[Josh]

Hello amandadmg,

Thanks for following up with us! Definitely a strange issue for sure however I’m glad you were able to find the root of the problem.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

– Josh

[Josh]

Hello cgarwriter,

Thanks for following up with us. Would you mind providing more details based on the previous questions about your homepage? Are you using a static page with a page template or are you using the default Latest Posts within your Settings -> Reading settings?

This will help me to know how I can get you pointed in the right direction for this solution.

Thanks!

[Josh]

Hello yarivar,

No problem, glad I was able to help.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello nixonmedia,

Thanks for following up with us!

I’m glad you were able to find a solution! I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello Todd,

Thanks for following up with us!

I’ll run it by our developers to see if there is a solution that could be pursued to help with these upgraded events and follow up with you here.

Thanks!

[Josh]

Hello yarivar,

Thanks for following up with us!

It looks like this may be due to the styling of the sidebar for that specific theme. The best thing to do would be to take a look at the css for the sidebar in the theme that works and compare to the sidebar in the theme that doesn’t. There may be a difference in width or overflow that could be causing the issue within the theme.

Let me know if this helps.

Thanks!

[Josh]

Hello Todd,

Thanks for following up with us!

I’m glad you’re able to get the links to work for your events now. For the other events, are there multiple single events that you have which you’re expecting to change over to recurring events now that you have the latest version of the plugin?

Thanks!

[Josh]

Hello neueideas,

Thanks for following up with us.

I did some digging and it looks like this is where display of the icons is being controlled with the Jetpack sharing icons. Within your theme, you should be able to remove these filters and then hook the “sharing_display” function to the “tribe_events_single_event_before_the_content” hook like is done in the snippet provided before.

Let me know if this helps.

Thanks!

[Josh]

Hello amandadmg,

Thanks for reaching out to us!

This is definitely a very strange issue to be having. Hopefully we can get to the bottom of this issue for you.

Has this happened 4 separate times on the same site or are you experiencing this on multiple sites? Does it seem to be happening at a regular interval or at random?

The best way to attempt to diagnose this since it happens over a period of time would be to setup a development site that is identical to your current site and see if the issue persists, you can then following the Testing for Conflicts procedures on the development site to see if there is a plugin or theme conflict that is causing the issue.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello intsculpturectr,

Thanks for reaching out to us!

To ensure I’m understanding the issue, when users submit events that are recurring, they are being sent as a draft that need to be published (“approved”) before displaying. The problem is that you’re currently having to publish every single instance of the recurring event?

While testing on local, I was able to publish all instances of a submitted recurring event by going directly to the dashboard and clicking “Edit All” under one of the draft posts associated with the event. I then Published the event. This allowed all the events to become published. Does approaching it from this perspective work for you?

Let me know if this helps.

Thanks!

[Josh]

Hello bookyt,

I checked with the developers and they had a couple of suggestions to try based on similar issues that have been presented in the past:

1. <span style=”line-height: 13px;”>Would it be possible to try a different credit card?</span>
2. Try another time with the same credit card to see if it was a temporary connection issues?
3. Try contacting your credit card provider to ensure the transaction isn’t being blocked.

In the meantime, you can contact pro [at] tri.be to receive the download of the plugin directly so the issue isn’t holding up your ability to use the plugin. Be sure to include a link to this thread when contacting via email.

Let me know if this helps.

Thanks!

[Josh]

Hello cgarwriter,

Thanks for reaching out to us! I apologize for any issues you’ve had in working with our plugins.

A couple of quick questions/observations. It looks like this view on the homepage is a basic WordPress loop of the Events custom post type. Are you accomplishing this by just having your events show up in the main blog loop within the Events Calendar settings? This output isn’t anything directly associated with our plugin. It just allows the events to be included in the same loop as your main blog. The default listing of events that our plugin builds appears to be displaying properly on your site here.

The best way to get the display you’re looking for on the homepage would be to replace the default query with “tribe_get_events“. You can then display the output in the same structure defined by your theme’s “index.php” file and the order will be by the event start date.

Let me know if this helps.

Thanks!

[Josh]

Hello nixonmedia,

Thanks for reaching out to us!

I’m not sure there is an easy way to accomplish what you’re trying to with multiple instances of the events calendar widget. You can set the default month for the widget using the following tutorial. That tutorial shows how to fast forward, however you can pass the month directly to the new instance of the class. So,  adding “new Tribe_Advance_Minical(‘2014-12’);” will force the calendar widget to start in December.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

– Josh

[Josh]

Hello yarivar,

Thanks for reaching out to us! I apologize for any inconvenience you’re having with our plugin.

Unfortunately I’m not understanding the issue you’re noticing while looking at your site. Would you mind sending a screenshot of the area that you’re looking to modify?

I’m sorry for the confusion but hopefully we can get this sorted out for you quickly.

Thanks!

[Josh]

Hello waikatodhb,

Thanks for reaching out to us!

Unfortunately the “Events” view for our plugin isn’t a traditional page within WordPress. However, you can create a sidebar that you then enqueue on the “default-template.php” file. You can do this by copying that file into your theme following the Themer’s Guide instructions.

You could also accomplish this by creating a new page template that follows the same structure as your theme’s ‘page.php’ file. Within your new template call the event specific sidebar rather than the default “get_sidebar();”. You can then change the default template for events within the Events -> Settings -> Display tab here to be the new template that you’ve created.

Let me know if this helps.

Thanks!

[Author]

Posts