[Josh]

Hello Todd,

Thanks for reaching out to us! I apologize for any inconvenience you’ve had in using our plugin.

I appreciate the screencast you provided! That really helped to clarify the issue. I checked out your site and saw the event that this was happening to as well (the “OLD” version of the event). However, I was unable to reproduce the issue on my local site.

I also noticed that it looks like you recreated the event and it appears to be working properly on your site? Was this event created in a different way or is there a difference in the event settings that could be causing the conflict that I can then try on my local install in an attempt to recreate?

I look forward to hearing back from you.

Thanks!

[Josh]

Hello neueideas,

Thanks for following up with us. I apologize for missing that the first time looking at your site. I now see the error when clicking on the Google Calendar button.

However, since this is still a conflict with a plugin that you would like to continue using, the only solution I can really offer is the same from the previous message. Does moving the display of the secondary social media buttons to outside of the loop work for your site?

Thanks!

[Josh]

Hello miguelgino,

Thanks for reaching out to us! It’s typically best to open a new support ticket which ensures that we’re able to address your issue as quickly as possible.

If you would like, you could do a work around for the event widget by following our Themer’s Guide and modifying the appropriate widget view (views -> widgets -> list-widget.php). You could do a check against the current time and only show the event if it’s start time is after the current time.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction. This ticket is also included on our internal tracking system for this issue and you will be notified as our developers look to address this issue. I apologize again for any inconvenience.

Thanks!

[Josh]

Hello bookyt,

Thanks for following up with us!

I’ll pass this information along to our developers to see what may be causing this issue. I’ll get back to you when I hear back from them. I apologize again for the inconvenience, hopefully we can get this sorted out for you quickly.

Thanks!

[Josh]

<p>Hello gchead,</p><p>Thanks for reaching out to us!</p><p>It’s best to open new threads to ensure we’re able to respond to your issue as quickly as possible. It also helps to keep the threads organized since the issues are slightly different and the solution may be different as well.</p><p>However, I wasn’t able to view the issue on your site. I imagine you have it removed? My assumption would be that the theory behind this solution would still work in this case. You would just need to find the appropriate display function for the social share buttons in Mashshare (if they have a function for this) and hook the display to the “tribe_events_single_event_before_the_content” hook in a similar fashion as the Genesis Share buttons in the previous snippet. </p><p>Let me know if this helps. </p><p>Thanks!</p><p>- Josh</p>

[Josh]

Hello,

Thanks for reaching out!

One of our developers is looking into a potential change in our plugin that would help with ACF Pro compatibility. The solution is currently going through an internal round of quality control to ensure the change doesn’t negatively affect the rest of the plugin functionality.

This thread will be updated in a couple of weeks with the progress of this issue as the next release is ready to be shipped.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello michaelbuddy,

Thanks for reaching out to us! I apologize for any inconvenience you’re having in using our plugin.

I tested this locally and was able to recreate the issue that you’re describing. I’m creating a bug ticket for our developers to review and look into addressing in an upcoming release. I’ll add this thread to the ticket and you’ll be notified of the progress as our developers work to address the issue.

Thanks!

[Josh]

Hello miguelgino,

Thanks for reaching out to us!

This is actually an issue that is currently on our radar and we’re working to resolve in an upcoming release. I’ve added this thread to our internal notes about this issue and you will be notified when the fix is ready to be shipped.

I apologize for the inconvenience.

Thanks!

[Josh]

Hello musician4you,

Thanks for reaching out to us!

This information is something that you would like displayed within the ticket section where users select to purchase tickets on the single event view?

To accomplish this, you can follow our Themer’s Guide to copy the views -> wootickets -> tickets.php file from the WooTickets plugin into your theme and adding the needed text where desired within that file.

Let me know if this helps.

Thanks!

[Josh]

Hello marwickmarketing,

Thanks for reaching out to us!

If you would like to add the information to the ticket, you can follow the Themer’s Guide to copy the views -> tickets -> email.php file into your theme and add the needed information directly to the ticket.

However, it sounds like you’re looking to integrate with the WooCommerce generated email and adding event details to those emails? You can get the information about events using built-in functions such as “tribe_get_event_title()“. You can find these functions for any information that you need within the documentation. If you start searching for “tribe_get_event_” within the search bar, you should see most of the functions that you’ll need.

Let me know if this helps.

Thanks!

[Josh]

Hello jstack,

Thanks for following up with us!

Any customizations made to the plugin within the theme using the instructions within the Themer’s Guide will persist even when the plugin is updated.

Let me know if this helps.

Thanks!

[Josh]

Hello agershon,

No problem! Happy to be able to help.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

I’m glad this worked for everyone here!

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello Thomas,

Just wanted to follow up with you on the progress of this thread. We will be implementing schema.org marking using the the JSON-LD approach. You can see more detail about this option #1 on this post.

Thanks!

[Josh]

Hello rdall,

Thanks for following up with us and I apologize for my confusion in what you were looking for.

It looks like what you’re looking for is the “lib/template-classes/single-organizer.php” file that you found originally within the Pro files. Within that file you can see that “tribe_event_organizer” structure is set within the “tribe_set_the_meta_template” function. This is what controls the output that you’ve got pasted in the latest response.

If you would like to customize what gets output within the single Organizer view, the simplest way would be to recreate the class within your child theme and modify the contents and wrappers to match your needs.

Let me know if this helps.

Thanks!

[Author]

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