or Event Pages #1133642
    Josh
    Participant

    Hey Mario,

    You can download the default Twenty Sixteen theme and activate that on the site temporarily while having all the other plugins deactivated to see if this addresses the image issues with the events.

    As a test here as well, does deactivating all of our plugins cause the slider and other non events sections of your site to work as expected?

    Finally, would you mind sharing your system information as a private reply here so we can get a little more information about this particular environment?

    Thanks!

    Josh
    Participant

    Hey,

    No problem. Happy to help!

    I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

    Thanks!

    in reply to: Event Calendar no longer functioning – blank screen #1133638
    Josh
    Participant

    Hey Gary,

    Does seem odd.

    Does the issue persist on the sandbox site with the latest version of Events Calendar Pro installed?

    Also, does the issue persist if you deactivate Events Calendar and Events Calendar Pro deactivated and Event Tickets and Event Tickets Plus activated?

    Seeing the error information here for the white screen will definitely help here as well. Let me know what gets reported there.

    Thanks!

    in reply to: Positioning ads between posts in category view? #1133394
    Josh
    Participant

    Hey Alex,

    Thanks for following up here.

    There would be a way to access the hooks within your WordPress dashboard. These hooks are intended to be used in a code context to add additional code in particular locations.

    To utilize this particular hook, you would add the following code (updated with the custom code you’d like to add) to your theme’s functions.php file

    
    add_action( 'tribe_events_single_event_after_the_meta', 'tribe_events_after_content_ad' );
    function tribe_events_after_content_ad() { ?>
    
    //add your ad code here
    <?php
    
    }
    

    Let me know if this helps.

    Thanks!

    in reply to: Recurring event This event has passed #1133393
    Josh
    Participant

    Hey Michael,

    Thanks for testing those and following up here.

    We do support WPML compatibility with Events Calendar and Events Calendar Pro so any issues here would be things we would work to get worked out. As a help here, would you mind sharing your System Information in a private reply here?

    Thanks!

Viewing 15 posts - 736 through 750 (of 4,178 total)