[Josh]

Hey,

We like to close out tickets after they’ve been inactive for a couple of weeks. If you have any further questions on this issue, please don’t hesitate to open a new ticket.

Thanks!

[Josh]

Hey Dennis,

Sounds good! Good luck with the migration as well. I know how stressful those can be sometimes.

Thanks!

[Josh]

Hey Kevin,

Awesome! I’m glad the WooCommerce Tickets plugin is working for you!

You can change “Events” to something else by using a gettext filter. Here is an example of what that would look like http://pastebin.com/xcC5bB6Q.

Let me know if this helps.

Thanks!

[Josh]

Hey Roberta,

I understand the frustration that comes from being in that position. I did test again to see what type of errors I got and the only that got output was a notice regarding the “attach-file.php” file from the Download Manager plugin (https://cloudup.com/cz1513fxxlh).

As an alternative, I also tested with the Download Monitor plugin and it appears to be working great with our plugins activated.

Let me know if this helps.

Thanks!

[Josh]

Hey bluebeesocial,

Awesome! Glad you were able to get that temporary solution applied.

Looking into that element I actually don’t see a way to target that specific title for all of your events using CSS. An alternative would be to add the following to the bottom of  your theme’s “functions.php” file.

add_filter( 'tribe_get_formatted_cost', 'tribe_temp_price_removal' );
function tribe_temp_price_removal() {
return null;
}

Keep in mind though that this and the other CSS changes will need to be removed once the updates are released for the Eventbrite plugin shortly.

Let me know if this helps.

Thanks!

[Josh]

Hey 600lines,

Sorry for the delay. Looking into this again now.

I’ve gone ahead and also created an internal ticket for this as well since it is likely something that we’re able to address (since it happens for Organizers and Venues but not for the Title https://cloudup.com/cxiYB-ZZPNz).

I’m also leaving this ticket as waiting on me as well to ensure I follow up with you as quickly as possible.

I apologize again for the delay.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

I’m sorry to hear you’re having issues with our plugin on a client site. Did the issue occur randomly or did it happen after a recent update of our plugin or another plugin/theme on your site?

Also, are there multiple Events Calendar plugins being used on the site (like WooCommerce Tickets)? If so, are both the core Events Calendar and additional add-on at the same version?

Finally, have you followed our Testing for Conflicts procedures to ensure this isn’t a plugin or theme conflict.

Let me know if this helps.

Thanks!

[Josh]

Hey Maria,

Thanks for reaching out to us!

I’m sorry to hear you’re having issues using our plugin. Unfortunately there isn’t a whole lot of support we can provide for theme conflicts but hopefully I can give some ideas to help get you pointed in the right direction.

First, you can check the theme files to see if there is a “tribe-events” folder within your theme. If so, you can check the templates to see if there is a markup error (an unclosed “>” or similar) that is causing the issue within the templates.

Another option would be to compare the “functions.php” file of your theme with the original theme files to see if there are any customization that could have caused the issue.

I’m sorry I couldn’t give you a direct response but hopefully these suggestions can help.

Thanks!

[Josh]

Hey Dennis,

Thanks for following up!

I didn’t realize you could only do a single export using default WordPress tools. A little bit of a bummer in this situation. Learn something new everyday 🙂

That being said, you can import the post types individually. The only reliance is for events on Organizers and Venues since those post types are pulled into the event meta options. So, if you import the Organizers and Venues first and the Events last, you shouldn’t have any issues with missing data.

That being said, I would ensure that you back up before each import in case you need to rollback.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’m sorry to hear you’re having issues with using our plugin. As an initial step, can you verify that you’ve followed the Testing for Conflicts procedures to ensure this isn’t a plugin or theme conflict.

Additionally, I didn’t notice the untranslated strings when visiting the events on your site. Does this only occur when the separator has been modified?

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

It sounds like one of our ticketing plugins may be what you’re after. With the ticketing plugin, you can create an event, this event will have the date, time and location set. Users can then register for the event by purchasing a ticket.

If you’re looking for more strict Booking or Reservation type functionality where users will have control on a generic event to define their own date, time and location based on acceptable ranges that you define, this isn’t something that is available by default with our plugin. You could accomplish this but it would take some custom development to get all the pieces working together.

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us and a Happy New Year to you too!

I tested out the issue you’re noticing and was able to replicate the problem. Upon clicking “Review Event” I was taken to the front-end view to edit the event, I then clicked “Submit Event” as the administrator and it updates the event, however it is still set as a draft.

I’ll log a ticket for our developers to look into this issue. For your site in the past, did clicking the “Review Event” link direct you to the front-end view to edit the event or did it send you to your WordPress dashboard?

Thanks!

[Josh]

Hey Bluebeesocial,

No problem. The exact code you would add (I’ve added an additional “!important” to ensure the styles persist) to the very bottom of your theme or child theme’s CSS file would be:

.tribe-events-schedule .tribe-events-divider,
.tribe-events-schedule .tribe-events-cost,
.tribe-events-event-cost {

display: none!important;

}

This should force this style to override any other styles set within the plugin or theme.

Let me know if this helps.

Benny,

Prior to the holiday season, the goal was to have the maintenance release for this version ready the first week of January. Since this is the beginning of that week, we will be shooting for the end of the week. However, it may get pushed a little into next week to ensure we have time to do some necessary Quality Control reviews before sending the updates out into the wild.

Thanks!

[Josh]

Hey Angela,

Haven’t heard from you hear in a while. Looks like you may have been able to get the conversation continued via email?

In that case, I’ll go ahead and close this ticket. If you have any further questions or would like to bring this issue back to our attention, please don’t hesitate to open a new ticket.

Thanks!

[Josh]

Hey Pacovidal,

Thanks for reaching out! However, it’s typically best to open a new ticket to ensure we’re able to get your issue addressed as quickly as possible while not blowing up the email of another user with a potentially different root issue.

We are working on a fix for this issue and it will be coming in an upcoming release. You’ll be notified via this thread when the solution will be ready for release. Until then, if you have any further questions, please don’t hesitate to open a new ticket.

Thanks!

[Author]

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