Event Calendar no longer functioning – blank screen

[flabbq]

With 26 plugins, including Event Calendar, Event Calendar PRO, Event Tickets, Event Tickets Plus – all was working well for last 6 months. Recent plugin updates now have completely broken Event Calendar products – nothing showing, only message that page is not found. Updated all Modern Tribe plugins, turned off all other plugins, did not solve problem.

Finally turned off Event Tickets and Event Tickets Plus and problem solved. Calendar re-appears with all event data as before.

All Modern Tribe plugins at version 4.2.1 now.

This is major problem since I need to sell tickets to events in my calendar.

Have other minor problems to address later.

Please advise.

[Josh]

Hey Gary,

Thanks for reaching out to us!

I’m sorry to hear about the issues with the latest update here. To help get a better idea on what the issue is here, would you mind temporarily setting WP_DEBUG and WP_DEBUG_DISPLAY to “true” within your wp-config.php file?

This will give us more information on the error and help get you pointed in the right direction for a fix here.

Thanks!

[flabbq]

Duplicated my production site to sandbox site. Deleted unnecessary plugins. Event Calendar 4.2.1.1 now installed.
Event Calendar PRO 4.1.2 installed. Event Tickets 4.2.1.1 installed. Event Tickets Plus 4.2.1 installed.

Calendar and tickets appear to work correctly in sandbox site.

But in production site where I have updated Event Calendar PRO to 4.2.1 the events are no longer displayed. When I deactivate Tickets and Tickets Plus, calendar works fine. Appears to be conflict between Event Calendar PRO 4.2.1 and Event Tickets 4.2.1.1 / Event Tickets Plus 4.2.1

Enabled debug and logging errors. Will check log for significant entries.

[Josh]

Hey Gary,

Does seem odd.

Does the issue persist on the sandbox site with the latest version of Events Calendar Pro installed?

Also, does the issue persist if you deactivate Events Calendar and Events Calendar Pro deactivated and Event Tickets and Event Tickets Plus activated?

Seeing the error information here for the white screen will definitely help here as well. Let me know what gets reported there.

Thanks!

[flabbq]

This reply is private.

[Josh]

This reply is private.

[flabbq]

Josh,

We completely deleted all four EVENT plugins (after backing up the data files) and re-installed them from scratch one at a time with testing. We successfully got all four plugins back up and running without losing any data. We did have to reset all our permalink settings which was related to a specific image in our custom theme and this may have helped with the EVENT plugins.

We still have an issue when a user selects the Event Calendar link (MAPS or LIST mode) and it momentarily goes to ARCHIVES page on my website (~5-10 seconds) before bringing up the EVENT map and list. Somehow it appears you are storing event data in my posts and it is getting confused by older posts already there.

We are still looking deeper into why your calendar link wants to load our post data before bringing up your event map and event list.

Will get back to you when we find more details worth sharing.

Thanks,

Gary

[Josh]

Hey Gary,

I’m glad you were able to get the plugins up and working! I also apologize for my initial confusion around the blank screen issue here.

For the other issue, were you able to get this one resolved? I clicked around the site but wasn’t able to see the redirect you were describing.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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