Unable to publish event by reviewing and submitting through email notification.

[Paul Halagan]

Hi, Happy New Year!

It’s the first of the year and new events are coming in. I have community events installed and have gotten the emails. When I scroll to the bottom and click review event, review it and submit it, the event doesn’t make it to the calendar and remains in the draft folder.

If I go into the draft folder and publish the event it works fine.

Any ideas why it’s not working when logging in through email.

[Josh]

Hey!

Thanks for reaching out to us and a Happy New Year to you too!

I tested out the issue you’re noticing and was able to replicate the problem. Upon clicking “Review Event” I was taken to the front-end view to edit the event, I then clicked “Submit Event” as the administrator and it updates the event, however it is still set as a draft.

I’ll log a ticket for our developers to look into this issue. For your site in the past, did clicking the “Review Event” link direct you to the front-end view to edit the event or did it send you to your WordPress dashboard?

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Leah]

Hi there,

We wanted to check in here and update you on our progress. Although we weren’t able to address your issue in our upcoming release (3.11) we do still have it on our radar. Thank you for your patience while we continue working on a fix for the problem you reported. We will do our best to keep you posted when we have a solution in place. In the meantime, if you need help or find that the issue you reported here is no longer a problem, please feel free to start another thread.

Thanks again for your patience and understanding!

Cheers,
Leah
and the rest of The Events Calendar team

[Leah]

Good news everyone!

We’ve just release a maintenance release that addresses this issue. Please look for updates to your Events plugin(s) on your site. Thank you for your patience while we worked to address the reported issues. And don’t forget to review the release notes for all the details on version 4.0.3.

While our testing shows that the new release fixes the problem reported here, sites are different and it’s possible that there are edge cases. If you are still seeing the issue after you update your plugins, please post a new thread so we can look into it further.

Thank you for your support!

Best,
Leah

• This reply was modified 10 years, 4 months ago by Leah.

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