Admin page for Adding/Editing events no longer shows all fields

[Webmaster]

Hi,

Our website uses The Events Calendar plugin plus the PRO plugin and the Community plugin. Sometime in the past few weeks, our administrators noticed that when they visit any admin page for Adding a new event or Editing an existing event, that page no longer shows all of the relevant event fields. The page still displays the Title and Body and Featured Image fields for editing, however it does not show the other fields like start and end times, event organiser, event location, etc. This is a problem because we are currently powerless to add or edit any events on our busy calendar.

I’m not sure if it is related or not, but sometime in the past few weeks we did also updated our plugins and wordpress to their most recent versions.

To resolve the issue, I have:
1. Deactivated all other plugins
2. Decactivated our theme (Avada) and used the TwentyFifteen theme
3. Manually downgraded all our EvenetsCalendar plugins back to version 4.1.1

None of these actions have resolved the issue.

Would someone be able to have a look at our site and let us know what’s going on and how to fix it?

Thank you

[Josh]

Hey,

Thanks for reaching out to us!

This definitely seems like a strange issue to be having. Thanks for giving the detail here on the steps you’ve taken so far! This definitely helps to get to the root of the issue a little more quickly.

One thing that does come to mind here that we’ll want to verify is the screen options for the events. Can you verify that if you click on the “Screen Options” tab at the top of the event edit screen that the “The Events Calendar” and “Event Options” items are selected there?

Thanks!

[Webmaster]

Hi Josh,

Thanks for your reply. I have looked at the Edit Event page and I can confirm that the “Screen options” tab correctly shows “The Events Calendar’ and ‘Events Options’ both ticked. Unfortunately this issue persists.

Looking forward to you help,

[Josh]

Hey,

Thanks for following up here.

You mentioned downgrading to 4.1.1 for both of our plugins didn’t resolve the issue. However, would it be a correct assumption that at some point while previously using 4.1.1 that the settings showed and the plugin worked as expected then?

One thought here, is it all admin users that are unable to see the additional fields or is it a particular user? Role and permission changes are saved to the database so if there ever was a plugin or changes made to modify this behavior it would persist even after deactivating plugins and switching to a default theme. Were there any changes made to roles and capabilities that could possibly still be impacting here?

Thanks!

[Webmaster]

Hi, thanks for your help again. Yes I think you are right, it seems to have been related to my user role. Another user had changed my role name and capabilities. But I couldn’t find out how to revert back to the normal capabilities. So I created a new account with the simple role Administrator, and now I can see everything again. This solution will work for now.

Thank you so much for suggesting this.

[Josh]

Hey,

No problem. Happy to help!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

Posts